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主要负责景区/乐园产品的运营、安全、对客服务、员工培训及处理客诉的工作。
【主要职责】
- 负责景区/乐园产品的运营和推广,提高产品知名度和销售额;
- 负责景区/乐园人员的管理和培训,确保他们具备良好的服务意识和专业技能;
- 负责景区/乐园产品的安全维护和处理,确保游客的安全;
- 负责景区/乐园客户的接待和服务,提高客户满意度;
- 负责景区/乐园产品的售后服务和处理客诉,确保客户的满意度;
- 参与景区/乐园产品的市场调研和数据分析,提出产品改进建议;
- 遵守景区/乐园的相关规定和制度,确保景区/乐园的运营安全和良好秩序。
【职位要求】
- 大专以上学历,具备一定的相关工作经验,景区运营经验者优先;
- 熟悉景区/乐园的运营模式和规律,具有较强的沟通协调能力和团队管理能力;
- 具有较强的抗压能力和应变能力,能够应对工作中的挑战和困难;
- 具备良好的服务意识和职业道德,能够为客户提供满意的服务。
About Atlantis SanyaAtlantis Sanya is China’s premiere ocean-themed integrated entertainment resort located on Haitang Bay, on Hainan Island, on the shores of the South China Sea. Designed as a modern interpretation of the mythical city of Atlantis, the 540,000m² resort features a cutting-edge design, towering over Sanya as the icon of the South China Sea, with 1314 guest rooms and suites, including five extraordinary Underwater Suites, a globally recognized feature of the Atlantis experience. The underwater journey at Atlantis Sanya starts at The Lost Chambers Aquarium with 30 different habitats, 280 species and over 85,000 marine animals and continues into The Ambassador Lagoon—an incredible open-air marine habitat with unparalleled views into the underwater world of Atlantis. The resort also has a 1800-seater theatre at Dolphin Cay, and Sea Lion Pointe, state-of-the-art marine protection and conservation experiences. For thrill seekers, the gravity-defying waterslides at Aquaventure Waterpark provide year-run fun and bucket-list experiences for the entire family. As the gastronomy destination in Hainan, the resort is home to 21 world-class restaurants, cafes and lounges, including Bread Street Kitchen and Bar by world-renowned chef Gordon Ramsay and Ossiano Underwater Restaurant and Bar. Atlantis Sanya also provides families a playful and edutaining experience at MINIVERSITY and a world of rest and relaxation at the first AHAVA Spa in the Asia-Pacific region. The RMB11 billion ocean-inspired development is owned by Fosun International and managed by Kerzner International.三亚·亚特兰蒂斯简介由复星投资逾百亿元兴建、柯兹纳国际管理的三亚•亚特兰蒂斯,是一座海洋主题的度假胜地。项目位于海南省三亚市海棠湾,占地54万平方米,坐拥1314间全海景房及水底套房、21家寰球美食、20万平方米的亚特兰蒂斯水世界、海水总量达17500吨的失落的空间水族馆,又有可同时容纳1800位观众欣赏表演的C秀剧场、以及设施专业的海洋哺乳动物医院和海狮乐园。汇集酒店、水世界、水族馆、国际会展、餐饮、娱乐、购物、演艺八大业态于一体的三亚•亚特兰蒂斯,不仅被中国国家旅游局评为全国优选旅游项目,更先后获得多项行业殊荣,包括第十八届中国饭店金马奖之“亚洲最佳旅游度假目的地”、“亚洲最佳会展及奖励旅游目的地”、“奥西亚诺海底餐厅 - 亚洲最佳餐厅”、以及为业界所瞩目的“中国最佳雇主奖”;亚洲酒店星光奖之“中国十大最具魅力酒店”;由《城市旅游》颁发的“最佳地标酒店品牌大奖”;中国建筑行业工程质量最高荣誉“鲁班奖”和“三星级绿色建筑标识”证书等。Kerzner InternationalPeople are at the heart of everything we do. At Kerzner International, our vision is to create Amazing Experiences and Everlasting Memories for our guests at all our resorts. A leading global developer and operator of destination resorts, ultra luxury hotels and residences and innovative entertainment and gaming experiences, we operate four distinctive brands -Atlantis, One & Only, SIRO and rare finds.柯兹纳国际集团柯兹纳国际集团秉承以人为本的理念,我们的愿景是致力于为旗下所有度假区的客人创造非凡体验和永恒难忘的美好回忆。我们是全球领先的度假目的地开发商及运营商,拥有极致奢华的酒店及公寓、提供极具特色的娱乐方式及游乐体验,我们共运营四个特色鲜明的品牌:Atlantis, One & Only, SIRO 和 rare finds。Benefit福利待遇Social insurances and housing fund社保及公积金At least 10 days' paid annual leava per year每年享有至少10天的年假天数Great accommodation with staff shuttle bus免费提供良好的食宿条件及班车接送Employee rate for room booking and free tickets for Water Park/Lost Chamber per year员工订房优惠及免费水世界、水族馆门票A variety of staff activities and competition远超您想象且丰富多彩的奖励性员工活动及竞赛