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岗位职责
1、健全各种问讯资料。
2、掌握客房预订情况,向部门经理报告重要团体和客人的订房情况,检查VIP通知单的发送情况,负责VIP接待工作的落实。
3、处理前台工作中的差错,处理宾客有关投诉。
4、负责前台财产、设备的使用管理和保养工作,及各类资料的收集、存档及管理工作。
5、检查每日的报表是否有误,并及时纠正。
6、建立良好的宾客关系,努力增加客房销售。
岗位要求
1、大专以上学历,有同岗位工作经验2年以上。
2、有良好的团队领导精神及执行力。工作认真负责,作风正派。
3、熟练掌握前厅部工作的各个环节和程序。
4、身体健康,品貌端正,气质高雅。
5、掌握酒店管理基础知识,善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。
北京玉渊潭酒店管理集团BEIJING YUYUANTAN HOTEL MANAGEMENT GROUP 北京玉渊潭酒店集团是北京市海淀区玉渊潭农工商总公司旗下的专业酒店管理集团,目前管理着玉渊潭农工商总公司在北京投资兴建的13家酒店,拥有客房总数3500间,总建筑面积41万平方米,在北京中西部形成了服务资源聚集、服务层次宽广、产品丰富和顾客市场潜力巨大的高品质中心酒店服务区。 玉渊潭酒店集团通过严格的指标管理、全面的市场信息咨询、严谨的制度规范、有效的理论与技能的培训,为成员酒店提供了全方位的指导和帮助,使成员酒店的管理质量与资源利用水平显著提升。 玉渊潭酒店集团坚定遵循满足顾客需求、有序参与竞争,以及“管理和服务追求一贯一流”的理念,合理协调资源,积极发展业务,保持与酒店业同仁和顾客的广泛交流,努力为顾客创造更多的利益和方便,在使“玉渊潭”逐步成为深受各界喜爱的品牌的同时,努力为提升酒店服务质量、促进行业和谐发展发挥积极作用。To be a young hotel group management, The Unitune Hotels Management Group Co. Ltd. which is under the mother company of Yuanyuantan Agriculture-Industry-Commerce Corporation, has 13 lodging properties located in the West of Beijing with total over 3500 rooms to host her guests from all over the world. Within its local culture of hospitality, friendly, and its professional management concept, The Unitune Hotels Group has been soon to be a leading lodging company in western part of Beijing. The Unitune Hotels Group, through the professional management and training system, is providing a wonderful learning procedures and fully support to its staff, therefore to build a high level management and service team.The Unitune Hotels Group firmly follow the principles of meeting the needs of guests, orderly participation in the competition and “Consistent Pursuit of First-class Management and Service,” The Group’s character is that a unified services through the creation of a perfect and comfortable environment, as well as providing the pampering services, thus to laying a good company standard to keep the group going to be higher. Facing the potential market, the Unitune Hotels Group has aimed on a high professional hotel management brand towards the international standard, that to deliver the friendly and courteous Yuyuantan culture to the entire world.成员酒店如下:北京裕龙国际酒店北京金龙潭大饭店北京永兴花园饭店北京中意鹏奥酒店北京中裕世纪大酒店北京裕龙大酒店北京紫玉饭店北京瑞成大酒店北京如意商务酒店北京天天假日饭店北京永兴花园商务酒店北京玉都饭店北京西南饭店