岗位职责
1、在宾客面前随时保持整洁友好愉快的形象。
2、向宾客提供礼貌周全的服务,对于宾客的要求、不满和需要及时做出回应及时向餐厅经理汇报。
3、迎接问候宾客,并将其领入座位并协助领班或餐厅经理对客订座,并合理分配。
4、记住所有宾客和常客的姓名。
5、和宾客交谈,回答宾客提出的问题。
6、接受电话订座,使用良好电话销售技巧。
7、回答宾客有关本酒店的特殊活动和菜单等。
8、熟悉菜单和饮料单。9、做餐厅收银与厅面服务工作。
岗位要求
1、熟悉餐厅特色,了解餐饮服务设施,具有一定的公关能力。
2、具有较好的语言表达能力,讲话口齿清楚,反映灵敏,有较强的沟通技巧。
3、身体健康,仪表端庄大方,气质较好优先。
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包头茂业万豪酒店位于昆都仑区商业中心地带,可方便宾客前往城市的各大公司企业以及自然和文化景点。酒店坐拥阿尔丁广场和被称为“城市绿肺”的阿尔丁植物园之间,邻近北方兵器城、赛罕塔拉城中草原等市内景点,距包头火车站约15分钟车程,距包头机场约35分钟车程。酒店坐落的茂业天地附设零售商场、多家餐厅和CGV院线等便利设施。酒店拥有300间颇具魅力、格调雅致的客房和套房,3间各具风味的时尚餐厅,且配备2600平米的现代化宴会设施及多功能会议空间。赋予活力的健身中心和舒缓感官的室内恒温泳池为宾客提供舒适休闲的体验。便利的地理位置、现代化的设施及贴心的服务,包头茂业万豪酒店为商旅宾客提供宾至如归的体验。Marriott Baotou HotelLocated in the business center of Kundulun District, Marriott Baotou Hotel is close to the large corporates and natural and cultural attractions. The Hotel situates between the Aerding Square and the Aerding Botanical Garden known as the city's green lung, also near the the North Weapon Park and the Saihantala Inner City Grassland. It is also conveniently situated, with only a 15-minute drive from the Baotou Railway Station, and a 35-minute drive from Baotou Airport. The Maoye Center provides a shopping mall with many restaurants and CGV cinema and other recreation facilities. Marriott Baotou Hotel offers business and leisure travelers an outstanding combination of comfort, service and convenience.Contemporary and elegant in design, Marriott Baotou Hotel features 300 guest rooms and suites. A delightful gastronomic experience awaits at three stylish restaurants. With 2,600 square meters of meeting and banquet facilities, Marriott Baotou Hotel offers comprehensive venues for weddings and business meetings. Hotel also offers an on-site fitness center, heated indoor pool, provides guests with a comfortable and relaxing experience.