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Job Summary
职位简述
To oversee the reception desk and bell services, monitor that all guests' arrival, departure and in-house follow resort standards enhance guest's satisfaction.
按照度假村的标准监督前台接待和行李服务，确保客人入住和离店能够获得符合度假村标准的服务，提高客人满意度。
Key Duties and Responsibilities
主要义务和职责
Ensure the reception and bell team work with a sales focused attitude and are aware of sales opportunities within the resort
which will assist with the maximization of revenue.确保前台接待用专注的态度接待客人，并了解酒店内的所有增销机会，这将有助于实现收入最大化。
Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members.
确保团队成员以高效、热情、专业的方式和客人沟通和提高协助。
Carry out briefings and on the job training and review with focus on guest satisfaction.
进行例会和岗位培训，审查的关注客人满意度。
Oversee day to day operations ensuring resort standards are adhered to and maintained by all team members.
监督日常运营，确保所有团队成员遵守和维护度假村标准。
Adhere to resort credit policies to ensure all expected revenues are secured.
坚持酒店信贷政策，确保实现所有预期收益。
Ensure all team members are aware of all room revenue targets and are kept informed of performance results.
确保所有团队成员都知道所有的客房收入目标，并保持对业绩结果的了解。
Ensure all non-guaranteed reservations are released at the appointed time.
确保所有非担保预订在指定时间内被取消。
Ensure a consistently high standard of presentation is maintained for both the department and the team members.
确保部门成员维持一致的高标准。
Ensure that all room allocation is done in timely manner.
确保所有房间的分配都及时完成。
Review VIP arrival& Special events.
查阅贵宾抵达和特殊度假村活动。
Liaise with housekeeping department for the daily arrival and departure preparation.
与客房部保持沟通，为日常的到店和离店准备。
Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction.
积极回顾的意见和反馈，团队成员沟通，并实施措施以提高客人的满意度。
Maintain and oversee accuracy of guest profiles and remarks.
维护和监督客人资料的准确性。
Spot check passport scans to ensure accuracy as per Sanya Authorities requirements for transfers.
根据三亚有关部门的要求，现场检查护照的扫描，以确保其准确性。
Ensure all daily system closing procedures and reports are being completed as per resort standards.
确保所有的日常系统关闭程序和报告都按酒店标准完成。
Review the measurements related to customer satisfaction.
检查客户满意度相关的数据。
Handle guest complaint.
处理客人投诉。
国际联号工作经历：优先语言能力：英语-良好计算机能力：良好
位求职者投递了该职位，你的简历匹配度为
你的综合竞争力排名为第
名
海南省三亚市海棠湾海棠北路 
酒店业--国际高端酒店/5星级
2000人以上
国内上市公司
About Atlantis SanyaAtlantis Sanya is China’s premiere ocean-themed integrated entertainment resort located on Haitang Bay, on Hainan Island, on the shores of the South China Sea. Designed as a modern interpretation of the mythical city of Atlantis, the 540,000m² resort features a cutting-edge design, towering over Sanya as the icon of the South China Sea, with 1314 guest rooms and suites, including five extraordinary Underwater Suites, a globally recognized feature of the Atlantis experience. The underwater journey at Atlantis Sanya starts at The Lost Chambers Aquarium with 30 different habitats, 280 species and over 85,000 marine animals and continues into The Ambassador Lagoon—an incredible open-air marine habitat with unparalleled views into the underwater world of Atlantis. The resort also has a 1800-seater theatre at Dolphin Cay, and Sea Lion Pointe, state-of-the-art marine protection and conservation experiences. For thrill seekers, the gravity-defying waterslides at Aquaventure Waterpark provide year-run fun and bucket-list experiences for the entire family. As the gastronomy destination in Hainan, the resort is home to 21 world-class restaurants, cafes and lounges, including Bread Street Kitchen and Bar by world-renowned chef Gordon Ramsay and Ossiano Underwater Restaurant and Bar. Atlantis Sanya also provides families a playful and edutaining experience at MINIVERSITY and a world of rest and relaxation at the first AHAVA Spa in the Asia-Pacific region. The RMB11 billion ocean-inspired development is owned by Fosun International and managed by Kerzner International.三亚·亚特兰蒂斯简介由复星投资逾百亿元兴建、柯兹纳国际管理的三亚•亚特兰蒂斯，是一座海洋主题的度假胜地。项目位于海南省三亚市海棠湾，占地54万平方米，坐拥1314间全海景房及水底套房、21家寰球美食、20万平方米的亚特兰蒂斯水世界、海水总量达17500吨的失落的空间水族馆，又有可同时容纳1800位观众欣赏表演的C秀剧场、以及设施专业的海洋哺乳动物医院和海狮乐园。汇集酒店、水世界、水族馆、国际会展、餐饮、娱乐、购物、演艺八大业态于一体的三亚•亚特兰蒂斯，不仅被中国国家旅游局评为全国优选旅游项目，更先后获得多项行业殊荣，包括第十八届中国饭店金马奖之“亚洲最佳旅游度假目的地”、“亚洲最佳会展及奖励旅游目的地”、“奥西亚诺海底餐厅 - 亚洲最佳餐厅”、以及为业界所瞩目的“中国最佳雇主奖”；亚洲酒店星光奖之“中国十大最具魅力酒店”；由《城市旅游》颁发的“最佳地标酒店品牌大奖”；中国建筑行业工程质量最高荣誉“鲁班奖”和“三星级绿色建筑标识”证书等。Kerzner InternationalPeople are at the heart of everything we do. At Kerzner International, our vision is to create Amazing Experiences and Everlasting Memories for our guests at all our resorts. A leading global developer and operator of destination resorts, ultra luxury hotels and residences and innovative entertainment and gaming experiences, we operate four distinctive brands -Atlantis, One & Only, SIRO and rare finds.柯兹纳国际集团柯兹纳国际集团秉承以人为本的理念，我们的愿景是致力于为旗下所有度假区的客人创造非凡体验和永恒难忘的美好回忆。我们是全球领先的度假目的地开发商及运营商，拥有极致奢华的酒店及公寓、提供极具特色的娱乐方式及游乐体验，我们共运营四个特色鲜明的品牌：Atlantis, One & Only, SIRO 和 rare finds。Benefit福利待遇Social insurances and housing fund社保及公积金At least 10 days' paid annual leava per year每年享有至少10天的年假天数Great accommodation with staff shuttle bus免费提供良好的食宿条件及班车接送Employee rate for room booking and free tickets for Water Park/Lost Chamber per year员工订房优惠及免费水世界、水族馆门票A variety of staff activities and competition远超您想象且丰富多彩的奖励性员工活动及竞赛
