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1. Conducts self in a professional manner at all times. Adheres to the established standard of conduct and house rules, fire regulations, and department procedures and policies.
任何时候要以一种职业化素养来引导自我,遵守制订的管理标准和规定、防火规章制度、部门标准程序及政策。
2. Dresses in issued uniform and ensures a neat, clean, and tidy appearance at all times.
制服穿着干净,整洁,任何时候要保持整齐的外表。
3. Reports to shift on time. Is aware of schedule at all times and if unable to attend work, notifies the Supervisor in adequate time.
班次变动要及时汇报,任何时候要熟知时间安排表,如不能出席工作,需在合适的时间通知上级。
4. Pick-up work assignments from the Housekeeping Department, and review for any questions. Report to assigned area(s) with required keys, equipment, supplies, etc.
接受客房部已分配的工作任务并提出疑问,领取区域钥匙、设备、日常用品等等。
5. Oversee the implementation of laundry standards and procedures.
监督洗衣房标准和程序的执行。
6. Recommended changes to these standards and training needs on an ongoing basis.
在现行运作的基础上,对标准和培训需求做出改进和建议。
7. Maintain a current and thorough knowledge of all laundry systems.
全面掌握洗衣房的相关知识。
8. Open and close the shift and ensure effective shift hand over.
良好的工作沟通能确保有效地工作交接。
9. Distribution and collection of keys.
分发和收取钥匙。
10. Management of all incoming and outgoing calls to Laundry Department.
控制来自洗衣房内外部的电话。
11. Solve employee grievances.
安抚和处理员工的不平情绪。
12. Direct task allocations and change according to volume and peak periods.
根据工作量的高峰期与空闲期来分配和改变任务。
13. Perform quality inspections.
负责质量检查。
14. Prioritize VIP or difficult guests.
优先对待VIP或较难应付的客人。
15. Liaise with Housekeeping and other department for guest and hotel requirements.
根据客人和酒店要求与客房部和其他相关部门保持联系。
16. Ensure laundry valet is processed and delivered in a timely manner.
确保客人的洗衣及时地处理和递送。
17. Co-ordinate special projects (e.g. equipment routine service; stock inventories)
调整特殊方案(设备的日常维护、盘点库存)
18. Manage all special laundry requests made by guests.
处理客人的特殊洗衣需求。
19. Ensure consistency within the department.
确保部门内部的一致性。
20. Supervise laundry storage areas.
监督管理洗衣房的库房区域。
21. Maintain adequate stock levels.
保存足够的库存量。
22. Complete stock takes as required.
完成所要求的库存量
23. Conducts shift briefings to ensure hotel activities and operational requirements are known.
建立部门会议制度,保证酒店大型活动的正常运作。
杭州中科久泰饭店位于杭州钱江新城CBD核心区位,临钱塘江而立,出门即达杭州城市阳台,可漫步江边美景。酒店有262间豪华客房,41间酒店公寓,半数以上的房间拥有独立的阳台,可以一览钱塘江景;酒店有四个餐厅,一楼有休闲中餐厅提供杭帮菜、上海菜;西餐厅分为Café和Dining两个板块,分别提供咖啡区域和休闲西餐;大堂吧提供下午茶;顶楼的中餐厅以包厢为主。酒店宴会设施超过1800平米,其中大宴会厅800平米,最高挑高9米。宴会厅位于18楼,2层挑高,临江全景落地玻璃窗并设有室外阳台,连接680平米室外空中花园,可以举行酒会、户外婚礼。除此之外,酒店还配备恒温室内泳池及健身房、斯诺克房。