• 包吃包住
• 节日礼物
• 带薪年假
• 年度旅游
• 技能培训
• 岗位晋升
• 员工生日礼物
• 领导好
• 人性化管理
• 五险

 
  
  
To
  achieve departmental goals, in terms of Guest Satisfaction, financial
  targets, training and high employee morale.
  
实现本部门在客人满意率、利润收入指标、提高员工士气等方面为达到目标。
  
1.  Food & Beverage Department
  
餐饮部
  
1.1      Venue operation
  
餐厅运作
  
·        
  Assist with the development
  of Standards & Procedures, in keeping with the hotel policies and
  procedures
  
协助按照饭店的标准程序制定服务标准及规则
  
·        
  Ensure all the staff
  to carry out the task according to the S&P
  
确保员工按照标准与程序完成任务
  
·        
  Complies with the
  hotel specific, guidelines of Guests Satisfaction Index. The incumbent will
  initiate systems and procedures to meet and if possible exceed guest’s
  expectations
  
遵守饭店的规章制度及令客人满意计划，推广相关系统的程序知识以尽可能的超越客人期望
  
·        
  Assist with the
  management of venue service
  
协助管理餐厅服务
  
·        
  Assist with the
  management of cash handling procedures and banking procedures
  
协助管理现金的兑付和每日的结帐工作
  
·        
  Oversee the
  preparation of daily banking and cash flow reports
  
监督每日财务报告
  
·        
  Instruct associates in
  credit policies and facilities
  
指导员工了解信用政策和设备
  
·        
  Instruct associates in
  cash security procedures
  
指导员工了解现金安全兑换程序
  
·        
  Manage the maintenance
  of equipment
  
负责设备的维护
  
·        
  Monitor standards of
  guest facilities and services
  
监督客用设施和对客服务的标准
  
·        
  Control stock and
  monitor stock security procedures
  
控制存货并监督存货安全程序
  
·        
  Take part in menu and
  wine list creation
  
参与菜单和酒单的创造
  
2.  Management/strategic planning
  
管理/战备计划
  
2.1      Assist in Strategic Planning and Development
  
协助制定和开发战略计划
  
·        
  Take part in the
  preparation and planning and department/unit/venue goals and objectives.
  
参与准备和制定部门/单元/服务点的目标
  
·        
  Access sales and marketing
  data.
  
参与准备战略计划和经营计划
  
·        
  Determining a
  purchasing plan, according to the financial budget of the venue.
  
根据经营情况，制定每年和每月预算
  
·        
  Determining optimum
  associates, product, stock and equipment levels, in relation to business
  needs, keeping in mind the various seasonal periods of business.
  
根据生意需求及淡、旺季情况决定运作设备
  
2.2      Assist with the Planning and implementation of Sales & Marketing
  Strategies for venue.
  
协助市场营销战略的计划和实施
  
·        
  Assist with the
  preparation of sales and marketing plans
  
协助准备市场营销计划
  
·        
  Assist with the
  development of new products and services
  
协助发展新产品和服务
  
·        
  Assist with the
  development of marketing. Strategies
  
协助发展营销战略
  
·        
  Assist with the
  evaluation of sales and marketing activities
  
协助评价市场营销活动
  
2.3      Consider Economic Relevant to the Department
  
考虑与部门相关的经济因素的资料
  
·        
  Take into account external
  economic issues when planning and making decisions
  
在制定计划和决策时考虑外部经济因素
  
·        
  Anticipate economic
  business level fluctuations
  
预测经济波动水平
  
·        
  Monitor information
  and trends in the industry
  
解释经济数据
  
·        
  Interpret economic
  data
  
在经营中考虑政治和社会影响
  
2.4      Quality Management Systems
  
质量管理系统
  
·        
  Monitor the
  implementation of quality management systems
  
监督质量管理系统的实施
  
2.5      Consider Tourism Issues Relevant to the Department
  
考虑与部门相关的旅游事件
  
·        
  Consider political and
  social influences on business
  
在做计划和决策时考虑旅游事件
  
·        
  Analyze tourism data
  
分析旅游数据
  
·        
  Liaise with relevant
  parties
  
与相关团体保持联系
  
·        
  Identify major
  environmental quality management systems
  
确认质量管理系统的大环境
  
  
  
