1.To ensure guest satisfaction by providing excellent food and beverage service, in a friendly, competent and professional manner, maximizing guest’s experience. Promoting a fun work environment and being a team player.
无论在餐厅或是酒吧为客人提供五星级的殷勤好客餐饮服务,最大限度的令客人满意。每位人才都会通过一线水准的服务,娴熟的专业水准为客人提供出色的餐饮服务,确保客人满意。营造健康的工作环境并融入其中。
2.Responsible for guest satisfaction and serving food and beverages.
负责客人满意度和餐饮服务。
3.Monitors and supervises flow of service at the assigned task.
监管和监督分配的任务的服务流程。
4.Briefs personnel on preparations, service and content of menu items.
指导人员做好准备、服务和理解菜单的内容。
5.Performs duties common to all waiters and other duties as may be assigned.
为所有服务员展示职责工作,如有安排,展示执行其他工作。
6.Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors.
向上级报告的销售记录,客人投拆、解决办法及所涉及的人员或设备。
7.Attends to guest complaints, requests or inquiries regarding beverage and services.
关注客人关于饮料和服务的投诉,请求或询问。
8. Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks, discusses the same with the Manager.
保留合理的销售记录,在合适的记录本上记录客人投诉、解决办法及所涉及人员或设备,并与经理讨论。
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Dali Pullman 大理铂尔曼酒店Dali Pullman is ideally located by the famous scenic spot – Erhai Lake, opposite of Dali Port with stunning view of Cangshan Mountain and Erhai Lake. Easy access to Railway Station, Airport and sightseeing spot including Ancient City of Dali. The hotel has 220 guest rooms, including 2 Restaurants with delicate cuisine, 1 Lobby Lounge and a rooftop bar with a panoramic view of the Erhai lake. 700 sqm Grand Ballroom and 4 multi-functional meeting rooms, a well-equipped fit lounge including a swimming pool with Erhai lake view. Hotel have SPA and tea house for you to relax with inner peace. 大理铂尔曼酒店坐落于大理市下关区洱海南路,距离火车站2公里,机场15公里,大理古城13公里。酒店拥有220间客房,风味迥异的2个特色餐厅、1个大堂吧及一览众山小的顶层星空吧,700㎡大宴会厅及多间独立的多功能会议室,设备齐全的健身中心及高空泳池,另有养生水疗生活馆及融入当地的茶艺禅室。苍山下、洱海边,回归生活本色。