招聘预定主管_上海古井假日酒店招聘信息-最佳东方

job overview职位概述

· To supervise the operations of the ReservationsDepartment during shift by assisting to co-ordinate operational plans to meetHotel sales targets.

通过协调运营计划来达到酒店销售目标，并以此监管预订部的运营。

At Holiday Inn we want our guests to relax and bethemselves which means we need you to:

· Be youby being natural, professional and personable in the way you are with people

· Getready by taking notice and using your knowledge so that you are prepared foranything

· Showyou care by being thoughtful in the way you welcome and connect with guests

· Takeaction by showing initiative, taking ownership and going the extra mile

在假日酒店^®，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到：

· 展现真我：在与他人接触时真实自然、形象专业、积极乐观

· 时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备

· 体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通

· 积极行动：积极主动、尽职尽责并且要多做一步

Duties and Responsibilities工作职责

· In absence of Manager, conducts shift briefings toensure hotel activities and operational requirements are known

在经理缺席的情况下主持交接班说明会，确保员工了解酒店的活动和运营要求

· Sell the InterContinental Hotels Group products andservices using up-selling and suggestive selling techniques

运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务

· Promote the Hotel’s (and ICHG generally) productsand services

推銷酒店（以及整个洲际酒店集团）的产品和服务

· Maintain a high level of product and serviceknowledge about all ICHG Hotels in your region

充分了解所在地区的洲际酒店集团成员的产品和服务

· Develop and maintain a regular pattern of salescalls

发展和保持定期进行销售拜访的模式

· Prepare and execute action plans which increasereservation sales and associated business

准备和执行增加预订销售和相关业务的工作计划

· Record and process reservations made byphone/fax/email

记录和处理通过电话，传真，电子邮件进行的预订

· Accept wait list reservations

接受等待名单预订

· Process amendments to reservations such as extensions,early departures, etc

修改延期和提前离店等特殊情况的预订记录

· Manage “no show” reservations by investigation andrecording of same

调查和记录未按预订抵店的预订情况

· Record special billing arrangements for groups andconventions

对团队和会议的特别账单安排进行记录

· Liaise with Front Office Manager or Finance Managerfor all reservations requiring credit approval

与前厅部经理或财务经理联系所有要求信用审批的预订事宜

· Maintain knowledge of special rates/ offers/promotions

掌握关于特价，优惠，促销活动的信息

· Monitor reservation levels and inform Managers ofcurrent and future occupancy rates

监测预订情况，并向经理通报目前和将来的入住率

· Prepare reports as requested (eg to travel agents,business houses etc)

按照要求准备报告（如给旅行代理和商业机构报告等）

· Prepare reservation sales reports

准备预订销售报告

· Works with superior on manpower planning andmanagement needs

和上级一起进行人力规划和管理需求。

· Works with superior in the preparation andmanagement of the Department’s budget

和上级领导一起编制和管理部门预算。

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills –

技能要求

· Demonstrated ability to interact with customers,employees and third parties that reflects highly on the hotel, the brand andthe Company.

具有完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Problem solving, reasoning, motivating, organizationaland training abilities.

具有解决问题，推理，号召，组织和培训能力

· Good writing skills

具有良好的写作能力

Qualifications –

学历

· Diploma or Vocational Certificate in HotelManagement, Business Administration, or related field.

具有酒店管理，商业管理或相关领域的毕业证书或职业证书。

Experience –

经验

· 2 years related experience or one yearreservations/front office experience including supervisory experience, or anequivalent combination of education and experience

2年相关的工作经验，或1年预订部或前台经验包括管理经验，或与此相当的教育与工作经验结合的背景。

上海古井假日酒店（Holiday Inn Shanghai Vista）自2003年8月开业以来，以其正确的市场定位以及先进的管理理念在其著名的酒店管理公司洲际酒店集团（InterContinental Hotels Group）亚太区中独树一帜，并获得集团全球主席和首席执行官的高度评价，同时，我们已在上海四星级酒店营运成绩以及员工福利方面占有领先地位。酒店精心选址于普陀区、静安区、以及长宁区的交界处距离徐汇区商业区近15分钟车程；距虹桥国际机场20分钟车程；距上海火车站仅10分钟车程。我们共有290间富有时尚风格的客房，所有客房均配备宽带互联网接口、国际卫星电视频道、小酒吧等完善的客房设施。我们奉行“Stay Real 体验真实”的全新服务理念，超值的价格以及现代化的设施，力争成为商务旅客的优先选择。