IT资深主管 Supervisor,IT support
5千-6千
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发布于 2023-01-29
IT资深主管 Supervisor,IT support
5千-6千
三亚 | 3年以上 | 中专 | 招1人
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职位描述

Responsible for all secondary support, responsibilities include all on-site and remote users to all questions and queries the secondary support process, including but not limited to attend the conference, testing, documentation, daily monitoring all applications, servers and backup system, and the information technology support team to provide training and coaching team level, able to work under the guidance of the director of information technology and leading department project-related work.
负责所有二级问题支持,职责包括对所有现场和远程用户所有问题及查询的二级支持流程,包括但不限于出席会议,测试,文档,日常监控所有应用程序、服务器和备份系统,并对信息技术部团队一级支持团队提供培训和指导,能独立在信息技术部总监的指导下工作并主导部门项目相关工作。


Key Duties and Responsibilities 主要职责与责任
• Responsible for maintaining All IT Applications Software and hardware, including system, network, telephone, and related applications
负责维护IT部门所有的应用软件和硬件,包括系统、网络、电话及相关应用
• Perform Daily Backups and Schedule Index of the Database
负责数据中心的日常备份和计划表
• Perform hands-on configuration/development of system-related changes.
负责与系统相关配置修改/开发
• Logs, documents, and maintains records on Information Technology's
Call issues, general access requests, and change control requests.
对技术方面的日志、文档和维护日志进行记录,联系技术支持并更改控制请求
• Helpdesk support - Provide Level II technical support for all software applications and hardware

帮助台的支持 - 为所有软件应用程序和硬件提供二级技术支持

• Responds to users’ requests for information and when available, assists in problem resolution.
随时响应用户的请求并解决用户问题
• Ensure that hotel data is secured and in line with stated standards and best practices
确保酒店数据得到保护,并符合规定的标准和最佳实践
• Ensure Access Control is in line with stated standards and best practices
确保访问控制符合规定的标准和最佳做法
• Manage the local process for event management, enhancements, and application fixes.
管理本地发生的事件,适当的对应用程序进行修复
• Ensure regular self-evaluations of IT practices are completed and communicated.
确保定期进行自我评估,并进行沟通。
• Source, evaluate and implement local solutions where appropriate
适当的评估和实施解决方案
• Maintaining and managing all vendor related relationships to ensure the smooth running of all systems and the IT Department
维护和管理所有与供应商相关的关系,以确保所有系统和IT部门的顺利运行。
• Manage local implementation projects & testing of applications and hardware upgrades.
管理本地实施项目和测试应用程序和硬件升级。
• Ensure the hotel adopts and maintains brand standards for guests and business services in relation to IT services and offerings.
确保酒店在IT服务和产品方面采用和维护客人和商业服务的品牌标准。
• Consistently promote the brand in the local site and encourage the use of the brand by IT suppliers.
在本地网站上积极推广酒店品牌,鼓励IT供应商使用该品牌。
• Ensure up-to-date hard-copies of department SOPs are maintained at all times.
始终保持最新的部门SOP的硬拷贝。
• Update SOPs as and when needed.
在必要时跟新部门的SOP。
• Update records of whether change or upgrader the system.
更新系统并且对其进行记录。
• Communicate new or amended procedures to relevant departments/ colleagues in a timely manner, ensuring they have been understood.
及时向相关部门/同事通知新的或修改的程序,确保已被了解。
• Create and maintain strong relationships with all end users and assist them in improving their overall productivity.
与所有终端用户保持牢固的关系,并协助™提高
• Recognizes and identifies potential areas where existing policies and
Procedures require changes, or where new ones need to be developed.
识别和确定现有政策、需要更改的程序或协助开发新程序
• Strives to learn the basic job functions of the position’s immediate superior as well as peer-level positions with whom the individual interacts. Always prepared for temporary reassignment and/or promotion due to extended illness, personal emergency, or business necessity.
努力学习职位的直接上级基础工作职能以及个人交往的同级职位。由于长期的疾病,个人紧急情况或商业需要,始终准备临时重新分配和/或升职。
• Fulfills departmental requirements in terms of providing administrative
notification during periods of illness, vacation, or education
履行部门要求的提出请假要求
• Liaise with corporate software/hardware asset management.
联系企业软件、硬件资产管理
• Provide assistance as assigned with other IT related projects
提供与其他IT相关项目分配的协助
• Perform any additional duties as assigned by the Head of Department of IT or Director of IT Operations.


