• 五险一金
• 带薪年假
• 包吃包住
• 岗位晋升
• 领导好
• 员工生日礼物
• 管理规范

1.Update rapport with guests     maintaining good customer relationship at all time, requests and enquiries     on hotel services.
完善客户资料,并始终如一的与客人保持良好关系,根据酒店服务准则解答客人问题。
2.Maintain ofthe guest service experience/personalization.
保持给客人提供个性化服务以提升客人体验。
3.To     be vigilant and perform all duties and responsibilities in a manner that     ensures safety in all “wellbeing” equipment and facilities are kept in a     perfect working condition, ensuring a comfortable and safe experience for     the guests, as well as a safe working environment for team members.
随时保持警惕性，具有责任心，保证所有设施及器材正常运作，确保客人有舒适安全的体验，确保人才能在安全的环境中工作。
4.To maintain a high guest service focus and     excellent rapport by approaching the job with the guests always in mind     and being proactive in a timely manner towards their needs and requests as     detailed in the Brand architecture section the Spirit of The Individuality     Program handout.
根据品牌建设及精神所述，秉承以客为先的宗旨，主动及时关注意客人的需求。
向客人展示优质个性化服务。
5.To have a positive     impact, taking personal responsibility and initiative to resolve issues,     always clearly communicating with both guests and colleagues.
具有积极的影响力，有责任心，主动解决问题，善于与客人及同事沟通。
6.To be flexible,     responding quickly and positively to changing requirements including the     performance of any tasks requested.
工作中灵活变通，反应敏捷，能果断地根据具体情况而改变工作要求。
7.To meet, greet and bid farewell to all guest      with a warm, friendly and genuine smile.
以热情、友好和真诚的笑容来迎接、问候，欢送所有的客人。
8.Possess knowledge about all aspect and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details.
掌握设施各方面的知识信息，以确保为客人提供信息，及完整详细地回应客人询问。
9. Maintains cleanliness of all types of equipment, common areas, and service areas; ensuring the facility in peak sanitary condition at all times.
保持所有类型的设备、公共区域和服务区域的清洁;确保设施在任何时候都处于好的卫生状态。
10.Ensures sufficient stock of items in all service areas including towels, water, beverages, magazines, newspapers, clean headsets, and amenities.
确保所有服务区域有充足的库存物品，包括毛巾、水、饮料、杂志、报纸、清洁耳机和便利设施。
11. Maintains smooth operation of all equipment through periodic service checks, lubing, and reporting work orders promptly.
通过定期的服务检查和及时汇报工作订单，保持所有设备良好运行。
12.Maintains current CPR, First Aid certifications, attends health & safety courses.
维护现有的CPR，急救证书，参加健康和安全课程。

Dali Pullman 大理铂尔曼酒店Dali Pullman is ideally located by the famous scenic spot – Erhai Lake, opposite of Dali Port with stunning view of Cangshan Mountain and Erhai Lake. Easy access to Railway Station, Airport and  sightseeing spot including Ancient City of Dali. The hotel has 220 guest rooms, including 2 Restaurants with delicate cuisine, 1 Lobby Lounge and a rooftop bar with a panoramic view of the Erhai lake.  700 sqm Grand Ballroom and 4 multi-functional meeting rooms, a well-equipped fit lounge including a swimming pool with Erhai lake view.  Hotel have SPA and tea house for you to relax with inner peace. 大理铂尔曼酒店坐落于大理市下关区洱海南路，距离火车站2公里，机场15公里，大理古城13公里。酒店拥有220间客房，风味迥异的2个特色餐厅、1个大堂吧及一览众山小的顶层星空吧，700㎡大宴会厅及多间独立的多功能会议室，设备齐全的健身中心及高空泳池，另有养生水疗生活馆及融入当地的茶艺禅室。苍山下、洱海边，回归生活本色。