• 包吃包住
• 节日礼物
• 带薪年假
• 年度旅游
• 技能培训
• 岗位晋升
• 员工生日礼物
• 领导好
• 人性化管理
• 五险

1.    Conducts self in a professional manner at all   times. Adheres to the established standard of conduct and house rules, fire   regulations, and department procedures and policies.
任何时候要以一种职业化素养来引导自我，遵守制订的管理标准和规定、防火规章制度、部门标准程序及政策。
2.    Dresses in issued uniform and ensures a neat,   clean, and tidy appearance at all times.
制服穿着干净，整洁，任何时候要保持整齐的外表。
3.    Reports to shift on time. Is aware of schedule at   all times and if unable to attend work, notifies the Supervisor in adequate   time.
班次变动要及时汇报，任何时候要熟知时间安排表，如不能出席工作，需在合适的时间通知上级。
4.    Pick-up work assignments from the Housekeeping   Department, and review for any questions. Report to assigned area(s) with   required keys, equipment, supplies, etc.
接受客房部已分配的工作任务并提出疑问，领取区域钥匙、设备、日常用品等等。
5.    Check with Housekeeper or Assistant Housekeeper   for the list of names of VIP and other guests and inform Room Attendants of   the same. Instruct the Room Attendants to greet as many guests as possible   using their names.
与行政管家、行政副管家核对VIP姓名和其它客人信息同时通知楼层服务员，以便楼层服务员尽可能用姓名来问候客人。
6.    Supervise the Attendants that have been assigned   to the assigned work areas.
管辖好所辖区域的服务员，完成被分配区域的工作任务。
7.    Pick-up cell   phone/radio and ensure correct working condition.
携带手机、对讲机并确保沟通畅通。
8.    Inspect all rooms (vacant or occupied) checking   standard of cleanliness, missing guest amenities and/or supplies. Report any   problems to the Room Attendants.
检查所有房间（空房、住客房）的清洁标准，房间缺少客用品/供应品，将问题告知楼层服务员。
9.    Inspect all VIP and Special Attention rooms very   carefully, ensuring that all special requests and amenities have been   completed.
仔细谨慎地检查所有VIP和特别关注房间，确保跟进完成客人的所有特殊要求和客用品的补充。
10.  Check for maintenance work orders and complete the required report.   Turn them to the Housekeeping Department.
检查跟进所有维修工作单并完成维修报告，将完成的单据交至客房部办公室保存。
11.  Receive and complete all guest requests when on   the floors, i.e. extra pillow, blankets.
接受和完成所有住店客人需求，如加枕头，毛毯等。
12.  Guide and train staffs under the direction of the   Housekeeper and Assistant Housekeeper.
在行政管家、行政副管家的指导下引导并培训员工。
13.  Supervise all housekeeping operations and ensure adherence to policies   and procedures, i.e. special projects, general cleaning.
监督客房部所有运作，遵守政策和程序。如特别工程维修，计划清洁等。
14.  Conduct spot checks (while Room Attendants are   working) and ensure proper procedures and steps are being taken. Follow up on   all deficiencies.
抽查工作程序（在楼层服务员和公区服务员工作时）保证按照程序和步骤操作，跟进其中的不足。
15.  Check to ensure that all staffs return keys and   sign out at the end of the shift.
在结束工作时，检查确保所有员工归还钥匙和签退。
16.  Inform the Housekeeper of any unusual events and   communicate any special instructions to the P.M. Supervisor.
向行政管家报告异常事件，与中班主管沟通好特殊事情。
17.  Responsible for all supplies in linen closets on   the floors.
负责楼层所有布草及客用品的管理。
18.  Responsible for the cleanliness of the   Housekeeping, including pantry and store rooms.
负责客房所有区域的清洁，包括工作间、库房的清洁。
19.  Ensure accurate inventory records on Housekeeping items.
确保客房物品盘点数据正确。
20.  May be assigned other duties/responsibilities as   required.
在必要时完成分配的其它工作。

杭州久泰饭店位于杭州钱江新城CBD核心区位，临钱塘江而立，出门即达杭州城市阳台，可漫步江边美景。酒店有262间豪华客房，41间酒店公寓，半数以上的房间拥有独立的阳台，可以一览钱塘江景；酒店有四个餐厅，一楼有休闲中餐厅提供杭帮菜、上海菜；西餐厅分为Café和Dining两个板块，分别提供咖啡区域和休闲西餐；大堂吧提供下午茶；顶楼的中餐厅以包厢为主。酒店宴会设施超过1800平米，其中大宴会厅800平米，最高挑高9米。宴会厅位于18楼，2层挑高，临江全景落地玻璃窗并设有室外阳台，连接680平米室外空中花园，可以举行酒会、户外婚礼。除此之外，酒店还配备恒温室内泳池及健身房、斯诺克房。