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岗位职责 Key Responsibilities
1. 协同运营管理团队统筹现场服务工作，规范服务标准，为游客打造高品质、沉浸式的园区游玩体验。
Coordinate with the operation management team to oversee on-site services, standardize service procedures, and deliver high-quality and immersive guest experiences.2. 负责管理团队的招聘、培训与激励工作，搭建专业稳定、执行力强的服务管理梯队。
Responsible for the recruitment, training and motivation of the management team, and build a professional, stable and efficient service management team.3. 统筹处理游客投诉、单据核销等工作，对接并落地各类贵宾专属服务及特殊需求。
Overall handle guest complaints and order voids, and accurately respond to and fulfill VIP exclusive services and special requests.4. 敏锐洞察游客服务需求，持续优化服务细节与服务流程，不断提升游客满意度与体验感。
5. 联动各部门开展高效协同工作，打通运营衔接壁垒，保障园区整体运营流畅、有序、稳定。
Proactively identify guest service demands, continuously optimize service details and procedures, and improve overall guest satisfaction.5. 联动各部门开展高效协同工作，打通运营衔接壁垒，保障园区整体运营流畅、有序、稳定。
Collaborate efficiently with all departments to eliminate operational barriers and ensure smooth, orderly and stable park daily operations.
Collaborate efficiently with all departments to eliminate operational barriers and ensure smooth, orderly and stable park daily operations.
岗位要求 Job Requirements
1. 具备水乐园、文旅景区现场管理经验，拥有酒店值班经理从业经验者优先考虑。Experience in on-site management of waterpark or scenic spots; hotel duty manager experience is highly preferred.
2. 具备丰富的一线客诉处理经验，能够快速、妥善处置各类现场纠纷及突发应急事件
Proven rich experience in customer complaint handling, capable of properly resolving on-site disputes and emergencies efficiently.3. 熟悉团队搭建、人员培训与现场管控，具备扎实的团队管理及人员赋能能力。
Familiar with team building, staff training and on-site control, with solid team management and employee empowerment capabilities.4. 熟知文旅园区运营流程与安全管理规范，具备优秀的现场统筹把控能力。
Familiar with scenic park operating procedures and safety management standards with excellent on-site overall control capabilities.5. 具备优秀的跨部门沟通协调能力与高效执行力，可稳步推进各项运营及服务工作落地。
Excellent cross-departmental communication and coordination skills with strong execution ability to ensure the implementation of all operational and service work.
语言能力：英语-良好计算机能力：良好
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酒店业--国际高端酒店/5星级
2000人以上
国内上市公司
About Atlantis SanyaAtlantis Sanya is China’s premiere ocean-themed integrated entertainment resort located on Haitang Bay, on Hainan Island, on the shores of the South China Sea. Designed as a modern interpretation of the mythical city of Atlantis, the 540,000m² resort features a cutting-edge design, towering over Sanya as the icon of the South China Sea, with 1314 guest rooms and suites, including five extraordinary Underwater Suites, a globally recognized feature of the Atlantis experience. The underwater journey at Atlantis Sanya starts at The Lost Chambers Aquarium with 30 different habitats, 280 species and over 85,000 marine animals and continues into The Ambassador Lagoon—an incredible open-air marine habitat with unparalleled views into the underwater world of Atlantis. The resort also has a 1800-seater theatre at Dolphin Cay, and Sea Lion Pointe, state-of-the-art marine protection and conservation experiences. For thrill seekers, the gravity-defying waterslides at Aquaventure Waterpark provide year-run fun and bucket-list experiences for the entire family. As the gastronomy destination in Hainan, the resort is home to 21 world-class restaurants, cafes and lounges, including Bread Street Kitchen and Bar by world-renowned chef Gordon Ramsay and Ossiano Underwater Restaurant and Bar. Atlantis Sanya also provides families a playful and edutaining experience at MINIVERSITY and a world of rest and relaxation at the first AHAVA Spa in the Asia-Pacific region. The RMB11 billion ocean-inspired development is owned by Fosun International and managed by Kerzner International.三亚·亚特兰蒂斯简介由复星投资逾百亿元兴建、柯兹纳国际管理的三亚•亚特兰蒂斯，是一座海洋主题的度假胜地。项目位于海南省三亚市海棠湾，占地54万平方米，坐拥1314间全海景房及水底套房、21家寰球美食、20万平方米的亚特兰蒂斯水世界、海水总量达17500吨的失落的空间水族馆，又有可同时容纳1800位观众欣赏表演的C秀剧场、以及设施专业的海洋哺乳动物医院和海狮乐园。汇集酒店、水世界、水族馆、国际会展、餐饮、娱乐、购物、演艺八大业态于一体的三亚•亚特兰蒂斯，不仅被中国国家旅游局评为全国优选旅游项目，更先后获得多项行业殊荣，包括第十八届中国饭店金马奖之“亚洲最佳旅游度假目的地”、“亚洲最佳会展及奖励旅游目的地”、“奥西亚诺海底餐厅 - 亚洲最佳餐厅”、以及为业界所瞩目的“中国最佳雇主奖”；亚洲酒店星光奖之“中国十大最具魅力酒店”；由《城市旅游》颁发的“最佳地标酒店品牌大奖”；中国建筑行业工程质量最高荣誉“鲁班奖”和“三星级绿色建筑标识”证书等。Kerzner InternationalPeople are at the heart of everything we do. At Kerzner International, our vision is to create Amazing Experiences and Everlasting Memories for our guests at all our resorts. A leading global developer and operator of destination resorts, ultra luxury hotels and residences and innovative entertainment and gaming experiences, we operate four distinctive brands -Atlantis, One & Only, SIRO and rare finds.柯兹纳国际集团柯兹纳国际集团秉承以人为本的理念，我们的愿景是致力于为旗下所有度假区的客人创造非凡体验和永恒难忘的美好回忆。我们是全球领先的度假目的地开发商及运营商，拥有极致奢华的酒店及公寓、提供极具特色的娱乐方式及游乐体验，我们共运营四个特色鲜明的品牌：Atlantis, One & Only, SIRO 和 rare finds。Benefit福利待遇Social insurances and housing fund社保及公积金At least 10 days' paid annual leava per year每年享有至少10天的年假天数Great accommodation with staff shuttle bus免费提供良好的食宿条件及班车接送Employee rate for room booking and free tickets for Water Park/Lost Chamber per year员工订房优惠及免费水世界、水族馆门票A variety of staff activities and competition远超您想象且丰富多彩的奖励性员工活动及竞赛
