招聘Director of F&B 餐饮总监_上海鲁能JW万豪侯爵酒店招聘信息-最佳东方

Developing and Maintaining Food and Beverage/Culinary Goals

· Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.

· Reviews financial reports and statements to determine how Food and Beverage is performing against budget.

· Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.

· Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance.

· Establishes challenging, realistic and obtainable goals to guide operation and performance.

· Strives to improve service performance.

Developing and Maintaining Budgets

· Develops and manages Food and Beverage budget.

· Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.

· Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.

· Focuses on maintaining profit margins without compromising guest or employee satisfaction.

Leading Food and Beverage/Culinary Team

· Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

· Encourages and builds mutual trust, respect, and cooperation among team members.

· Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

· Serves as a role model to demonstrate appropriate behaviors.

· Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.

· Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.

· Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).

· Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team.

· Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.

· Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

· Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.

Ensuring Exceptional Customer Service

· Provides services that are above and beyond for customer satisfaction and retention.

· Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

· Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken.

· Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

· Empowers employees to provide excellent guest service.

· Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.

· Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.

Managing and Conducting Human Resource Activities

· Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

· Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).

· Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

· Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

· Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.

· Brings issues to the attention of Human Resources as necessary.

· Ensures employees are treated fairly and equitably.

· Coaches team by providing specific feedback to improve performance.

Additional Responsibilities

· Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner.

· Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

· Analyzes information and evaluating results to choose the best solution and solve problems.

· Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.

· Order and purchase equipment and supplies.

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