• 包吃包住
• 管理规范
• 人性化管理
• 领导好
• 带薪年假
• 节日礼物
• 五险一金
• 岗位晋升
• 技能培训

Job Summary
职位简述
To execute and to assist the Rooms Division in managing trainings and development function of the department ensuring that all，service and performance targets are achieved.
执行并协助房务部管理部门的培训和发展职能，确保所有服务和绩效目标得以实现。 

Key Duties and Responsibilities
主要义务和职责
Identifies departmental training needs and coordinate improvement plans with departmental trainers
确定各部门的培训需求与部门培训师协调改进计划。
To facilitate customer service, supervisory and skills training workshops
方便客户服务，管理和技能培训的学习。
Review on daily basis JD Power scores of various Rooms Departments and ensure analyzing shortfall for further improvements.
每天根据 JD Power 得分的分值来审核，进一步改进不足和确定培训方案。
Attend daily Rooms operations meeting and share necessary information of training and development of colleagues
参加日常会议室的操作和分享同事的培训和发展必要的信息
Monitor and ensure that departmental trainings are conducted consistently.
监控并确保部门进行持续培训。
Manage and assist cross training initiatives within Rooms
在房务部管理和协助交叉培训计划
Assist and prepare training plans for Internship, management trainees and new joiners program within Rooms Division
协助并准备管理培训及新员工的培训计划
Manage and facilitate departmental trainings for the Rooms Division
管理和协助部门的部门培训
Facilitate delivery of training programs as required by Learning and Development of Atlantis Sanya
由三亚亚特兰蒂斯学习和发展部来促进培训项目。
Ensures and monitor that monthly on the job trainings are in placed in each area of the Rooms Division.
保证和监控，按部门的要求每月对岗位培训分区。
Assigns and nominate management colleagues for off the job trainings as per requirement of Atlantis Sanya
根据三亚亚特兰蒂斯的要求，指定管理人员进行工作培训
Ensure departmental training targets are monitored and achieved aligning with resort training targets
确保部门培训目标得到监控，并达到与度假培训目标相一致的水平 
Coordinate with Learning & Development to ensure consistency of trainings in the Rooms Division of Atlantis Sanya
与学习与发展协调，确保亚特兰蒂斯酒店房务部培训的一致性
Utilize all development plans from Individual Performance Appraisals that individual team members’ requirements are achieved and that individual and departmental goals are followed through.
利用个人绩效评估的所有发展计划，个别团队成员的需求达到了，个人和部门的目标同时实现。
Conducts audit and assessment to individual team members related to training needs and analysis. Assessments must follow LQA/IFH Mystery Shopper standards
进行审计和评估团队成员个人相关的培训需求分析。评估必须遵循 LQA/神秘顾客的标准.
Conduct and facilitate internal colleagues surveys for Rooms Division all year round to ensure it aligns with annual ‘CES’
对公司内部房务部员工进行全年的调查，以确保其与每年的“CES”保持一致
Ensures that all employees are fully conversant and product knowledge is up to date with the hotels facilities and services.
确保所有员工完全熟悉产品知识是最新的酒店设施和服务。
Conduct a monthly product knowledge tests to maintain colleagues product knowledge levels
每月给同事进行产品知识测试。
Assist Departmental Trainers in their development and monitors the effectiveness of their trainings
协助部门培训师发展并监督他们的培训效果
Assist, Formulate and Implements Quality Core Processes within Rooms such as formulating necessary Standards and Procedure required by the business.
协助、制定和实施内部的质量核心流程，如制定业务所需的标准和程序。
Ensures and verifies that guests are receiving the best possible service available within the Front of House Operations that employees project professionalism and are well trained and provide friendly and efficient service, maintaining an atmosphere of tranquility.
确保并确认客人正在接受最有效的服务，在他们的工作前，员工们都是专业的，受过良好的培训，提供友好和高效的服务，保持一种安静的氛围
Assisting Operations during peak hours checking on the standards of services, cleanliness, greeting and assisting in checking in and checking out guests. Ensures all cash and foreign currency transactions are handled efficiently and appropriately.
协助运营高峰时段检查服务，清洁，迎接和协助入住和退房的客人。确保所有现金和外币交易都得到有效和适当的处理。
Verifies constantly that the physical product in all aspects is consistent with the hotel standards.
不断地验证所有方面的产品是否符合酒店的标准。
Ensures that all policies and procedure in regards to staff appearance, hygiene and sanitation are enforced.
确保所有有关人员外表、卫生和环境卫生的政策和程序都得到执行


