• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 提供工作餐
• 夜班津贴
• 员工宿舍
• 员工价申请

job overview职位概述
·        Responsiblefor the operational efficiency of all front office areas during shift and theservice delivery of those areas.  Providetimely and professional check-in/check-out services in accordance withestablished scripting and standards.
·        负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。
 
At Holiday Inn we want our guests to relax and bethemselves which means we need you to:
·     Be youby being natural, professional and personable in the way you are with people
·     Getready by taking notice and using your knowledge so that you are prepared foranything
·     Showyou care by being thoughtful in the way you welcome and connect with guests
·     Takeaction by showing initiative, taking ownership and going the extra mile
 
在假日酒店®，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到：
·    展现真我：在与他人接触时真实自然、形象专业、积极乐观
·    时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备
·    体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通
·    积极行动：积极主动、尽职尽责并且要多做一步
Duties and Responsibilities工作职责
·        Conducts shift briefings to ensure hotel activitiesand operational requirements are known 
·        进行有效的交接班简报工作，以明确酒店活动和运营要求
·        Supervise front office operations during assignedshift including:
·        在当班期间监督前厅部运营情况，包括：
o     Maintenance of guest information
维护客户信息
o     Maintenance of information about local events
o     维护当地活动的信息
o     Compile occupancy statistics
o     统计入住情况
o     Supervise the use of he public address system
o     监督公共广播系统的使用
o     Supervise group bookings
o     监督团组预订情况
o     Assisting with serious complaints
o     协助解决严重投诉问题
·        Supervise cashiering activities during shiftincluding:
·        在当班期间监督收银活动，包括：
o     Cash handling and banking procedure
o     现金处理和银行业务程序
o     Dealing with irregular payments
o     处理非法支付情况
o     Instructing staff in credit policies and facilities
o     就信用政策和设备对员工进行指导
o     Instructing staff in cash security procedures
o     就现金安全程序对员工进行指导
o     Carry out debtor control
o     实施应收帐款控制
o     Prepare reports
o     准备财务报告
o     Supervise the cashiering system
o     对收银系统实施监管
·        Works with Superior and Human Resources on manpowerplanning and management needs
·        与上级领导和人力资源部一起进行人力规划和管理需求。
·        Works with Superior and Director of Finance in thepreparation and management of the Department’s budget. 
·        与上级领导和财务总监一起编制和管理部门预算。
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
·           Communication skills are utilized a significantamount of time when interacting with others; demonstrated ability to interactwith customers, employees and third parties that reflects highly on the hotel,the brand and the Company.
·           拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·           Proficient in the use of Microsoft Office and FrontOffice System
·           熟练使用微软办公软件和前台系统
·           Problem solving and organizational abilities
·           具有解决问题和组织能力
 
Qualifications –
学历
·        Diploma or Vocational Certificate in HotelAdministration, Hotel Management or equivalent
·        具有酒店行政管理，酒店管理或相关的大专学历或专业证书。
 
Experience –
经验
·        1 years experience in front office / guest servicesor related discipline including supervisory experience, or an equivalentcombination of education and experience. 
·        拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

上海古井假日酒店（Holiday Inn Shanghai Vista）自2003年8月开业以来，以其正确的市场定位以及先进的管理理念在其著名的酒店管理公司洲际酒店集团（InterContinental Hotels Group）亚太区中独树一帜，并获得集团全球主席和首席执行官的高度评价，同时，我们已在上海四星级酒店营运成绩以及员工福利方面占有领先地位。酒店精心选址于普陀区、静安区、以及长宁区的交界处距离徐汇区商业区近15分钟车程；距虹桥国际机场20分钟车程；距上海火车站仅10分钟车程。我们共有290间富有时尚风格的客房，所有客房均配备宽带互联网接口、国际卫星电视频道、小酒吧等完善的客房设施。我们奉行“Stay Real 体验真实”的全新服务理念，超值的价格以及现代化的设施，力争成为商务旅客的优先选择。