招聘皇家俱乐部餐厅服务员 Guest Services Associate, Imperial Club Restaurant

Job Summary

职位简述

To ensure that all function set up and service is maintained in a high standard at all times，

确保时刻保持高规格的摆台和餐饮服务

Key Duties and Responsibilities

主要义务和职责

Attends to duty timely, wearing the correct uniform, name badge, and well-groomed in compliance to the resort grooming policy.

按时上岗，身着合适的制服，佩戴名牌，根据酒店的仪容仪表标准整理好仪容仪表。

Attends daily briefing 15 minutes prior to the beginning of each shift.

在每个班次开始之前 15 分钟，参加每日例会。

Adheres to all Resort rules and regulations as per Service Standard Policies and Procedures, and follow all communications discussed in daily shift briefing.

根据服务标准政策和程序遵守酒店规章制度，跟进每日换班例会中提及的事情。

Assist guests in all their needs throughout their stay and ensures all guests are assisted in a warm and personalized manner as per resort standards.

在客人入住期间，根据客人所需提供帮助。确保根据酒店的标准，以热情、个性化的方式帮助客人。

Handovers accurate information and float to colleagues at shift change.

交接班时，给同事交接精确的信息。

Handles all office, computer, and other duty-related equipment according to the resort standard.

根据酒店的标准使用办公室、电脑和其他与工作相关的设备。

Reviews daily special information regarding Arrivals and Departures

回顾每日关于客人到店和离店的特殊信息。

Ensures that the reception is kept tidy and clean at all times whilst on duty.

确保接待区在任何时候都干净整洁。

Provides table and/or counter service of alcoholic/non-alcoholic beverages

在餐厅或吧台提供含/不含酒精的饮料

Consistently monitors the quality of food and beverage being served and report any issue to the team leader/supervisor

始终如一检测食品饮料的质量，并向上级及时反馈

Must have basic food and beverage knowledge

具备餐饮知识

Clear dirty/empty plates, glasses from the table

从餐桌上清理脏的/空的餐盘和玻璃器皿

Polish cutlery, crockery, and glasses

擦餐具，瓷器和玻璃器皿

Ensure cleaning of the restaurant

确保餐厅的整洁

Maintain service standards of the restaurant

保持餐厅的服务标准

Complete opening and closing side work

完成每个餐段的开餐和收餐服务

Knowledgeable of special promotions, events, and resort activities at all times.

知悉酒店的特色推广、大型活动以及酒店活动信息。

Knowledgeable of all resort accommodation types, additional preferences available on request

知悉酒店客房房型、特殊需求

Ensures that the Imperial Club Restaurant is kept tidy and clean at all times whilst on duty

确保皇家俱乐部餐厅在任何时候都干净整洁。

Provides high-quality F&B services to all Imperial Club guests.

为皇家俱乐部的所有客人提供高质量的餐饮服务。

Attends training on respective tasks and duties in the case of health and safety, fire, or other emergency procedures.

参加健康安全、消防及其他紧急情况处理程序的培训。

Attends departmental training sessions as requested.

参加部门培训。

Works flexible hours and schedules according to resort and Departmental requirements.

根据酒店和部门的要求，灵活安排工作时间。

Assist with other job-related tasks when requested.

协助其他与工作相关的任务。

Ensures guest information is kept confidential at all times as per resort standards.

根据酒店标准，对客人信息保密。

About Atlantis SanyaAtlantis Sanya is China’s premiere ocean-themed integrated entertainment resort located on Haitang Bay, on Hainan Island, on the shores of the South China Sea. Designed as a modern interpretation of the mythical city of Atlantis, the 540,000m² resort features a cutting-edge design, towering over Sanya as the icon of the South China Sea, with 1314 guest rooms and suites, including five extraordinary Underwater Suites, a globally recognized feature of the Atlantis experience. The underwater journey at Atlantis Sanya starts at The Lost Chambers Aquarium with 30 different habitats, 280 species and over 85,000 marine animals and continues into The Ambassador Lagoon—an incredible open-air marine habitat with unparalleled views into the underwater world of Atlantis. The resort also has a 1800-seater theatre at Dolphin Cay, and Sea Lion Pointe, state-of-the-art marine protection and conservation experiences. For thrill seekers, the gravity-defying waterslides at Aquaventure Waterpark provide year-run fun and bucket-list experiences for the entire family. As the gastronomy destination in Hainan, the resort is home to 21 world-class restaurants, cafes and lounges, including Bread Street Kitchen and Bar by world-renowned chef Gordon Ramsay and Ossiano Underwater Restaurant and Bar. Atlantis Sanya also provides families a playful and edutaining experience at MINIVERSITY and a world of rest and relaxation at the first AHAVA Spa in the Asia-Pacific region. The RMB11 billion ocean-inspired development is owned by Fosun International and managed by Kerzner International.三亚·亚特兰蒂斯简介由复星投资逾百亿元兴建、柯兹纳国际管理的三亚•亚特兰蒂斯，是一座海洋主题的度假胜地。项目位于海南省三亚市海棠湾，占地54万平方米，坐拥1314间全海景房及水底套房、21家寰球美食、20万平方米的亚特兰蒂斯水世界、海水总量达17500吨的失落的空间水族馆，又有可同时容纳1800位观众欣赏表演的C秀剧场、以及设施专业的海洋哺乳动物医院和海狮乐园。汇集酒店、水世界、水族馆、国际会展、餐饮、娱乐、购物、演艺八大业态于一体的三亚•亚特兰蒂斯，不仅被中国国家旅游局评为全国优选旅游项目，更先后获得多项行业殊荣，包括第十八届中国饭店金马奖之“亚洲最佳旅游度假目的地”、“亚洲最佳会展及奖励旅游目的地”、“奥西亚诺海底餐厅 - 亚洲最佳餐厅”、以及为业界所瞩目的“中国最佳雇主奖”；亚洲酒店星光奖之“中国十大最具魅力酒店”；由《城市旅游》颁发的“最佳地标酒店品牌大奖”；中国建筑行业工程质量最高荣誉“鲁班奖”和“三星级绿色建筑标识”证书等。Kerzner InternationalPeople are at the heart of everything we do. At Kerzner International, our vision is to create Amazing Experiences and Everlasting Memories for our guests at all our resorts. A leading global developer and operator of destination resorts, ultra luxury hotels and residences and innovative entertainment and gaming experiences, we operate four distinctive brands -Atlantis, One & Only, SIRO and rare finds.柯兹纳国际集团柯兹纳国际集团秉承以人为本的理念，我们的愿景是致力于为旗下所有度假区的客人创造非凡体验和永恒难忘的美好回忆。我们是全球领先的度假目的地开发商及运营商，拥有极致奢华的酒店及公寓、提供极具特色的娱乐方式及游乐体验，我们共运营四个特色鲜明的品牌：Atlantis, One & Only, SIRO 和 rare finds。Benefit福利待遇Social insurances and housing fund社保及公积金At least 10 days' paid annual leava per year每年享有至少10天的年假天数Great accommodation with staff shuttle bus免费提供良好的食宿条件及班车接送Employee rate for room booking and free tickets for Water Park/Lost Chamber per year员工订房优惠及免费水世界、水族馆门票A variety of staff activities and competition远超您想象且丰富多彩的奖励性员工活动及竞赛Employees (Team leader level and above only) are entitled to one reimbursement of arrival fees外埠雇佣员工（限主管级及以上）享受到职费报销一次