  
  
3.  Finance Management
  
财务管理
  
3.1      POS. systems (Captain orders, shift change control of cash)
  
收银系统、现金、点菜单的管理
  
·        
  Control and check
  daily operation of all POS. systems
  
每天检查收银机工作系统
  
·        
  Ensure that all Cash
  floats and all systems are as per the P&P of the accounting department
  
保证所有现金收入和收银系统按照标准和程序操作
  
·        
  Ensure that all Checks
  are posted accurately to the appropriate codes and departments
  
确保所有帐单输入、打印正确
  
·        
  All canceled dockets are
  to be summarized on the void and canceled summary and signed 
  
确保取消帐单、点菜单必须由餐厅经理签字和注明原因
  
·        
  Account for all
  dockets used list out all docket control form and all unused docket
  
检查使用和没使用的点菜单和帐单
  
·        
  Conduct
  readings/report on the Micros machine at the start and end of the shift.
  
指导怎样读和作收银系统开启、关机报告
  
3.2      Financial Matters
  
日常财务管理
  
·        
  Assist in the preparation
  and monitoring the accounts of the unit/ venue
  
协助准备和监督单元/小组的账务
  
·        
  Assist in the preparation
  and management of the unit/ venue budgets
  
协助准备和管理单元/小组的预算
  
·        
  Monitor, analyze and
  report variations from the budget
  
控制、分析和报告预算的变动
  
·        
  Assist with the preparation
  of performance reports for the unit/ venue 
  
协助准备单元/小组表现报告
  
·        
  Assist with the ratio
  analysis
  
协助进行和解释比率分析
  
·        
  Assist with analysis
  of the trend data
  
协助分析趋势性数据
  
·        
  Contribute to pricing
  decisions
  
为制定价格决策作贡献
  
·        
  Analyze sales mix 
  
分析销售结构
  
4.  Purchasing/Stock
  
采购/存货
  
4.1      Manage Purchasing & Stock Control in conjunction with the Manager
  
管理采购/存货控制与采购经理/餐饮总监配合
  
4.2      Stock Control
  
存货控制
  
·        
  Handle and store stock
  according to stock control procedures
  
按照存货控制程序处理和储存存货
  
5.  Human Resources
  
人力资源
  
5.1      Training:
  
培训
  
·        
  Training, development
  and rostering of associates.
  
培训、发展和管理员工
  
  
  
·        
  Determining and
  implementing on going training needs for associates at different levels.
  
根据员工实际情况实行因材施教的培训
  
5.2      Manage Work Operations
  
操作管理
  
·        
  Coordinate work
  operations within the department/ unit/ venue
  
在部门/单元/服务点内进行协调
  
·        
  Develop performance
  standards for operations in the department/ unit/ venue
  
建立部门/单元/服务点的实际工作水平
  
·        
  Assess work operations
  and prepare plans to implement change when required
  
评估工作表现，并在必要时制定调整计划
  
·        
  Coordinate between
  other departments/ units
  
与其它部门/单元间运转协调
  
·        
  Monitor productivity
  of the unit
  
监督单元工作效率
  
5.3      Industrial relations
  
公共关系
  
·        
  Prevent and resolve
  grievances
  
避免和调解报怨
  
·        
  Counsel associates and
  prevent work related problems
  
与员工沟通避免与工作相关的矛盾
  
·        
  Resolve disputes
  
解决争端
  
·        
  Discipline associates
  
约束员工遵守纪律
  
5.4      Staff Management
  
员工管理
  
·        
  Determine and plan for
  future staffing needs
  
明确和制定本部门各岗位所需人员的编制计划
  
·        
  Assist in Recruiting associates
  
协助招聘员工
  
·        
  Prepare associates
  rosters
  
准备员工花名册
  
·        
  Facilitate multi-skill
  ensuring maximum flexibility of associates rotation to busy areas all
  exercised
  
