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1.Ensure LQA standards are implemented and delivered to every guest.
在对客服务中遵守和执行LQA。
2.Implement up-selling and ALL member enrollment, to maximize room revenue & guest loyalty.
执行前台房间销售升级和雅高心悦界会员招募计划,以最大化收益和客人忠实度。
3.Honesty is a work basis, ensure implement on work with honesty all times.
以诚信为工作基本,在任何时候都需要诚实的执行酒店所有财务制度。
4.Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
掌握酒店产品知识,确保贵宾及活动信息的时效性和准确性。
5.Ensures a high level of product knowledge of hotel and local area to provide an information service for guest.
掌握酒店产品和当地情况的高度了解,以便为客人提供信息咨询服务。
6.Completed the details of conference or group resumes are met.
完成团队接待,检查团队操作的细节需要达到客人要求。
7.Ensure and maintain the PSB upload is accurately.
掌握和保证前台外事传输的正确性。
8.Maintains information security standards compliance of Front Office at 100%.
确保所有信息安全标准都被百分之百的执行。
9.The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要,该部门有权更改或补充该职位描述。
10.Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
11. Focuses on the stay experience for ALL members.
致力于提升雅高心悦界会员的入住体验。
Dali Pullman 大理铂尔曼酒店Dali Pullman is ideally located by the famous scenic spot – Erhai Lake, opposite of Dali Port with stunning view of Cangshan Mountain and Erhai Lake. Easy access to Railway Station, Airport and sightseeing spot including Ancient City of Dali. The hotel has 220 guest rooms, including 2 Restaurants with delicate cuisine, 1 Lobby Lounge and a rooftop bar with a panoramic view of the Erhai lake. 700 sqm Grand Ballroom and 4 multi-functional meeting rooms, a well-equipped fit lounge including a swimming pool with Erhai lake view. Hotel have SPA and tea house for you to relax with inner peace. 大理铂尔曼酒店坐落于大理市下关区洱海南路,距离火车站2公里,机场15公里,大理古城13公里。酒店拥有220间客房,风味迥异的2个特色餐厅、1个大堂吧及一览众山小的顶层星空吧,700㎡大宴会厅及多间独立的多功能会议室,设备齐全的健身中心及高空泳池,另有养生水疗生活馆及融入当地的茶艺禅室。苍山下、洱海边,回归生活本色。