Skills, Experience & Educational Requirements 
技能、经验和教育要求 
Minimum 2 years’ experience in the related field. Must be service oriented individual with good decision making capability.
至少 2 年相关领域的工作经验。必须具有良好的决策能力和服务意识。 
College Level on any related hospitality course
大专水平的相关的课程。
Excellent administration, planning and analysis skills
优秀的管理、规划和分析的能力 
Fluency and good command of English Language, both oral and written. Multi lingual skills will be an added advantage
流利，良好的英语口语和书面。有多种语言技能者优先。
Strong interpersonal skills
较强的人际交往能力。
Ability to analyze business trends and performance
分析业务趋势和性能的能力 
Managerial skills and decision making responsibilities
管理技巧和决策责任 
Ability to establish effective working relationships with all levels of employees.
能够与所有员工建立有效的工作关系 
Accountability for delivering higher level of guest service and business result.
负责提供更高水平的客户服务和业务结果 
Ability to handle different conflicts and overcome resistance
处理不同分歧和克服阻力的能力 
Problem solving skills
解决问题的能力 
Strong in leading and developing people
领导力强和发展员工 
Ability to impact and influence internal and external audience.
能够影响和影响内部和外部的客人。 
Accountability for self-development
责任自我发展 
Adaptability and flexibility to the team and the requirements of the business
业务的需求对团队给予适应性和灵活性帮助 
Ability to prioritize and organize effectively and delegate task where necessary
能够有效地安排和组织工作，并在必要的地方委派任务 

About Atlantis SanyaAtlantis Sanya is China’s premiere ocean-themed integrated entertainment resort located on Haitang Bay, on Hainan Island, on the shores of the South China Sea. Designed as a modern interpretation of the mythical city of Atlantis, the 540,000m² resort features a cutting-edge design, towering over Sanya as the icon of the South China Sea, with 1314 guest rooms and suites, including five extraordinary Underwater Suites, a globally recognized feature of the Atlantis experience. The underwater journey at Atlantis Sanya starts at The Lost Chambers Aquarium with 30 different habitats, 280 species and over 85,000 marine animals and continues into The Ambassador Lagoon—an incredible open-air marine habitat with unparalleled views into the underwater world of Atlantis. The resort also has a 1800-seater theatre at Dolphin Cay, and Sea Lion Pointe, state-of-the-art marine protection and conservation experiences. For thrill seekers, the gravity-defying waterslides at Aquaventure Waterpark provide year-run fun and bucket-list experiences for the entire family. As the gastronomy destination in Hainan, the resort is home to 21 world-class restaurants, cafes and lounges, including Bread Street Kitchen and Bar by world-renowned chef Gordon Ramsay and Ossiano Underwater Restaurant and Bar. Atlantis Sanya also provides families a playful and edutaining experience at MINIVERSITY and a world of rest and relaxation at the first AHAVA Spa in the Asia-Pacific region. The RMB11 billion ocean-inspired development is owned by Fosun International and managed by Kerzner International.三亚·亚特兰蒂斯简介由复星投资逾百亿元兴建、柯兹纳国际管理的三亚•亚特兰蒂斯，是一座海洋主题的度假胜地。项目位于海南省三亚市海棠湾，占地54万平方米，坐拥1314间全海景房及水底套房、21家寰球美食、20万平方米的亚特兰蒂斯水世界、海水总量达17500吨的失落的空间水族馆，又有可同时容纳1800位观众欣赏表演的C秀剧场、以及设施专业的海洋哺乳动物医院和海狮乐园。汇集酒店、水世界、水族馆、国际会展、餐饮、娱乐、购物、演艺八大业态于一体的三亚•亚特兰蒂斯，不仅被中国国家旅游局评为全国优选旅游项目，更先后获得多项行业殊荣，包括第十八届中国饭店金马奖之“亚洲最佳旅游度假目的地”、“亚洲最佳会展及奖励旅游目的地”、“奥西亚诺海底餐厅 - 亚洲最佳餐厅”、以及为业界所瞩目的“中国最佳雇主奖”；亚洲酒店星光奖之“中国十大最具魅力酒店”；由《城市旅游》颁发的“最佳地标酒店品牌大奖”；中国建筑行业工程质量最高荣誉“鲁班奖”和“三星级绿色建筑标识”证书等。Kerzner InternationalPeople are at the heart of everything we do. At Kerzner International, our vision is to create Amazing Experiences and Everlasting Memories for our guests at all our resorts. A leading global developer and operator of destination resorts, ultra luxury hotels and residences and innovative entertainment and gaming experiences, we operate four distinctive brands -Atlantis, One & Only, SIRO and rare finds.柯兹纳国际集团柯兹纳国际集团秉承以人为本的理念，我们的愿景是致力于为旗下所有度假区的客人创造非凡体验和永恒难忘的美好回忆。我们是全球领先的度假目的地开发商及运营商，拥有极致奢华的酒店及公寓、提供极具特色的娱乐方式及游乐体验，我们共运营四个特色鲜明的品牌：Atlantis, One & Only, SIRO 和 rare finds。Benefit福利待遇Social insurances and housing fund社保及公积金At least 10 days' paid annual leava per year每年享有至少10天的年假天数Great accommodation with staff shuttle bus免费提供良好的食宿条件及班车接送Employee rate for room booking and free tickets for Water Park/Lost Chamber per year员工订房优惠及免费水世界、水族馆门票A variety of staff activities and competition远超您想象且丰富多彩的奖励性员工活动及竞赛