鼓励员工掌握多技能以保证员工在工作繁忙时最大的工作适应性
  
·        
  Maintain up-to-date associates
  records
  
维护现有员工记录
  
·        
  Customize position
  profiles for your area of responsibility using the Human Resources Management
  System
  
使用“人力资源管理系统”制定所在责任区内的各岗位描述
  
·        
  Manage staff training
  and development using Human Resources Management System
  
使用“人力资源管理系统”来管理员工培训和发展
  
·        
  Assist with the
  planning and delivery of department orientation programs
  
协助计划和实施入店教育
  
·        
  Implement associates
  performance appraisals
  
进行员工表现评估
  
·        
  Carry out exit
  interviews
  
实施员工离职面谈
  
5.5      Supervise Associates
  
管理员工
  
·        
  Provide ongoing advice
  and support to associates under supervision
  
给予所管辖的员工以不断的建议和支持
  
·        
  Supervise associates
  performance
  
指导员工表现
  
·        
  Implement appropriate
  management practices that provide associates motivation and communication
  
实施合适的管理方式给予员工动力和沟通
  
  
5.6      Instruct Associates
  
一对一指导员工
  
·        
  Provide one to one
  instruction to associates when required
  
必要时对员工进行个别面对面指导
  
6.  Menu Knowledge
  
菜单、酒水知识
  
6.1      Menu
  
菜单
  
·        
  Good command of food
  product and menu knowledge.
  
熟悉餐饮资识和宴会厅菜单
  
·        
  Good knowledge &
  understanding of Food Service Standard & Procedure.
  
了解并熟知所有食品准备的标准和程序
  
·        
  To examine goods for
  quality and quantity
  
控制食品出产的标准
  
6.2      Drink list
  
酒水
  
·        
  Good command of
  beverage knowledge
  
熟悉酒水知识
  
·        
  Implement beverage
  service skills
  
酒水服务知识
  
7.       Guest Service/Sales
  
对客服务/销售
  
7.1      Manage Guest Service
  
管理对客服务
  
·        
  Responsible for guest and
  associates satisfaction in the venue
  
加强、提高服务水准以超出规定的服务要求
  
·        
  Continually improving
  and enhancing service standards, and updating the Standards and Procedures as
  and when required. 
  
承担起客人满意的责任
  
·        
  Manage the delivery of
  high quality service to guests
  
负责向客人传送高水平服务
  
·        
  Manage the development
  and implementation of guest service strategies
  
负责对客服务战略的发展和实施
  
7.2      Manage the Sales and Promotion of Products and Services
  
负责销售和促销产品与服务
  
·        
  Understand Hotel promotion plans
  
掌握集团和酒店的推广计划
  
·        
  Continually develop
  sales and promotional strategies for the Hotel’s products and services
  
不断为酒店产品与服务发展销售和促销战略
  
7.3      Guest Service/ Relations
  
对客服务/关系
  
·        
  Make appropriate
  recommendations for guests.
  
为客人提出有创造性的建议
  
·        
  Deliver high quality
  service to guests
  
传送高水平对客服务
  
·        
  Ensure guest needs and
  reasonable requests are met
  
确保客人的需求和合理的要求被满足
  
·        
  Seek opportunities to continually
  improve guest service
  
不断寻找机会改进对客服务
  
·        
  Abide by the Guest
  Satisfaction System
  
遵守顾客满意标准
  
·        
  Establish and maintain
  effective guest relations
  
建立和维持有效的对客关系
  
·        
  Demonstrate effective
  and appropriate interaction with guests whilst maintaining a professional
  approach and image
  
以职业化的态度和形象展示有效的和合适的对客服务技巧
  
·        
  Communication with
  guests in a manner which promotes goodwill, trust and satisfaction
  
