• 包吃包住
• 管理规范
• 人性化管理
• 领导好
• 带薪年假
• 节日礼物
• 五险一金
• 岗位晋升
• 技能培训

Job Summary
职位简述
To provide luxury suite occupants with full butler services throughout the guest stay and ensuring the guest experiences through a professional and personalized service from pre-arrival departure from the resort. All preferences and requests are attended to in a courteous and efficient manner as per resort standards. 
为居住于奢华套房的客人提供全方位的管家服务，让客人从到店至离店享有专业化、个性化的服务。根据酒店标准，以周到和高效的服务态度满足客人的喜好和要求。

Key Duties and Responsibilities
主要义务和职责
Oversee the daily tasks to be carried out by the butler team. 
查看管家团队每日工作任务。 
Responsible for assigned luxury suite occupant, anticipating guest preference and needs throughout the guest stay 
负责服务指定奢华套房的客人，在客人入住期间，预见客人的喜好和需求。 
Ensure all data and preferences of the guest is retrieved prior to arrival, when required contact guest’s assistant or other to collect further information. 
确保在客人入住前获取客人的喜好信息及数据，如有必要，可以联系客人的助理或他人收集更多的信息。 
Ensure the suite is prepared and ready as per guest preference prior to arrival. 
确保在客人入住前已经根据客人的喜好精心地将套房准备好。 
Greet the luxury suite guest at the Porte Cochere, extending a warm and personalized welcome and escort the guest directly to the suite. 
在车道门口为奢华套房的客人提供热情、个性化的欢迎仪式，陪同客人前往套房。 
Carry out in-room check in. 
房内办理入住手续
Attend to guest luggage and belongings as per guest preference in unpacking storage and other. 
根据客人的喜好整理好客人的行李。
Handle and prepare guest dry cleaning or laundry as per guest requests
根据客人的要求处理衣物干洗或将衣物送至洗衣房清洗。
Ensure all guest preferences and requests are noted and communicated to the rest of the butler team ensuring all butlers are able to carry out personalized service to the guest throughout the stay
将客人的喜好和要求在管家团队中进行分享，确保每位管家能够在客人住店期间为客人提供个性化服务。 
Anticipate guest needs throughout the day. 
在客人住店期间，预见客人需求。 
Prepare guest agenda or schedule including reservations, activities and other and communicate to other departments accordingly. 
为客人准备行程安排如做预订、活动安排或其他，并与其他相关部门分享信息。 
Communicate any special needs, food requests or disabilities to the respective departments 
如客人有特殊需求、饮食需求或其他，请告知相关部门。
Attend daily briefing carried out by Butler Manager
参加由管家经理主持的例会。
Communicate and follow up on all guest requests in and out of the resort in an efficient and timely manner.
以有效、快捷的方式沟通及跟进客人对酒店内部或外部的要求。
Attend to duty on time in the correct uniform well groomed.
按时到岗、穿着得体的制服，良好的仪容仪表。
Carry out proper hand over to other shifts handling the guest ensuring the guest preferences are followed through at all times.
更换班次时进行详细的交接，确保同事知悉客人的喜好并迎合。
Ensure all required tools are prepared and ready at the beginning of each shift.
确保在每个班次开始之前准备工作已就绪。
Ensure all F&B and amenity preferences are served and refreshed daily.
根据客人喜好准备餐饮礼品并确保食品新鲜。
Attend trainings when requested.
参加培训，如有安排需要。
Follow up daily on guest restaurant preferences and communicate any changes to the F&B department.
跟进客人每日饮食喜好并将任何饮食变化告知餐饮部。
Attend to all departure services required, transportation schedule, flight confirmation, next destination assistance.
提供离店服务、交通行程安排、航班信息确认以及下个目的地的协助。
Attend to guest belongings and luggage as per guest preferred packing instructions.
根据客人喜欢的收拾行李的方式为客人准备好行李。
Have full knowledge of all resort services, hours, and locations around the resort.
具备丰富的酒店服务知识、时间概念以及熟悉酒店周边地区。
Have full knowledge of all concierge services available in the local area, including distances, times, and locations.
具备丰富的本地礼宾服务知识，包括距离、时间以及地点信息。
Have thorough knowledge of the resort PMS system being able to carry out in room check in and check out of guests.
完全熟悉PMS系统的操作，能够为客人在房内办理入住和退房手续。
Carry out any other job-related tasks requested by the resort.
完成其他与工作相关的任务。
Perform F&B Service as required inside respective suites and areas.
在客人的套房内提供餐饮服务，如果有需求。

