• 包吃包住
• 管理规范
• 人性化管理
• 领导好
• 带薪年假
• 节日礼物
• 五险一金
• 岗位晋升
• 技能培训

Job Summary
职位简述
To assist Owner’s Representative to plan, organize and guide all process of  owner office to ensure a memorable arrival & departure experiences as well as quality reception service that is consistent with SOPs.
协助业主代表计划、组织和指导业主方的工作，确保为业主方客人提供难忘的体验以及根据标准运营程序提供高质量的接待服务。

Key Duties and Responsibilities
主要义务和职责
Attend to duty timely, wearing the correct uniform, name badge and well groomed in compliance to the resort grooming policy.
按时上岗，身着合适的制服，佩戴名牌，根据酒店的仪容仪表标准整理好仪容仪表。 
Managing the reception for the guest of owner office effectively and efficiently.
有效、高效的组织业主公司客人的接待工作。
Ensures that the guests are communicated with and assisted in an efficient, warm and professional manner by all team members.
确保所有人员以有效、热情和专业的方式与客人沟通及帮助客人。
Ensures a consistently high standard of presentation is maintained for both the department and 
the team members
确保部门和团队的员工展现一致高标准 
Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction.
主动查看客人的意见和反馈，将意见和反馈传递给团队成员并采取措施提高客人满意度。
Have full knowledge of all products and services provided by the resort and in the local area.
熟悉酒店及周边地区的产品知识和所具备的服务。
Review, maintain and implement systems and procedures as directed.
依照指示回顾、管理及执行体系和程序。 
Inform the respective departments of special guest or group needs and requirements to ensure guest satisfaction.
告知其他部门客人或团队的特殊需求，确保客人满意度。
Establishes and maintains close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
与酒店各部门建立并维持友好的工作关系，确保最大化合作、生产力、士气和为客人提供的服务。
Develops relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
与客人、回头客以及团队联系人等建立良好的关系，为其提供个性化宾客服务。 
Makes suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.
为整体运营情况的改善提供建议，着重于提高客人满意度、增加收入及降低成本。 
Supports the Hotel’s Core Value towards employee development, morale and institute programs to ensure the effectiveness and promotion of this philosophy within the Guest Service department.
员工的发展、士气和项目的研究需坚持酒店核心价值观，确保该理念在宾客服务部门中的作用和发展。
Displays a high degree of professionalism and integrity as befitting a member of management.
作为管理层中的一员，需展示出高标准的专业性。 
Responds properly and takes a supervisory role in any hotel emergency or safety situation, as well as ensuring the proper control and instructions of said emergency procedures to the hotel.
在遇到酒店紧急情况或与安全相关的情况时，做出正确的回应并扮演监督者的角色，确保根据酒店紧急情况处理程序的指示正确地控制所遇情况。 
Managing all administrational duties as specified by the resort.
根据酒店规定管理行政工作。 
Attends training on handling required emergency procedures and basic first aid in the case of emergency or guest illness.
参加紧急情况处理程序及基本急救培训，如果发生紧急事故或遇客人生病可以进行处理。 
Works flexible hours and schedules according to resort and departmental requirements.
根据酒店和部门的要求，工作时间和安排灵活。 
Assist with other job related duties when requested by the resort.
协助其他与工作相关的任务。 
Ensures guest information is kept confidential at all times. No personal or private information about resort guests including room number and arrival and departure dates is to be given out to third parties
确保在任何时候对客人的信息保密。勿将客人的私人信息如房间号、到店和离店日期与第三方公司分享。 
To ensures that all colleagues activities adhere to and support the Atlantis Quality Standards
确保所有员工活动遵循并支持亚特兰蒂斯质量标准。 
Consistency monitors of  service quality, escalating any major problems/complaints to Senior Management
监督服务质量，将重要的问题和投诉上报给高级管理层。
Takes full responsibility of the department.
承担部门所有责任。

