招聘夜班经理 Assistant Manager, Resort_三亚·亚特兰蒂斯招聘信息-最佳东方

Job Summary

职位简述

To co-ordinate and oversee all resort operations in the absence of the Resort Managment or designate during nights. To ensure the
safety and security of guests.

在度假村管理层不当值的情况下，夜班经理协调和监督所有的度假村的夜间运营工作，确保客人的安全。

Key Duties and Responsibilities

主要义务和职责

 Attending Night shift meeting.

 参加夜班交班会议。

 Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and
 Beverage Outlets, Public Areas, Car Parking.

 在上班期间对大堂和后台区域进行检查，包括前厅、客房、大堂、餐厅、公共区域、停车场等。

 Work closely with security to maintain safety in the Hotel.

 与安全部门紧密合作，确保酒店的安全。

 Ensure all team members are aware of all room revenue targets and are kept informed of performance results.

 确保所有团队成员都知道所有的收入目标，并保持对业绩结果的了解。

 Review VIP arrival& special events.

 检查贵宾的到达和特别会议。

 Prepare the DOR (Daily Operations Report) and send it to the superiors, review all complaints and ensure the closure of all
pending complaints.

 准备好(每日运营报告)并将其发送给上级，查看所有投诉，确保所有未决投诉的跟进。

 Ensure all non-guaranteed reservations are released at the appointed time.

 确保所有非担保预订在指定时间内释放。

 Adhere to the resort selling strategy by ensuring the use of correct rates.

 确保所有的预订都是通过专业的方式来处理，确保客人会带来更多预订。

 Ensure guests are communicated and assisted in an efficient, warm and professional manner by all team members.

 确保团队成员以以高效、热情、专业的态度与客人沟通和协助。  Oversee Night operations ensuring resort standards are adhered to and maintained by all team members.

 监督夜间运作，确保所有团队成员遵守和维护度假村标准。

 Overlook the entire Hotel operating during the night shift operation.

 夜班期间要检查所以运营部门的工作。

 Be aware of all emergency procedures during night shift operation.

 在夜间值班时注意所有的紧急程序

 Ensure a consistently high standard of presentation is maintained for both the department and the team members.

 积极评价客人的意见和反馈，与团队成员沟通，并实施措施以提高客人的满意度。

 Have full knowledge of all products and services provided by the resort and in the local area.

 充分了解度假村和当地地区提供的所有产品和服务。

 Implement a full training plan within the reception to develop all personnel to their full potential during Night shift.

 在前台执行一个完整的培训计划，在夜间班期间培养所有的员工充分发挥他们的潜能。

 Conduct Annual Appraisals with all team members and ensure follow-up of targets for team members are being followed up
and monitored.

 检查、维护和执行系统和程序。

 Ensure Night shift handover is conducted in a professional and constructive manner.

 确保夜班交接班以专业和建设性的方式进行。

 Regularly spot check duty shift checklists to ensure tasks are completed.

 定期检查值班检查表，确保任务完成。

 Spot check passport scans to ensure accuracy as per Sanya Authorities requirements for transfers.

About Atlantis SanyaAtlantis Sanya is China’s premiere ocean-themed integrated entertainment resort located on Haitang Bay, on Hainan Island, on the shores of the South China Sea. Designed as a modern interpretation of the mythical city of Atlantis, the 540,000m² resort features a cutting-edge design, towering over Sanya as the icon of the South China Sea, with 1314 guest rooms and suites, including five extraordinary Underwater Suites, a globally recognized feature of the Atlantis experience. The underwater journey at Atlantis Sanya starts at The Lost Chambers Aquarium with 30 different habitats, 280 species and over 85,000 marine animals and continues into The Ambassador Lagoon—an incredible open-air marine habitat with unparalleled views into the underwater world of Atlantis. The resort also has a 1800-seater theatre at Dolphin Cay, and Sea Lion Pointe, state-of-the-art marine protection and conservation experiences. For thrill seekers, the gravity-defying waterslides at Aquaventure Waterpark provide year-run fun and bucket-list experiences for the entire family. As the gastronomy destination in Hainan, the resort is home to 21 world-class restaurants, cafes and lounges, including Bread Street Kitchen and Bar by world-renowned chef Gordon Ramsay and Ossiano Underwater Restaurant and Bar. Atlantis Sanya also provides families a playful and edutaining experience at MINIVERSITY and a world of rest and relaxation at the first AHAVA Spa in the Asia-Pacific region. The RMB11 billion ocean-inspired development is owned by Fosun International and managed by Kerzner International.三亚·亚特兰蒂斯简介由复星投资逾百亿元兴建、柯兹纳国际管理的三亚•亚特兰蒂斯，是一座海洋主题的度假胜地。项目位于海南省三亚市海棠湾，占地54万平方米，坐拥1314间全海景房及水底套房、21家寰球美食、20万平方米的亚特兰蒂斯水世界、海水总量达17500吨的失落的空间水族馆，又有可同时容纳1800位观众欣赏表演的C秀剧场、以及设施专业的海洋哺乳动物医院和海狮乐园。汇集酒店、水世界、水族馆、国际会展、餐饮、娱乐、购物、演艺八大业态于一体的三亚•亚特兰蒂斯，不仅被中国国家旅游局评为全国优选旅游项目，更先后获得多项行业殊荣，包括第十八届中国饭店金马奖之“亚洲最佳旅游度假目的地”、“亚洲最佳会展及奖励旅游目的地”、“奥西亚诺海底餐厅 - 亚洲最佳餐厅”、以及为业界所瞩目的“中国最佳雇主奖”；亚洲酒店星光奖之“中国十大最具魅力酒店”；由《城市旅游》颁发的“最佳地标酒店品牌大奖”；中国建筑行业工程质量最高荣誉“鲁班奖”和“三星级绿色建筑标识”证书等。Kerzner InternationalPeople are at the heart of everything we do. At Kerzner International, our vision is to create Amazing Experiences and Everlasting Memories for our guests at all our resorts. A leading global developer and operator of destination resorts, ultra luxury hotels and residences and innovative entertainment and gaming experiences, we operate four distinctive brands -Atlantis, One & Only, SIRO and rare finds.柯兹纳国际集团柯兹纳国际集团秉承以人为本的理念，我们的愿景是致力于为旗下所有度假区的客人创造非凡体验和永恒难忘的美好回忆。我们是全球领先的度假目的地开发商及运营商，拥有极致奢华的酒店及公寓、提供极具特色的娱乐方式及游乐体验，我们共运营四个特色鲜明的品牌：Atlantis, One & Only, SIRO 和 rare finds。Benefit福利待遇Social insurances and housing fund社保及公积金At least 10 days' paid annual leava per year每年享有至少10天的年假天数Great accommodation with staff shuttle bus免费提供良好的食宿条件及班车接送Employee rate for room booking and free tickets for Water Park/Lost Chamber per year员工订房优惠及免费水世界、水族馆门票A variety of staff activities and competition远超您想象且丰富多彩的奖励性员工活动及竞赛