Key Duties and Responsibilities
主要义务和职责
§ Ensureguests are welcomed by staff, seated and attended to warmly and courteously atall time and address guest issues during service according to company procedure.
确保客人受到员工的及时欢迎,一直热情周到,并根据公司政策及标准解决客户问题;
§ Maintain acomplete understanding of all policies, procedures, standards, specifications,guidelines and training programmes.
确保对所有政策,程序,标准,规格,准则和培训计划时刻有着全面深刻地了解;
§ Ensurecompany objectives are achieved in regard to sales, service, quality,appearance and sanitation of the establishment through the training ofemployee’s whist maintaining a positive and productive working environment.
通过培训员工的维持积极和富有成效的工作环境来确保企业的销售,服务,质量,外观和卫生设施的目标;
§ Overseeemployment performance appraisals are followed and completed on a timely basis.
监督员工绩效考核按时跟进和完成;
§ Maintain acomprehensive knowledge of the menu and an understanding of the wine list upselling to guests when appropriate.
保持对餐厅菜单的全面了解,并懂得运用正确的葡萄酒知识,以便在适当时向客人积极销售产品;
§ Proactivelycommunicate with the kitchen regarding menu changes, availabilities andspecials.
随时主动与厨房团队交流沟通菜单的更改、菜品的可用性及每日特荐菜品等信息;
§ Ensure thatstaffing requirements are addressed and applicants selected according tocompany procedures.
确保餐厅人员配备要求得到解决,候选人录取根据公司有关程序和要求进行筛选和录用;
§ Ensureadherence to cash handling and reconciliation procedures in accordance withcompany policy.
确保现金处理和对账程序严格遵守公司规定并按照政策执行;
§ Identifybusiness opportunities which provide greatest return on investment aligned withcompany strategy.
寻找符合公司战略的最大投资回报商业潜在机会;
§ Managerelevant reporting and analysis of the outlet to ensure cost effective goalsare being met and surpassed.
管理餐厅的相关报告和分析,以确保成本效益目标的达成并努力超越;
§ Maintainresponsibility for leading, inspiring and motivating the restaurant team toachieve workforce stability, productivity and loyalty.
保持对领导、鼓励和激励餐厅团队的责任,保证员工工作的稳定性、效率以及忠诚度;
§ Works as ateam, liaises and coordinates with team, peers and other senior managers of alldivisions.
以良好的团队意识与团队成员及别部门管理层进行有效协调沟通;
§ Executes anyother work or responsibility within his scope of duty given by the superior.
协助上级执行完成相应职责工作。
Skills, Experience & Educational Requirements
技能、经验和教育要求
§ Technical secondary school or above
中专及以上学历
§ 5 years working experience in Food and beverage Department and at least 3 years working experience in restaurant management
5年以上餐饮工作经验和3年以上餐厅管理工作经验
§ Basic operation of computer office software
计算机办公软件的基本操作
§ Excellent knowledge of restaurant operation
具备优秀的餐厅运营知识
§ Excellent communication skills in Mandarin and English
具备优秀的普通话和英语表达能力
§ Solvesissues with others with minimum disruptions: reduces incidences andinterpersonal issues
以最小程度的冲突来解决问题:减少意外和人际关系冲突发生。
§ Recognizesbarriers within teams quickly and is able to remove them
快速识别团队中的困难障碍,并能够解决困难
§ Understandsthat different customer needs: Internal customers, superiors, peers,subordinates and external customers
了解不同客户的需求内部客户,上级,同事,下属和外部客户
§ Takes peopleto new levels reveals untapped talent, draws talent out
引领团队成员达到新水平,发挥潜能。
About Atlantis SanyaAtlantis Sanya is China’s premiere ocean-themed integrated entertainment resort located on Haitang Bay, on Hainan Island, on the shores of the South China Sea. Designed as a modern interpretation of the mythical city of Atlantis, the 540,000m² resort features a cutting-edge design, towering over Sanya as the icon of the South China Sea, with 1314 guest rooms and suites, including five extraordinary Underwater Suites, a globally recognized feature of the Atlantis experience. The underwater journey at Atlantis Sanya starts at The Lost Chambers Aquarium with 30 different habitats, 280 species and over 85,000 marine animals and continues into The Ambassador Lagoon—an incredible open-air marine habitat with unparalleled views into the underwater world of Atlantis. The resort also has a 1800-seater theatre at Dolphin Cay, and Sea Lion Pointe, state-of-the-art marine protection and conservation experiences. For thrill seekers, the gravity-defying waterslides at Aquaventure Waterpark provide year-run fun and bucket-list experiences for the entire family. As the gastronomy destination in Hainan, the resort is home to 21 world-class restaurants, cafes and lounges, including Bread Street Kitchen and Bar by world-renowned chef Gordon Ramsay and Ossiano Underwater Restaurant and Bar. Atlantis Sanya also provides families a playful and edutaining experience at MINIVERSITY and a world of rest and relaxation at the first AHAVA Spa in the Asia-Pacific region. The RMB11 billion ocean-inspired development is owned by Fosun International and managed by Kerzner International.三亚·亚特兰蒂斯简介由复星投资逾百亿元兴建、柯兹纳国际管理的三亚•亚特兰蒂斯,是一座海洋主题的度假胜地。项目位于海南省三亚市海棠湾,占地54万平方米,坐拥1314间全海景房及水底套房、21家寰球美食、20万平方米的亚特兰蒂斯水世界、海水总量达17500吨的失落的空间水族馆,又有可同时容纳1800位观众欣赏表演的C秀剧场、以及设施专业的海洋哺乳动物医院和海狮乐园。汇集酒店、水世界、水族馆、国际会展、餐饮、娱乐、购物、演艺八大业态于一体的三亚•亚特兰蒂斯,不仅被中国国家旅游局评为全国优选旅游项目,更先后获得多项行业殊荣,包括第十八届中国饭店金马奖之“亚洲最佳旅游度假目的地”、“亚洲最佳会展及奖励旅游目的地”、“奥西亚诺海底餐厅 - 亚洲最佳餐厅”、以及为业界所瞩目的“中国最佳雇主奖”;亚洲酒店星光奖之“中国十大最具魅力酒店”;由《城市旅游》颁发的“最佳地标酒店品牌大奖”;中国建筑行业工程质量最高荣誉“鲁班奖”和“三星级绿色建筑标识”证书等。Kerzner InternationalPeople are at the heart of everything we do. At Kerzner International, our vision is to create Amazing Experiences and Everlasting Memories for our guests at all our resorts. A leading global developer and operator of destination resorts, ultra luxury hotels and residences and innovative entertainment and gaming experiences, we operate four distinctive brands -Atlantis, One & Only, SIRO and rare finds.柯兹纳国际集团柯兹纳国际集团秉承以人为本的理念,我们的愿景是致力于为旗下所有度假区的客人创造非凡体验和永恒难忘的美好回忆。我们是全球领先的度假目的地开发商及运营商,拥有极致奢华的酒店及公寓、提供极具特色的娱乐方式及游乐体验,我们共运营四个特色鲜明的品牌:Atlantis, One & Only, SIRO 和 rare finds。Benefit福利待遇Social insurances and housing fund社保及公积金At least 10 days' paid annual leava per year每年享有至少10天的年假天数Great accommodation with staff shuttle bus免费提供良好的食宿条件及班车接送Employee rate for room booking and free tickets for Water Park/Lost Chamber per year员工订房优惠及免费水世界、水族馆门票A variety of staff activities and competition远超您想象且丰富多彩的奖励性员工活动及竞赛