About Atlantis SanyaAtlantis Sanya is China’s premiere ocean-themed integrated entertainment resort located on Haitang Bay, on Hainan Island, on the shores of the South China Sea. Designed as a modern interpretation of the mythical city of Atlantis, the 540,000m² resort features a cutting-edge design, towering over Sanya as the icon of the South China Sea, with 1314 guest rooms and suites, including five extraordinary Underwater Suites, a globally recognized feature of the Atlantis experience. The underwater journey at Atlantis Sanya starts at The Lost Chambers Aquarium with 30 different habitats, 280 species and over 85,000 marine animals and continues into The Ambassador Lagoon—an incredible open-air marine habitat with unparalleled views into the underwater world of Atlantis. The resort also has a 1800-seater theatre at Dolphin Cay, and Sea Lion Pointe, state-of-the-art marine protection and conservation experiences. For thrill seekers, the gravity-defying waterslides at Aquaventure Waterpark provide year-run fun and bucket-list experiences for the entire family. As the gastronomy destination in Hainan, the resort is home to 21 world-class restaurants, cafes and lounges, including Bread Street Kitchen and Bar by world-renowned chef Gordon Ramsay and Ossiano Underwater Restaurant and Bar. Atlantis Sanya also provides families a playful and edutaining experience at MINIVERSITY and a world of rest and relaxation at the first AHAVA Spa in the Asia-Pacific region. The RMB11 billion ocean-inspired development is owned by Fosun International and managed by Kerzner International.三亚·亚特兰蒂斯简介由复星投资逾百亿元兴建、柯兹纳国际管理的三亚•亚特兰蒂斯，是一座海洋主题的度假胜地。项目位于海南省三亚市海棠湾，占地54万平方米，坐拥1314间全海景房及水底套房、21家寰球美食、20万平方米的亚特兰蒂斯水世界、海水总量达17500吨的失落的空间水族馆，又有可同时容纳1800位观众欣赏表演的C秀剧场、以及设施专业的海洋哺乳动物医院和海狮乐园。汇集酒店、水世界、水族馆、国际会展、餐饮、娱乐、购物、演艺八大业态于一体的三亚•亚特兰蒂斯，不仅被中国国家旅游局评为全国优选旅游项目，更先后获得多项行业殊荣，包括第十八届中国饭店金马奖之“亚洲最佳旅游度假目的地”、“亚洲最佳会展及奖励旅游目的地”、“奥西亚诺海底餐厅 - 亚洲最佳餐厅”、以及为业界所瞩目的“中国最佳雇主奖”；亚洲酒店星光奖之“中国十大最具魅力酒店”；由《城市旅游》颁发的“最佳地标酒店品牌大奖”；中国建筑行业工程质量最高荣誉“鲁班奖”和“三星级绿色建筑标识”证书等。Kerzner InternationalPeople are at the heart of everything we do. At Kerzner International, our vision is to create Amazing Experiences and Everlasting Memories for our guests at all our resorts. A leading global developer and operator of destination resorts, ultra luxury hotels and residences and innovative entertainment and gaming experiences, we operate four distinctive brands -Atlantis, One & Only, SIRO and rare finds.柯兹纳国际集团柯兹纳国际集团秉承以人为本的理念，我们的愿景是致力于为旗下所有度假区的客人创造非凡体验和永恒难忘的美好回忆。我们是全球领先的度假目的地开发商及运营商，拥有极致奢华的酒店及公寓、提供极具特色的娱乐方式及游乐体验，我们共运营四个特色鲜明的品牌：Atlantis, One & Only, SIRO 和 rare finds。Benefit福利待遇Social insurances and housing fund社保及公积金At least 10 days' paid annual leava per year每年享有至少10天的年假天数Great accommodation with staff shuttle bus免费提供良好的食宿条件及班车接送Employee rate for room booking and free tickets for Water Park/Lost Chamber per year员工订房优惠及免费水世界、水族馆门票A variety of staff activities and competition远超您想象且丰富多彩的奖励性员工活动及竞赛