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Directs the work assignment of staffs and non-supervisory personnel
指导员工完成布置下来的工作任务。
Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
监控员工以确保所有客人和住店客人能接收到及时、礼貌的服务。
Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
监控客房职员以确保客房的正常运作,特别是优悦会的客人,了解并相互告知使重要客人受到特殊的关注。
Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
通知其它部门关于客房部运作的相关事项,特别是前厅部,确保房态的准确性,另外也有要确保与工程部、洗衣房的沟通交流。
Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms
主管对日常事务的检查,包括检查公共区域和其他所有客房区域。
Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
检查客区和公区是否正常运作,以确保所有的家具、设备、装置保持清洁及得到及时的维修。
Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
在上级的指导监督下评估所有员工的仪容仪表、纪律及工作效率,并在必要的时候及时纠正错误。
Follows up on progress of agenda items covered in regular meetings
根据例会所涉及的方面跟进工作。
Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests
确保客房员工熟悉房内设施设备,以便更好地为客人提供服务。
Maintains a steady flow of communication to the PAM on all matters affecting the Housekeeping Department
就客房部的相关事项与公共区域经理保持稳定地沟通与交流。
Supervises outside contractors to ensure contractual compliance
监督外部合约人以确保合同的一致性。
Ensures that consumption of guest supplies is under control
确保客用品的消费量在控制范围内。
Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
帮助监控和控制客房程序以便保障员工的健康和安全,比如失物招领服务、钥匙的控制服务、安全紧急情况的处理程序。Ensures that regular preventive maintenance is carried out and reduce downtime with proper coordination with the maintenance department
与维修部合作,进行定期的预防性维修工作并减少机器的故障停机时间 。
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