• 五险一金
• 带薪年假
• 包吃包住
• 岗位晋升
• 领导好
• 员工生日礼物
• 管理规范

· Sell the AccorHotels products and services using up-selling and suggestive selling techniques.
运用销售技巧和房间销售升级技巧推广雅高酒店集团的产品和服务。
· Promote the Hotel’s products and services.
推销酒店的产品和服务。
· Maintain a high level of product and service knowledge about all AccorHotels in your region.
充分了解所在地区的雅高酒店集团成员的产品和服务。
· Develop and maintain a regular pattern of sales calls.
制定并保持定期销售拜访模式。
· Prepare and execute action plans which increase reservation sales and associated business.
准备和执行增加预订销售和相关业务的工作计划。
· Record and process reservations made by phone/fax/email.
记录和处理通过电话、传真、电子邮件进行的预订。
· Accept wait list reservations.
接受等候单上的客人预订。
· Process amendments to reservations such as extensions, early departures, etc.
修改延期和提前离店等特殊情况的预订记录。
· Manage “no show” reservations by investigation and recording of same situations.
调查和记录未按预订抵店的预订情况。
· Record special billing arrangements for groups and conventions.
对团队或会议的特别账单安排进行记录。
· Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
与前厅部经理或财务经理联系要求信用审批的预订事宜。
· Maintain knowledge of special rates/ offers/ promotions.
掌握关于特价、酬宾、促销活动的信息。
· Monitor reservation levels and inform Managers of current and future occupancy rates.
监测预订情况，并向经理通报目前和将来的入住率。
· Prepare reports as requested (e.g. to travel agents, business houses, etc).
按照要求准备报告（如给旅行代理人和商业机构的报告等）。
· Prepare reservation sales reports.
准备预订销售报告。
· Ensure that account information confidentiality.
确保客户资料高度机密性。
· Ensure LQA standards are implemented and delivered to every guest.
在对客服务中遵守和执行LQA。
· Handles guest and Hearitiest enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
礼貌且高效地处理客人及心艺家的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告
· Deliver all guests’ messages, mail and fax are handled and distributed properly.
正确处理所有客人的留言、邮件及传真。
· Has a thorough understanding of all the services offered by the Hotel to easily answer guest all inquiries.
完全理解和掌握酒店所提供的所有服务以便回复客人的任何问询。
· Keep cleanliness and maintenance of the Service Center, equipment and storage.
保持总机工作场所，设施及储藏室的干净并妥善保养。
· Responsible for the provision of friendly and efficient service to all callers.
负责向所有来电者提供友善、有效的服务。确保部门内的沟通顺畅。
· Carry out disciplinary actions in line with hotel procedures.
按照酒店规章制度对不合适的行为采取相应措施。
· Maintains positive colleague interactions with good working relationships.
与同事保持基于良好工作关系的接触。
· Maintain consistent and effective flow of communication between shifts among fellow managers and colleagues.
保证在不同班次之间保持持续和有效的沟通。

Dali Pullman 大理铂尔曼酒店Dali Pullman is ideally located by the famous scenic spot – Erhai Lake, opposite of Dali Port with stunning view of Cangshan Mountain and Erhai Lake. Easy access to Railway Station, Airport and  sightseeing spot including Ancient City of Dali. The hotel has 220 guest rooms, including 2 Restaurants with delicate cuisine, 1 Lobby Lounge and a rooftop bar with a panoramic view of the Erhai lake.  700 sqm Grand Ballroom and 4 multi-functional meeting rooms, a well-equipped fit lounge including a swimming pool with Erhai lake view.  Hotel have SPA and tea house for you to relax with inner peace. 大理铂尔曼酒店坐落于大理市下关区洱海南路，距离火车站2公里，机场15公里，大理古城13公里。酒店拥有220间客房，风味迥异的2个特色餐厅、1个大堂吧及一览众山小的顶层星空吧，700㎡大宴会厅及多间独立的多功能会议室，设备齐全的健身中心及高空泳池，另有养生水疗生活馆及融入当地的茶艺禅室。苍山下、洱海边，回归生活本色。