• 包吃包住
• 管理规范
• 人性化管理
• 领导好
• 带薪年假
• 节日礼物
• 五险一金
• 岗位晋升
• 技能培训

Job Summary
职位简述
To oversee the guest relations, and productivity of appointment schedule. Ensuring all receptionists are maximizing potential business.
监督宾客关系和预约表的进度。确保所有接待员发挥最大化的商业潜能。

Key Duties and Responsibilities 
主要职责 

1. Be fully trained in all spa services and treatments product knowledge, and services being able to guide and assist guests with any spa information and assistance as per resort standards.
受过所有水疗中心服务、理疗产品知识的全面培训；能根据度假酒店的规范指导并帮助客人了解水疗中心的信息和服务帮助。

2. Conduct training for spa receptionist whenever needed.
有需要时，培训水疗中心接待员。
   
3. Communicate and assist guests as per resort standards, and ensure all receptionist are communicating to guests as per resort standards.
根据度假酒店的规范，与客人沟通，并帮助客人，确保所有接待员与客人之间的良好沟通。

4. Have full knowledge of the spa system software, monitor and report on daily and future scheduled appointments.
充分了解水疗系统软件，监督并报告每日及日后的行程安排。
   
5. Monitor and supervise receptionist on day work procedures.
检查并管理接待员的日常工作情况。
   
6. Ensure receptionist performed according to spa service standard. Co-operate with reception sales inquiries matters at the spa boutique
确保接待员遵照水疗服务标准进行工作，在预定与销售事件上与接待相互合作。

7. Perform Spa Retail area introduction to guest that arrive to the spa for treatments when is needed.
需要的情况下向前来做理疗的宾客进行产品展示柜的介绍。

8. Perform duties of receptionist if needed.
如有需要的话自己要做好接待。

9. Sell retail and up-sell treatment and spa packages. Model and teach selling skills to the staff.
销售零售产品及护理项目及水疗套餐，并让员工了解其中所存在的销售技巧。
 
10. Update correctly guest history files as per resort standards.
根据度假酒店的规范，正确更新客人的历史记录。

11. Communicate and assist guests as per resort standards.
按照度假酒店的规范，与客人沟通，并协助客人。
  
12. Work in a clean and hygienic manner as per resort standards.
按照度假酒店的规范，以清洁、卫生的方式工作。
  
13. Carry out daily preparation of the Spa areas as per resort standards.
根据度假酒店的规范，进行水疗区的日常运营。
  
14.  Report any incidents or odd behavior to the Manager or Director.
向经理或总监报告任何事件或异常行为。
  
15.  Attend to duty in proper uniform, on time and well groomed.
准时到岗，穿着制服，仪表得体。
 
16. Be fully trained on all spa products and ingredients used in the Spa and salon area.
受过关于水疗和沙龙区使用的所有水疗产品和配料的培训。
  
17. Be flexible in working schedules as per resort requirements.
按照度假酒店的要求，接受弹性工作安排。
 
18. Conduct a daily brief for receptionists.
召集接待员开每日短会。
   
19. Carry out any other job related duties as per resort requirements.
按照度假酒店的要求，履行其他与职位相关的职责。
  
20. Ensure all team members adhere to all health and safety standards of the resort.
确保所有团队成员遵守度假酒店的所有健康和安全规范。
   
21. Ensuring guest information, reading material and tea are as per resort standards at all times.
确保客人信息、读物、茶水等始终符合度假酒店的规范。
   
22. Oversee hourly scheduling of staff to meet demand for services
随时检查员工的工作情况及服务标准，如有需要做适当的指导作。

23. Make requisitions for product supplies and equipment, monitor stock levels
储备物品和需要采购的物品如有短缺应及时的补充，并定期检查库存状况。
   
24. Promptly handles daily in-coming mail and internal correspondence.
确保熟练的处理每日收发的邮件及信件。
   
25. Manage flexibility of scheduling to ensure no guest are turned away
灵活的控制与安排工作时间，确保没有客人流失。
   
26. To maximize spa sales and revenue for the department
最大化的提高水疗中心的收入。
  
27. To ensure all customers queries or requests are handled in a polite, friendly and efficient manner.
确保在处理客人要求的时候使用温和友好有效的礼仪礼貌。
   
28. Ensure every staff can be known spa monthly budget, and achieve the month budget.
确保每位员工能熟知水疗月度预算，同员工齐力完成水疗每月的预算。
   
29. Monitor and maintain standard of cleanliness and set up each day – assist with set up as needed
始终如一的维持着各区域的清洁和日常展示区域布置的标准，并定时检查，如有需要将重新布置。
   