其他要求
国际联号工作经历:优先
国内管理公司经历:优先
语言能力:英语-良好
计算机能力:精通
年龄要求:20-40岁
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公司地址
海南省三亚市海棠湾海棠北路
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卓越雇主
  • 酒店业--国际高端酒店/5星级
    行业
  • 2000人以上
    规模
  • 国内上市公司
    企业性质
About Atlantis SanyaAtlantis Sanya is China’s premiere ocean-themed integrated entertainment resort located on Haitang Bay, on Hainan Island, on the shores of the South China Sea. Designed as a modern interpretation of the mythical city of Atlantis, the 540,000m² resort features a cutting-edge design, towering over Sanya as the icon of the South China Sea, with 1314 guest rooms and suites, including five extraordinary Underwater Suites, a globally recognized feature of the Atlantis experience. The underwater journey at Atlantis Sanya starts at The Lost Chambers Aquarium with 30 different habitats, 280 species and over 85,000 marine animals and continues into The Ambassador Lagoon—an incredible open-air marine habitat with unparalleled views into the underwater world of Atlantis. The resort also has a 1800-seater theatre at Dolphin Cay, and Sea Lion Pointe, state-of-the-art marine protection and conservation experiences. For thrill seekers, the gravity-defying waterslides at Aquaventure Waterpark provide year-run fun and bucket-list experiences for the entire family. As the gastronomy destination in Hainan, the resort is home to 21 world-class restaurants, cafes and lounges, including Bread Street Kitchen and Bar by world-renowned chef Gordon Ramsay and Ossiano Underwater Restaurant and Bar. Atlantis Sanya also provides families a playful and edutaining experience at MINIVERSITY and a world of rest and relaxation at the first AHAVA Spa in the Asia-Pacific region. The RMB11 billion ocean-inspired development is owned by Fosun International and managed by Kerzner International.三亚·亚特兰蒂斯简介由复星投资逾百亿元兴建、柯兹纳国际管理的三亚•亚特兰蒂斯,是一座海洋主题的度假胜地。项目位于海南省三亚市海棠湾,占地54万平方米,坐拥1314间全海景房及水底套房、21家寰球美食、20万平方米的亚特兰蒂斯水世界、海水总量达17500吨的失落的空间水族馆,又有可同时容纳1800位观众欣赏表演的C秀剧场、以及设施专业的海洋哺乳动物医院和海狮乐园。汇集酒店、水世界、水族馆、国际会展、餐饮、娱乐、购物、演艺八大业态于一体的三亚•亚特兰蒂斯,不仅被中国国家旅游局评为全国优选旅游项目,更先后获得多项行业殊荣,包括第十八届中国饭店金马奖之“亚洲最佳旅游度假目的地”、“亚洲最佳会展及奖励旅游目的地”、“奥西亚诺海底餐厅 - 亚洲最佳餐厅”、以及为业界所瞩目的“中国最佳雇主奖”;亚洲酒店星光奖之“中国十大最具魅力酒店”;由《城市旅游》颁发的“最佳地标酒店品牌大奖”;中国建筑行业工程质量最高荣誉“鲁班奖”和“三星级绿色建筑标识”证书等。Kerzner InternationalPeople are at the heart of everything we do. At Kerzner International, our vision is to create Amazing Experiences and Everlasting Memories for our guests at all our resorts. A leading global developer and operator of destination resorts, ultra luxury hotels and residences and innovative entertainment and gaming experiences, we operate four distinctive brands -Atlantis, One & Only, SIRO and rare finds.柯兹纳国际集团柯兹纳国际集团秉承以人为本的理念,我们的愿景是致力于为旗下所有度假区的客人创造非凡体验和永恒难忘的美好回忆。我们是全球领先的度假目的地开发商及运营商,拥有极致奢华的酒店及公寓、提供极具特色的娱乐方式及游乐体验,我们共运营四个特色鲜明的品牌:Atlantis, One & Only, SIRO 和 rare finds。Benefit福利待遇Social insurances and housing fund社保及公积金At least 10 days' paid annual leava per year每年享有至少10天的年假天数Great accommodation with staff shuttle bus免费提供良好的食宿条件及班车接送Employee rate for room booking and free tickets for Water Park/Lost Chamber per year员工订房优惠及免费水世界、水族馆门票A variety of staff activities and competition远超您想象且丰富多彩的奖励性员工活动及竞赛Employees (Team leader level and above only) are entitled to one reimbursement of arrival fees外埠雇佣员工(限主管级及以上)享受到职费报销一次
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