招聘餐厅侍酒师 Outlet Sommelier_三亚·亚特兰蒂斯招聘信息-最佳东方

Job Summary

职位简述

To assist management in running the outlet ensuring maximum guest satisfaction, consistent standards, through planning, organizing,
directing, and controlling the beverage operation and administration.

通过规划，组织，指导和控制酒水方面运营和管理，协助管理人员运行店面，确保客人满意度达到最高，标准一致。

Key Duties and Responsibilities:

主要义务和职责：

▪ Completely understand and maintain all policies, procedures, standards, specifications, guidelines and training programs.
确保对所有政策，程序，标准，规格，准则和培训计划时刻有着全面深刻地了解。

▪ Achieve company objectives in sales, service, quality, appearance and sanitation of the establishment through the training of
employees’ whist maintaining a positive and productive working environment.

通过培训员工维持积极和富有成效的工作环境来确保企业的销售，服务，质量，外观和卫生设施的目标。

▪ To ensures that all colleagues activities adhere to and support the Atlantis Quality Standards.

确保所有同事的活动遵守和支持亚特兰蒂斯质量标准。

▪ Applies creative solutions and purposes ideas to grow develop and improve the business.

应用创新的解决方案和目标思想来发展和改善业务。

▪ Achieves sales and profit targets and enhances the margins through effective stock management and minimizing controllable costs.

实现销售和利润目标，通过有效的库存管理和最小化可控成本来提高利润率。

▪ Conducts regular team briefings and meetings.

定期进行团队简报和会议。

▪ Consistency monitors of wine being served and service quality, escalating any major problems/complaints to Management.

持续对葡萄酒质量和服务质量进行监督，将任何重大问题/投诉汇报到管理层。

▪ Actively promotes the use of up selling techniques within outlet to exceed guest expectations and increase revenue.

恰当运用各种销售技巧来积极推动营业点销售，超越客户期望，增加收入。

▪ Provides specialist advice to customers and colleagues on food and beverages, wine paring when required.

在必要时向客户和同事提供有关食品和葡萄酒及饮料搭配的专业建议。

▪ Monitors all aspects of wine and related operational equipment’s quality and hygiene and takes immediate corrective action when
required.

监测葡萄酒及所需相关用具质量和卫生，并在需要时立即采取纠正措施。

▪ Actively seeks and reviews customer feedback in regard to food quality, service and overall satisfaction and takes appropriate and
timely action.

积极寻求和回顾客户对食品质量，服务和整体满意度的反馈意见，并采取适当及时的行动。

▪ Understanding of health and safety requirements and managing employee behavior in accordance with the regulations.

了解卫生和健康要求，并按照规定管理员工行为。

▪ To ensure all deliveries are checked in correctly and that all relevant delivery dockets/ invoices are correct.

确保所有交货正确检查，所有相关交货单/发票是否正确。

▪ Monitor storage’s Variances & Spoilages.

监视库存差异与过期浪费。

▪ To complete all the necessary variance and spoilage report.

完成所有必要的差异和过期报告。

▪ To ensure that all services delivered within the restaurant ‘s operation are being charged correctly.

确保在餐厅营业中提供的所有服务都正确收取费用。

▪ Ensure that all new staff in the restaurants receive proper training until they are fully aware of company standards.

确保餐厅中的所有新员工都得到适当的培训，直到他们完全了解公司标准。

▪ Be informed and aware of all relevant legislation regarding service of wine, the sale of tobacco, opening hours, etc

知情并了解有关葡萄酒服务，烟草销售，营业时间等方面的所有相关规定。

▪ To regularly price check all wine items from Simphony to menu and seek if there are any discrepancies.

定期检查 Simphony 的所有饮料项目到菜单，并寻求是否存在差异。

▪ Set-up of the outlet in accordance with the pre-determined standards of the operation.

确保餐厅摆设与操作标准流程保持一致。

▪ Detailed knowledge of the full bar and wine menu, and able to give comprehensive descriptions of wine and spirits list.

详细了解完整的酒吧及葡萄酒菜单，并能够全面介绍葡萄酒和烈酒列表。

▪ A detailed understanding of the wine and spirit list.

对葡萄酒和烈酒有全面的了解。

▪ Proactively communicate with the front of house team regarding menu changes, availabilities and specials.

主动与楼面团队沟通是否有任何菜单变化或者沽清菜品或者特别推荐菜品。

▪ Ensure that all guests feel welcome while receiving an attentive, friendly and courteous service at all times.

确保所有客人在任何时候都能得到周到，友好和礼貌的服务并感到欢迎。

▪ Ensure that the selection process for applicants is compliant with company procedures.

确保申请人的聘用过程符合公司程序。

▪ Responsible for on boarding, training and integration of new starters.

负责新员工的入职、培训。

Skills, Experience & Educational Requirements:

技能、经验和教育要求：

Sincere
真诚

▪ Shows integrity in all his/her dealings with others.

表现出与他/她人沟通时的真诚。

▪ Is open to constructive criticism and comfortable to admit mistakes.

