Training Manager培训经理
1万-1.5万
停止招聘
发布于 2021-01-19
Training Manager培训经理
1万-1.5万
厦门 | 3年以上 | 本科 | 招1人
停止招聘
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职位描述

  • Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Plan for the General Manager and Executive Committee for review

  • 分析酒店整体的和各部门的培训需求,针对需求制定策略,用培训计划书的形式呈交给总经理和行政委员会审阅。

  • Familiarize yourself with the IHG HR and Training Standards, localizing where necessary

  • 使自己了解洲际酒店集团人力资源和培训的规范,必要之处进行本地化处理。

  • Ensure effective training programs are in place for the following:

  • 确保在以下方面有效的执行培训计划:

  • New Employee Orientation

  • 新员工入职

  • Train the Trainer

  • 培训培训师

  • Customer Service Training

  • 宾客服务培训

  • Technical job specific training (through certification of departmental standards and procedures)

  • 技术性职位的专门培训(部门规范程序证书)

  • Supervisory Skills Training

  • 监督管理技能培训

  • Management Development

  • 管理层发展

  • Fire, Life and Safety Training

  • 消防和生命安全培训

  • Selling Skills  

  • 销售技巧

  • Employee retraining

  • 员工再培训

  • Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved

  • 监督每个部门培训业务计划的进展,确保实现培训目标。

  • Maintains all hotel training records

  • 保存酒店全部的培训记录。

  • Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development

  • 建立培训图书馆,配备书籍,录像,记录和视听资料来协助培训师的培训计划以及员工的个人发展。

  • Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective

  • 与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划,确保培训课程方案的制定,以及培训的有效性。

  • Attend departmental training session and critique performance

  • 参加部门的培训课程,评估表现。

  • Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, Heartbeat, achievement of budget, etc

  • 利用洲际酒店集团的基本测量标准监测培训计划的成果,并进行相应的修改。如员工融入调查及意向调查,宾客心语报告,预算完成情况等。

  • Assist Department Trainers in preparing and conducting departmental training and assess accordingly

  • 协助部门培训师准备和进行部门培训并进行评估。

  • Prepare and monitor training programs for:

  • 制定和监督为以下人员提供的培训项目:

  • Management Trainees

  • 管理培训生

  • Hotel Employee

  • 酒店正式员工

  • Hotel School Trainees, etc

  • 酒店学校实习生等

  • Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training

  • 与能够协助提供高级或专业培训的专业人士取得联系。

  • Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs

  • 确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。

     

  • Produce monthly training reports for your Manager and the General Manager including:

  • 为上级经理和总经理编制以下月度培训报告:

  • Internal Training Programs conducted:

  • 完成的内部培训项目:

  • Topic

  • 培训主题

  • Who attended

  • 参加人

  • Number of people attended

  • 参加人数

  • Duration of training

  • 培训时间

  • Who trained

  • 培训师

  • Cost of delivery (including labor costs)

  • 培训成本(包括人工成本)

  • Anticipated return on investment and/or training goal

  • 预计的收益和培训目标

  • External training programs attended:

  • 参加的外部培训项目:

  • Who attended

  • 参加人

  • Number of people attended

  • 参加人数

  • Duration of training

  • 培训时间

  • Who trained

  • 培训师

  • Cost of delivery (including labor costs)

  • 培训成本(包括人工成本)

  • Anticipated return on investment and/or training goal

  • 预计的收获和培训目标

  • Liaise with other IHG Training Managers to share experiences and resources

  • 与洲际酒店集团的培训经理们保持联系,交流经验,交换资源。

  • Liaise with educational institutions conducting hospitality and training courses

  • 同从事旅游服务和培训课程的教育机构保持联系。

  • Maintain current information and records of suppliers of training resources and materials

  • 更新培训资源和资料供应商的信息和记录。

  • Delivers briefings of all internal programmes to executive management and department heads

  • 为行政管理层和部门领导提供所有内部培训计划的介绍。

  • Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager

  • 按照地区人力资源总监和总经理的指示为本地区的工作效力。

  • Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines

  • 为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。

  • Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

  • 向员工提供工作指导、咨询,必要时对其进行批评处分,并提供建设性反馈意见以便提高工作绩效

  • Regularly communicates with staff and maintains good relations

  • 定期与员工交流思想,保持良好的员工关系。

  • Works with Superior  in the preparation and management of the Department’s budget

  • 和上级领导一起编制和管理部门预算



其他要求
国际联号工作经历:优先
语言能力:英语-熟练
计算机能力:熟练
年龄要求:25-40岁
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公司地址
厦门市思明区领事馆路19号厦门宸洲海景洲际酒店
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
厦门海景洲际酒店作为国际奢华酒店,坐落于厦门新兴国际金融中心,靠近风景优美的环岛路海岸线,步行可达厦门国际会议中心、JFC品尚中心及海滩,距离高崎国际机场、厦门火车站仅20分钟车程,交通便捷,拥有得天独厚的地理优势。酒店绝大多数的客房、洲际行政俱乐部及户外恒温无边际泳池、池畔酒吧均拥揽绝美海景,令宾客可尽情体验海天一色的美妙时刻。无立柱可分割的豪华宴会厅配备先进视听设备及72㎡LED屏,两间特色餐厅、大堂酒廊等为宾客带来难忘的“洲际行家会议”体验。厦门海景洲际酒店以卓越的品质,为高端商务及家庭休闲客人、会议及会奖团队、婚宴宴会宾客提供专业热情的服务,令宾客尊享“洲际人生”的同时,体会“知行厦门”的惬意。
厦门市思明区领事馆路19号厦门宸洲海景洲际酒店
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