• 五险一金
• 带薪年假
• 包吃包住
• 岗位晋升
• 领导好
• 员工生日礼物
• 管理规范

1.Co-ordinate all arrivals and departures, monitoring waiting times,
always keeping every guest informed and ensuring that they are as comfortable
as possible. Meet and greet VIP guests.
协调所有入住和离店的办理，关注客人等房时间，保持客人被告知各种状况并确保每一位客人尽可能的舒适和满意。接待贵宾。
2.Ensure LQA
standards are implemented and delivered to every guest.
掌握LQA在对客服务中被遵守和执行。

3.Handles guest and Heartiest enquiries in
a courteous and efficient manner, reporting complaints or problems if no
immediate solution can be found.
礼貌且高效地处理客人及心艺家的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。

4.Ensures the receptionist operate with
suitable sales attitude, and that all Heartiests are aware of the Hotel’s
facilities, services and focal selling points to professional present to guest
at every appropriate opportunity.
确保前台接待都有很好的销售意识，并熟知酒店的设施、服务和卖点，并在合适的机会以专业的态度展现给任何一个潜在的客人。

5.Detailed
hotel product knowledge, up-to-date with VIP arrivals & events within the
hotel and the destination.
掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。

6.Oversees group business, reviewing and ensuring details of conference
resumes are met and serve as a liaison with the conference conveners.
参与团队接待，检查并确保团队预订的细节达到要求，并与会议/团队组织者保持联系。

7.Ensure that there is adequate Heartiest coverage at the Front Desk at
all times; and be present at the Front Desk whenever possible.
确保前台随时都有充足的人手，并随时在前台处理所有对客事宜。
8.Efficiency of check in/check out
process, accuracy in retrieval of guest data and billing.
确保入住及离店手续的效率性，确保客人信息与账目的准确性。
9.Management of the guest service
experience / personalization.
确保个性化服务以提升客人体验
10.Ensure the
credit card date safety & guest information data safety.
保证信用卡信息安全及客人信息安全。
11. Ensures high standards of personal
presentation & grooming.
确保始终都有高标准的个人形象和仪容仪表。

Dali Pullman 大理俊发铂尔曼酒店Dali Pullman is ideally located by the famous scenic spot – Erhai Lake, opposite of Dali Port with stunning view of Cangshan Mountain and Erhai Lake. Easy access to Railway Station, Airport and  sightseeing spot including Ancient City of Dali. The hotel has 230 guest rooms, including 2 Restaurants with delicate cuisine, 1 Lobby Lounge and a rooftop bar with a panoramic view of the Erhai lake.  700 sqm Grand Ballroom and 4 multi-functional meeting rooms, a well-equipped fit lounge including a swimming pool with Erhai lake view.  Hotel have SPA and tea house for you to relax with inner peace. 大理俊发铂尔曼酒店坐落于大理市下关区洱海南路，距离火车站2公里，机场15公里，大理古城13公里。酒店拥有230间客房，风味迥异的2个特色餐厅、1个大堂吧及一览众山小的顶层星空吧，700㎡大宴会厅及多间独立的多功能会议室，设备齐全的健身中心及高空泳池，另有养生水疗生活馆及融入当地的茶艺禅室。苍山下、洱海边，回归生活本色。