招聘水族馆营运接待员 Guest Service Associate,Lost Chambers Operations

Job Summary

职位简述

Oversees the successful operations of Lost Chambers Aquarium bringing the myth of Atlantis to life through professional, interpersonal, confident and knowledge skills from self, supervisors and Marine Educators. Also, ensures delivery of current, accurate information and conservation efforts on all aquatic species of Lost Chambers and other marine habitats. This is accomplished through ongoing and consistent guest, team member, and group interactions

通过来自于自身、上司和科普接待专员的专业、人际交往的知识技能和自信，来复活亚特兰蒂斯神秘传说，以推动水族馆的成功营运。此外，确保及时提供关于水族馆内的所有水生物的最新、准确的信息和保育情况。这需要通过和客户、成员和团队进行持续不断的互动交流来完成的。

Key Duties and Responsibilities

主要义务和职责

▪ Proactively interacts and engages with guests in a courteous, enthusiastic and professional manner sharing information about the myth of Atlantis and Marine life. 主动与客人互动，以礼貌、热情、专业的方式与客人交流，分享关于亚特兰蒂斯神话和海洋生物知识。

▪ Delivers tours within the Aquarium, with basic knowledge of aquarium mechanical systems, safety, animal care, animal dietary needs and other areas surrounding the operation, with flexibility to small and large groups. Exudes confidence and can captivate audience at all times.

具备水族馆的维生系统、安全、动物饲养、动物饵料需求和相关营运的领域的基本知识，以便在水族馆引导人群时，无论小团队或大团队，进行讲解。讲解时要自信并吸引观众

▪ Actively informs guests about and facilitates bookings of Marine Animal Adventures, as revenue extensions to the Lost Chambers Aquarium experience

积极告知客户可以预订和加快水族馆的潜水和生物互动项目的预订

▪ Incorporates and delivers message of marine life conservation throughout their guest experiences 在和客人互动交流中，融入并传递海洋生物保护的信息

▪ Be poised and in constant state of readiness in approaching and interacting with guests when placed in specific areas of the Lost Chambers Aquarium and other points of Sale

随时准备就绪，无论在水族馆内或任何其它地方，都随时准备与客人互动交流

About Atlantis SanyaAtlantis Sanya is China’s premiere ocean-themed integrated entertainment resort located on Haitang Bay, on Hainan Island, on the shores of the South China Sea. Designed as a modern interpretation of the mythical city of Atlantis, the 540,000m² resort features a cutting-edge design, towering over Sanya as the icon of the South China Sea, with 1314 guest rooms and suites, including five extraordinary Underwater Suites, a globally recognized feature of the Atlantis experience. The underwater journey at Atlantis Sanya starts at The Lost Chambers Aquarium with 30 different habitats, 280 species and over 85,000 marine animals and continues into The Ambassador Lagoon—an incredible open-air marine habitat with unparalleled views into the underwater world of Atlantis. The resort also has a 1800-seater theatre at Dolphin Cay, and Sea Lion Pointe, state-of-the-art marine protection and conservation experiences. For thrill seekers, the gravity-defying waterslides at Aquaventure Waterpark provide year-run fun and bucket-list experiences for the entire family. As the gastronomy destination in Hainan, the resort is home to 21 world-class restaurants, cafes and lounges, including Bread Street Kitchen and Bar by world-renowned chef Gordon Ramsay and Ossiano Underwater Restaurant and Bar. Atlantis Sanya also provides families a playful and edutaining experience at MINIVERSITY and a world of rest and relaxation at the first AHAVA Spa in the Asia-Pacific region. The RMB11 billion ocean-inspired development is owned by Fosun International and managed by Kerzner International.三亚·亚特兰蒂斯简介由复星投资逾百亿元兴建、柯兹纳国际管理的三亚•亚特兰蒂斯，是一座海洋主题的度假胜地。项目位于海南省三亚市海棠湾，占地54万平方米，坐拥1314间全海景房及水底套房、21家寰球美食、20万平方米的亚特兰蒂斯水世界、海水总量达17500吨的失落的空间水族馆，又有可同时容纳1800位观众欣赏表演的C秀剧场、以及设施专业的海洋哺乳动物医院和海狮乐园。汇集酒店、水世界、水族馆、国际会展、餐饮、娱乐、购物、演艺八大业态于一体的三亚•亚特兰蒂斯，不仅被中国国家旅游局评为全国优选旅游项目，更先后获得多项行业殊荣，包括第十八届中国饭店金马奖之“亚洲最佳旅游度假目的地”、“亚洲最佳会展及奖励旅游目的地”、“奥西亚诺海底餐厅 - 亚洲最佳餐厅”、以及为业界所瞩目的“中国最佳雇主奖”；亚洲酒店星光奖之“中国十大最具魅力酒店”；由《城市旅游》颁发的“最佳地标酒店品牌大奖”；中国建筑行业工程质量最高荣誉“鲁班奖”和“三星级绿色建筑标识”证书等。Kerzner InternationalPeople are at the heart of everything we do. At Kerzner International, our vision is to create Amazing Experiences and Everlasting Memories for our guests at all our resorts. A leading global developer and operator of destination resorts, ultra luxury hotels and residences and innovative entertainment and gaming experiences, we operate four distinctive brands -Atlantis, One & Only, SIRO and rare finds.柯兹纳国际集团柯兹纳国际集团秉承以人为本的理念，我们的愿景是致力于为旗下所有度假区的客人创造非凡体验和永恒难忘的美好回忆。我们是全球领先的度假目的地开发商及运营商，拥有极致奢华的酒店及公寓、提供极具特色的娱乐方式及游乐体验，我们共运营四个特色鲜明的品牌：Atlantis, One & Only, SIRO 和 rare finds。Benefit福利待遇Social insurances and housing fund社保及公积金At least 10 days' paid annual leava per year每年享有至少10天的年假天数Great accommodation with staff shuttle bus免费提供良好的食宿条件及班车接送Employee rate for room booking and free tickets for Water Park/Lost Chamber per year员工订房优惠及免费水世界、水族馆门票A variety of staff activities and competition远超您想象且丰富多彩的奖励性员工活动及竞赛Employees (Team leader level and above only) are entitled to one reimbursement of arrival fees外埠雇佣员工（限主管级及以上）享受到职费报销一次