30. Monitor and maintain equipment and facilities in working order, to required standard. Promptly organize repairs/replacements as needed
定期检查与维护设备设施是否正常工作，确保在符合规定的标准下正常运作。如果有需要的话及时进行修理/替换。

31. Monitor and maintain standards of staff grooming, guest relations skills, treatment explanations and telephone skills
定期的检查并培训员工的仪容仪表、与客人之间的沟通技巧、对菜单的介绍及电话礼仪的技巧。
   
32. Model appropriate attitudes and behavior for staff. Give feedback on staff performance and coaching and counseling as required
适当的对员工的态度和行为进行模拟训练，并对模拟进行反馈，如有必要将给予提出帮助与指导。
   
33. Each section inventory and performance reports.
月底完成每一个区域存货清单的盘点报告。

About Atlantis SanyaAtlantis Sanya is China’s premiere ocean-themed integrated entertainment resort located on Haitang Bay, on Hainan Island, on the shores of the South China Sea. Designed as a modern interpretation of the mythical city of Atlantis, the 540,000m² resort features a cutting-edge design, towering over Sanya as the icon of the South China Sea, with 1314 guest rooms and suites, including five extraordinary Underwater Suites, a globally recognized feature of the Atlantis experience. The underwater journey at Atlantis Sanya starts at The Lost Chambers Aquarium with 30 different habitats, 280 species and over 85,000 marine animals and continues into The Ambassador Lagoon—an incredible open-air marine habitat with unparalleled views into the underwater world of Atlantis. The resort also has a 1800-seater theatre at Dolphin Cay, and Sea Lion Pointe, state-of-the-art marine protection and conservation experiences. For thrill seekers, the gravity-defying waterslides at Aquaventure Waterpark provide year-run fun and bucket-list experiences for the entire family. As the gastronomy destination in Hainan, the resort is home to 21 world-class restaurants, cafes and lounges, including Bread Street Kitchen and Bar by world-renowned chef Gordon Ramsay and Ossiano Underwater Restaurant and Bar. Atlantis Sanya also provides families a playful and edutaining experience at MINIVERSITY and a world of rest and relaxation at the first AHAVA Spa in the Asia-Pacific region. The RMB11 billion ocean-inspired development is owned by Fosun International and managed by Kerzner International.三亚·亚特兰蒂斯简介由复星投资逾百亿元兴建、柯兹纳国际管理的三亚•亚特兰蒂斯，是一座海洋主题的度假胜地。项目位于海南省三亚市海棠湾，占地54万平方米，坐拥1314间全海景房及水底套房、21家寰球美食、20万平方米的亚特兰蒂斯水世界、海水总量达17500吨的失落的空间水族馆，又有可同时容纳1800位观众欣赏表演的C秀剧场、以及设施专业的海洋哺乳动物医院和海狮乐园。汇集酒店、水世界、水族馆、国际会展、餐饮、娱乐、购物、演艺八大业态于一体的三亚•亚特兰蒂斯，不仅被中国国家旅游局评为全国优选旅游项目，更先后获得多项行业殊荣，包括第十八届中国饭店金马奖之“亚洲最佳旅游度假目的地”、“亚洲最佳会展及奖励旅游目的地”、“奥西亚诺海底餐厅 - 亚洲最佳餐厅”、以及为业界所瞩目的“中国最佳雇主奖”；亚洲酒店星光奖之“中国十大最具魅力酒店”；由《城市旅游》颁发的“最佳地标酒店品牌大奖”；中国建筑行业工程质量最高荣誉“鲁班奖”和“三星级绿色建筑标识”证书等。Kerzner InternationalPeople are at the heart of everything we do. At Kerzner International, our vision is to create Amazing Experiences and Everlasting Memories for our guests at all our resorts. A leading global developer and operator of destination resorts, ultra luxury hotels and residences and innovative entertainment and gaming experiences, we operate four distinctive brands -Atlantis, One & Only, SIRO and rare finds.柯兹纳国际集团柯兹纳国际集团秉承以人为本的理念，我们的愿景是致力于为旗下所有度假区的客人创造非凡体验和永恒难忘的美好回忆。我们是全球领先的度假目的地开发商及运营商，拥有极致奢华的酒店及公寓、提供极具特色的娱乐方式及游乐体验，我们共运营四个特色鲜明的品牌：Atlantis, One & Only, SIRO 和 rare finds。Benefit福利待遇Social insurances and housing fund社保及公积金At least 10 days' paid annual leava per year每年享有至少10天的年假天数Great accommodation with staff shuttle bus免费提供良好的食宿条件及班车接送Employee rate for room booking and free tickets for Water Park/Lost Chamber per year员工订房优惠及免费水世界、水族馆门票A variety of staff activities and competition远超您想象且丰富多彩的奖励性员工活动及竞赛