对有建设性的批评抱开明态度，并用于承认错误。

▪ Delivers consistent messages on all fronts and to all parties.

保证传达信息的一致性。

▪ Values honesty and integrity, truthful and ethical in all dealings.

诚实守信。

Dependability

可靠

▪ Stands by his/her commitments and follows through to completion.

遵守他/她的承诺，并贯彻完成。

▪ Can be relied upon to complete tasks given.

可靠地完成工作。

▪ Will alert subordinates, peers and managers if he/she is unable to honor commitment.

如果他/她无法履行承诺，将及时告知上司、下属，同事。
Self-Development
自我提高

▪ Proactively seeks out to improve and add new skills: identifies the areas of development and creates a plan.

主动寻求改进和增加新技能：确定提高项目并制定相应实践计划。

▪ Take opportunity of training opportunities.

把握每一个培训机会。

▪ Seeks out mentor opportunities and proactively asks for feedback from others.

积极向导师型同事学习，并主动要求他人反馈。

About Atlantis SanyaAtlantis Sanya is China’s premiere ocean-themed integrated entertainment resort located on Haitang Bay, on Hainan Island, on the shores of the South China Sea. Designed as a modern interpretation of the mythical city of Atlantis, the 540,000m² resort features a cutting-edge design, towering over Sanya as the icon of the South China Sea, with 1314 guest rooms and suites, including five extraordinary Underwater Suites, a globally recognized feature of the Atlantis experience. The underwater journey at Atlantis Sanya starts at The Lost Chambers Aquarium with 30 different habitats, 280 species and over 85,000 marine animals and continues into The Ambassador Lagoon—an incredible open-air marine habitat with unparalleled views into the underwater world of Atlantis. The resort also has a 1800-seater theatre at Dolphin Cay, and Sea Lion Pointe, state-of-the-art marine protection and conservation experiences. For thrill seekers, the gravity-defying waterslides at Aquaventure Waterpark provide year-run fun and bucket-list experiences for the entire family. As the gastronomy destination in Hainan, the resort is home to 21 world-class restaurants, cafes and lounges, including Bread Street Kitchen and Bar by world-renowned chef Gordon Ramsay and Ossiano Underwater Restaurant and Bar. Atlantis Sanya also provides families a playful and edutaining experience at MINIVERSITY and a world of rest and relaxation at the first AHAVA Spa in the Asia-Pacific region. The RMB11 billion ocean-inspired development is owned by Fosun International and managed by Kerzner International.三亚·亚特兰蒂斯简介由复星投资逾百亿元兴建、柯兹纳国际管理的三亚•亚特兰蒂斯，是一座海洋主题的度假胜地。项目位于海南省三亚市海棠湾，占地54万平方米，坐拥1314间全海景房及水底套房、21家寰球美食、20万平方米的亚特兰蒂斯水世界、海水总量达17500吨的失落的空间水族馆，又有可同时容纳1800位观众欣赏表演的C秀剧场、以及设施专业的海洋哺乳动物医院和海狮乐园。汇集酒店、水世界、水族馆、国际会展、餐饮、娱乐、购物、演艺八大业态于一体的三亚•亚特兰蒂斯，不仅被中国国家旅游局评为全国优选旅游项目，更先后获得多项行业殊荣，包括第十八届中国饭店金马奖之“亚洲最佳旅游度假目的地”、“亚洲最佳会展及奖励旅游目的地”、“奥西亚诺海底餐厅 - 亚洲最佳餐厅”、以及为业界所瞩目的“中国最佳雇主奖”；亚洲酒店星光奖之“中国十大最具魅力酒店”；由《城市旅游》颁发的“最佳地标酒店品牌大奖”；中国建筑行业工程质量最高荣誉“鲁班奖”和“三星级绿色建筑标识”证书等。Kerzner InternationalPeople are at the heart of everything we do. At Kerzner International, our vision is to create Amazing Experiences and Everlasting Memories for our guests at all our resorts. A leading global developer and operator of destination resorts, ultra luxury hotels and residences and innovative entertainment and gaming experiences, we operate four distinctive brands -Atlantis, One & Only, SIRO and rare finds.柯兹纳国际集团柯兹纳国际集团秉承以人为本的理念，我们的愿景是致力于为旗下所有度假区的客人创造非凡体验和永恒难忘的美好回忆。我们是全球领先的度假目的地开发商及运营商，拥有极致奢华的酒店及公寓、提供极具特色的娱乐方式及游乐体验，我们共运营四个特色鲜明的品牌：Atlantis, One & Only, SIRO 和 rare finds。Benefit福利待遇Social insurances and housing fund社保及公积金At least 10 days' paid annual leava per year每年享有至少10天的年假天数Great accommodation with staff shuttle bus免费提供良好的食宿条件及班车接送Employee rate for room booking and free tickets for Water Park/Lost Chamber per year员工订房优惠及免费水世界、水族馆门票A variety of staff activities and competition远超您想象且丰富多彩的奖励性员工活动及竞赛Employees (Team leader level and above only) are entitled to one reimbursement of arrival fees外埠雇佣员工（限主管级及以上）享受到职费报销一次