• 包吃包住
• 管理规范
• 人性化管理
• 领导好
• 带薪年假
• 节日礼物
• 五险一金
• 岗位晋升
• 技能培训

Job Summary
职位简述
Create a working environment that supports our core values. Supervise operations of Reservation, with the aim to achieve consistent level of service. Optimize revenue by effectively following the set selling strategies through revenue management. Providing leadership and support to Reservation agents through motivation, coaching, mentoring, and support by following. “Performance Management and Quality Control Processes and Procedures”, with the overall aim of achieving key targets.
创建一个支持我们核心价值观的工作环境。监督预订运营，目的是达到一致的服务水平。通过收益管理有效地跟进设定的销售策略来优化收益。通过激励，教导，指导及遵循“绩效管理和质量控制流程和程序”，为预订员提供领导和支持，总体目标是实现关键目标。

Key Duties and Responsibilities
主要义务和职责
1.Understand departmental performanceobjectives (key performance indicators) and help monitor and regularly measureprogress towards these goals.
理解部门的绩效目标（关键绩效指标），帮助监督和定期衡量实现目标的进展。 
2.Supervise incoming calls and shiftstaffing, avoid or minimize missed calls, return missed calls promptly.
监督来电和各班次人员安排，避免或使未接来电最小化，漏接电话及时回电处理。
3.Assign and direct team members toensure that the team completes the daily job.
分配和指导团队成员工作，确保部门每日完成班次内工作。
4.Deal with no-shows and latecancellations through surveys and records, and collect fees effectively.
通过调查和记录来处理预订未到和延迟取消，有效收取费用。
5.Update the routing in Operaaccording to the credit list issued by Finance.
根据财务发的信贷协议表更新Opera中的挂账设置。
6.Ensure that a comprehensive filingsystem is maintained in Reservation.
确保在预订部保持全面的存档系统。
7.Accept waiting list reservations andeffectively monitor reservation status based on priority.
接受等待名单预订，并根据优先级有效地监控预订状态。
8.Check all previous day reservationsfor accuracy and consistency and ensure all guest information and requirementsare properly entered into the system.
检查前一天的所有预订以确保准确性和一致性，同时确保所有客人信息和需求正确输入系统。
9.Communicate effectively with otherresort departments and partners to ensure a satisfactory guest experience andmaximize revenue.
与度假区其他部门及合作伙伴进行高效沟通，确保宾客有满意的体验且收益最大化。
10.Efficiently handle real-time guestcomplaints.
高效处理实时宾客投诉。
11.Supervises the team's daily work andprovides constructive, ongoing support and advice to enhance the guest serviceexperience and maximize resort revenue.
监管员工每日工作，提供建设性的，持续的支持和建议以提高宾客服务经验以及实现度假区收益最大化。
12.Monitor and test employees'knowledge level and business skills orally or in writing, and assist employeesto improve through continuous coaching.
通过口头或书面形式监测和测试员工的知识水平以及业务技能，通过持续性的辅导帮助员工提升。
13.Responsible for holding departmentbriefing to ensure that the team is informed of resort activities andoperations.
负责召开交班会，确保团队了解度假区活动和运作动态。
14.Responsible for scheduling,attendance record, timely communication with superiors in case of employeeleave and absence, and adjust the staff on duty to ensure that the operation isnot affected.
负责排班、考勤工作记录，遇员工请假缺勤等情况及时与上级进行沟通并调整在岗人手，确保运营不受影响。
15.Maintain the inventory ofconsumables required by the department.
维护部门所需耗材的库存。
16.Complete other tasks assigned bysuperior.
完成上级领导交代的其他工作任务。

About Atlantis SanyaAtlantis Sanya is China’s premiere ocean-themed integrated entertainment resort located on Haitang Bay, on Hainan Island, on the shores of the South China Sea. Designed as a modern interpretation of the mythical city of Atlantis, the 540,000m² resort features a cutting-edge design, towering over Sanya as the icon of the South China Sea, with 1314 guest rooms and suites, including five extraordinary Underwater Suites, a globally recognized feature of the Atlantis experience. The underwater journey at Atlantis Sanya starts at The Lost Chambers Aquarium with 30 different habitats, 280 species and over 85,000 marine animals and continues into The Ambassador Lagoon—an incredible open-air marine habitat with unparalleled views into the underwater world of Atlantis. The resort also has a 1800-seater theatre at Dolphin Cay, and Sea Lion Pointe, state-of-the-art marine protection and conservation experiences. For thrill seekers, the gravity-defying waterslides at Aquaventure Waterpark provide year-run fun and bucket-list experiences for the entire family. As the gastronomy destination in Hainan, the resort is home to 21 world-class restaurants, cafes and lounges, including Bread Street Kitchen and Bar by world-renowned chef Gordon Ramsay and Ossiano Underwater Restaurant and Bar. Atlantis Sanya also provides families a playful and edutaining experience at MINIVERSITY and a world of rest and relaxation at the first AHAVA Spa in the Asia-Pacific region. The RMB11 billion ocean-inspired development is owned by Fosun International and managed by Kerzner International.三亚·亚特兰蒂斯简介由复星投资逾百亿元兴建、柯兹纳国际管理的三亚•亚特兰蒂斯，是一座海洋主题的度假胜地。项目位于海南省三亚市海棠湾，占地54万平方米，坐拥1314间全海景房及水底套房、21家寰球美食、20万平方米的亚特兰蒂斯水世界、海水总量达17500吨的失落的空间水族馆，又有可同时容纳1800位观众欣赏表演的C秀剧场、以及设施专业的海洋哺乳动物医院和海狮乐园。汇集酒店、水世界、水族馆、国际会展、餐饮、娱乐、购物、演艺八大业态于一体的三亚•亚特兰蒂斯，不仅被中国国家旅游局评为全国优选旅游项目，更先后获得多项行业殊荣，包括第十八届中国饭店金马奖之“亚洲最佳旅游度假目的地”、“亚洲最佳会展及奖励旅游目的地”、“奥西亚诺海底餐厅 - 亚洲最佳餐厅”、以及为业界所瞩目的“中国最佳雇主奖”；亚洲酒店星光奖之“中国十大最具魅力酒店”；由《城市旅游》颁发的“最佳地标酒店品牌大奖”；中国建筑行业工程质量最高荣誉“鲁班奖”和“三星级绿色建筑标识”证书等。Kerzner InternationalPeople are at the heart of everything we do. At Kerzner International, our vision is to create Amazing Experiences and Everlasting Memories for our guests at all our resorts. A leading global developer and operator of destination resorts, ultra luxury hotels and residences and innovative entertainment and gaming experiences, we operate four distinctive brands -Atlantis, One & Only, SIRO and rare finds.柯兹纳国际集团柯兹纳国际集团秉承以人为本的理念，我们的愿景是致力于为旗下所有度假区的客人创造非凡体验和永恒难忘的美好回忆。我们是全球领先的度假目的地开发商及运营商，拥有极致奢华的酒店及公寓、提供极具特色的娱乐方式及游乐体验，我们共运营四个特色鲜明的品牌：Atlantis, One & Only, SIRO 和 rare finds。Benefit福利待遇Social insurances and housing fund社保及公积金At least 10 days' paid annual leava per year每年享有至少10天的年假天数Great accommodation with staff shuttle bus免费提供良好的食宿条件及班车接送Employee rate for room booking and free tickets for Water Park/Lost Chamber per year员工订房优惠及免费水世界、水族馆门票A variety of staff activities and competition远超您想象且丰富多彩的奖励性员工活动及竞赛