用可以增进友好、信任和满意的态度与客人交流
  
·        
  Take appropriate
  action to resolve guest complaints
  
采取合适的行动解决客人抱怨
  
·        
  Make sure all
  questions are well taken care off and personally check guest satisfaction of
  all questions
  
确保所有的问题被依次解决并亲自确认客人对所有问题都满意
  
7.4      Sell and Promote Products and Services
  
销售和促销产品与服务
  
·        
  Sell the hotel and
  products and services using-selling and suggestive selling techniques
  
使用鼎力销售的方法和建议性销售的技巧销售的产品与服务
  
·        
  Promote the hotel and
  products 
  
促销酒店的产品与服务
  
·        
  Maintain a high level
  of product and service knowledge in order to explain and sell services and
  facilities to guests
  
维持对产品和服务的高度了解以便于向客人解释和销售服务和设施
  
8.  Computer
  
电脑
  
8.1      Maintain Computer Systems
  
维护电脑系统
  
·        
  In conjunction with
  Information Systems Manager and Director of F&B:
  
与信息经理和餐饮总监配合
  
·        
  Maintain security of
  data
  
维护安全数据
  
·        
  Resolve systems and
  equipment problems
  
解决系统和设备问题
  
8.2      Human Resources Computer Programs
  
人力资源电脑系统
  
·        
  Access and use
  the  Human Resources Management Systems
  
掌握和使用人力资源管理系统
  
8.3      Food & Beverage Computer
  
餐饮电脑系统
  
·        
  Know how to use Opera
  system
  
掌握Opera电脑系统
  
·        
  Access and use MICROS
  cashier system
  
掌握MICROS 电脑收银系统
  
·        
  Access and use Food
  & Beverage computer programs
  
掌握和使用餐饮电脑软件
  
8.4      Word Processing
  
文字工作
  
·        
  Access and use word processing
  computer packages
  
掌握和使用文字处理软件包
  
9.       Safety/Cleaning/Maintenance
  
安全/清洁/养护
  
9.1      Manage Safety/ Cleaning/ Maintenance
  
管理安全/清洁/养护
  
·        
  In conjunction with
  the Safety/ Security Manager manage the development and implementation of
  safety/ security policies and procedures for the department/ unit/ venue
  
与安全保卫经理配合为部门/单元/服务点建立并实施安全保卫政策和程序
  
·        
  In conjunction with
  appropriate personnel manage the development and implementation of cleaning/
  maintenance programs for the department/ unit/ venue
  
与合适的人员一起为部门/单元/服务点建立和实施清洁/养护程序
  
9.2      Maintain a Safe and Secure Working Environment
  
维持一个安全可靠的工作环境
  
·        
  Be aware of duty of
  care, and adhere to occupational health and safety legislation, policies and
  procedures
  
强调保养职责，遵守工作区健康和安全法规、政策和程序
  
·        
  Initiate action to
  correct a hazardous situation and notify supervisors/ managers of potential
  danger
  
采取行动排除危险，向上级或经理报告危险隐患
  
·        
  Adhere to the hotel’s
  security and emergency policies and procedures
  
坚持酒店安全制度、紧急情况处理规定和程序
  
·        
  Be familiar with
  property safety, current first aid fire emergency procedures
  
熟悉对财产安全、紧急救护和火警等处理程序
  
·        
  Log security incidents
  and accidents in accordance with hotel requirements
  
依照酒店要求记录安全日志和事故记录
  
9.3      Cleaning/ Maintenance Programs
  
清洁/养护工作
  
·        
  Adhere to hotel
  cleaning and maintenance programs
  
坚持酒店的清洁和养护
  
·        
  Ensure a high level of
  cleaning is maintained in your work area
  
保持维护所在工作区域的高度整洁
  
10. Communication/General
  
10.1  Meeting
  
会议
  
·        
  Attend and conduct
  departmental, and Interdepartmental meetings
  
准时出席各种会议
  
·        
  Conduct daily pre meal
  meeting with Dinning Room associates to keep them informed of updates, new
  directions, policies and procedures and daily menu items
  