About Atlantis SanyaAtlantis Sanya is China’s premiere ocean-themed integrated entertainment resort located on Haitang Bay, on Hainan Island, on the shores of the South China Sea. Designed as a modern interpretation of the mythical city of Atlantis, the 540,000m² resort features a cutting-edge design, towering over Sanya as the icon of the South China Sea, with 1314 guest rooms and suites, including five extraordinary Underwater Suites, a globally recognized feature of the Atlantis experience. The underwater journey at Atlantis Sanya starts at The Lost Chambers Aquarium with 30 different habitats, 280 species and over 85,000 marine animals and continues into The Ambassador Lagoon—an incredible open-air marine habitat with unparalleled views into the underwater world of Atlantis. The resort also has a 1800-seater theatre at Dolphin Cay, and Sea Lion Pointe, state-of-the-art marine protection and conservation experiences. For thrill seekers, the gravity-defying waterslides at Aquaventure Waterpark provide year-run fun and bucket-list experiences for the entire family. As the gastronomy destination in Hainan, the resort is home to 21 world-class restaurants, cafes and lounges, including Bread Street Kitchen and Bar by world-renowned chef Gordon Ramsay and Ossiano Underwater Restaurant and Bar. Atlantis Sanya also provides families a playful and edutaining experience at MINIVERSITY and a world of rest and relaxation at the first AHAVA Spa in the Asia-Pacific region. The RMB11 billion ocean-inspired development is owned by Fosun International and managed by Kerzner International.三亚·亚特兰蒂斯简介由复星投资逾百亿元兴建、柯兹纳国际管理的三亚•亚特兰蒂斯，是一座海洋主题的度假胜地。项目位于海南省三亚市海棠湾，占地54万平方米，坐拥1314间全海景房及水底套房、21家寰球美食、20万平方米的亚特兰蒂斯水世界、海水总量达17500吨的失落的空间水族馆，又有可同时容纳1800位观众欣赏表演的C秀剧场、以及设施专业的海洋哺乳动物医院和海狮乐园。汇集酒店、水世界、水族馆、国际会展、餐饮、娱乐、购物、演艺八大业态于一体的三亚•亚特兰蒂斯，不仅被中国国家旅游局评为全国优选旅游项目，更先后获得多项行业殊荣，包括第十八届中国饭店金马奖之“亚洲最佳旅游度假目的地”、“亚洲最佳会展及奖励旅游目的地”、“奥西亚诺海底餐厅 - 亚洲最佳餐厅”、以及为业界所瞩目的“中国最佳雇主奖”；亚洲酒店星光奖之“中国十大最具魅力酒店”；由《城市旅游》颁发的“最佳地标酒店品牌大奖”；中国建筑行业工程质量最高荣誉“鲁班奖”和“三星级绿色建筑标识”证书等。Kerzner InternationalPeople are at the heart of everything we do. At Kerzner International, our vision is to create Amazing Experiences and Everlasting Memories for our guests at all our resorts. A leading global developer and operator of destination resorts, ultra luxury hotels and residences and innovative entertainment and gaming experiences, we operate four distinctive brands -Atlantis, One & Only, SIRO and rare finds.柯兹纳国际集团柯兹纳国际集团秉承以人为本的理念，我们的愿景是致力于为旗下所有度假区的客人创造非凡体验和永恒难忘的美好回忆。我们是全球领先的度假目的地开发商及运营商，拥有极致奢华的酒店及公寓、提供极具特色的娱乐方式及游乐体验，我们共运营四个特色鲜明的品牌：Atlantis, One & Only, SIRO 和 rare finds。Benefit福利待遇Social insurances and housing fund社保及公积金At least 10 days' paid annual leava per year每年享有至少10天的年假天数Great accommodation with staff shuttle bus免费提供良好的食宿条件及班车接送Employee rate for room booking and free tickets for Water Park/Lost Chamber per year员工订房优惠及免费水世界、水族馆门票A variety of staff activities and competition远超您想象且丰富多彩的奖励性员工活动及竞赛