组织召开餐前会议，传达信息
  
10.2  Manage Working Relationships
  
管理工作关系
  
·        
  Prepare and conduct
  meeting and group presentations to keep associates/ management/ other parties
  informed of hotel operations and other relevant issues
  
准备和主持会议或小组展示向员工/管理者/其它组织通告酒店运作和其它方面的情况
  
·        
  Plan team systems and
  structures
  
安排工作小组的体系和结构
  
·        
  Set team goals in
  consultation with team members according to hotel/ department goals, policies
  and practices
  
根据酒店/部门目标、政策和实际情况与工作小组成员一起制定小组目标
  
·        
  Manage cross cultural
  communication
  
管理跨文化交流
  
10.3  Maintain and Implement Effective Interpersonal Skills
  
维持和实施有效的人际交流技巧
  
·        
  Maintain personal
  presentation to hotel and Sheraton standards
  
使个人表现达到酒店和喜来登标准
  
·        
  Demonstrate
  professional attitude and behavior at all times
  
随时表现出职业态度和行为
  
·        
  Analyze, evaluate and
  improve your personal performance on a continual basis
  
以不断提高的标准分析、衡量、改善你的个人表现
  
10.4  Quality Systems
  
质量体系
  
·        
  Apply hotel quality
  assurance principles
  
实施酒店质量保障原则
  
10.5  Comply with all Hotel and Corporate Guidelines
  
遵守酒店和公司的所有工作指南
  
·        
  Abide by the Code of
  Conduct
  
遵守行为准则
  
·        
  Abide by the Employee
  Handbook
  
遵守员工手册
  
·        
  Abide by both the
  Hotel and policies and procedures
  
遵守酒店和规章制度
  
10.6  Communication
  
沟通
  
·        
  Interact with
  department and hotel associates in a professional and positive manner to
  foster good rapport, promote team spirit and ensure effective two-way
  communication
  
以职业的、肯定的方式与部门和酒店员工建立起亲密关系以促进团队精神和有效的双向交流
  
·        
  Deal effectively with
  guests and workplace colleagues from a variety of cultures
  
与具不同文化背景的客人和同事有效沟通
  
·        
  Work effectively in a
  team
  
在团队内有效工作
  
10.7  Administration Procedures
  
程序管理
  
·        
  Prepare and maintain
  files, reports, letters, memorandums and other relevant business
  documentation
  
准备和维护文档、报告、信函、备忘录和其它相关业务资料
  
·        
  Ensure a daily logbook
  for the outlet is maintained with information as to covers, revenues, special
  events, quest praise and complaints and other notes happenings. The logbook
  is left every night for Director of F & B’s information & signature
  
确保在餐厅的每日工作日志中记录下餐具情况，收入和利润，特殊事件，客人表扬和投诉及其它需记录下的事件。工作日志每天工作结束前需交给餐饮总监过目和签字
  
·        
  Ensure all reporting
  and servicing deadlines are met on a timely basis
  
保证所有报告和服务都按时完成
  
10.8  Other Tasks
  
其它任务
  
·        
  Carry out other tasks
  as directed by your supervisors
  
完成你上级交待的其它任务
  
  
  
 

杭州久泰饭店位于杭州钱江新城CBD核心区位，临钱塘江而立，出门即达杭州城市阳台，可漫步江边美景。酒店有262间豪华客房，41间酒店公寓，半数以上的房间拥有独立的阳台，可以一览钱塘江景；酒店有四个餐厅，一楼有休闲中餐厅提供杭帮菜、上海菜；西餐厅分为Café和Dining两个板块，分别提供咖啡区域和休闲西餐；大堂吧提供下午茶；顶楼的中餐厅以包厢为主。酒店宴会设施超过1800平米，其中大宴会厅800平米，最高挑高9米。宴会厅位于18楼，2层挑高，临江全景落地玻璃窗并设有室外阳台，连接680平米室外空中花园，可以举行酒会、户外婚礼。除此之外，酒店还配备恒温室内泳池及健身房、斯诺克房。