岗位职责
1. 熟知当天订餐情况,注意记录宾客的特别活动(如生日庆祝会)。
2. 维护良好的客户关系和提高个人的修养。
3. 掌握和运用礼貌语言,负责接听电话,宾客电话订餐应问清楚基本信息。
4.监督员工按照规范标准对客服务,借助餐厅经理对员工进行部门培训。
5.处理宾客的投诉,不断改善服务质量。
岗位要求
1.1年以上同岗位工作经验。
2.有熟练的服务技能技巧和一定的应变能力,能妥善处理服务中出现的一般性问题。
3.良好的仪容仪表。
About Marriott InternationalMarriott International, Inc. (NASDAQ: MAR) is the world’s largest hotel company based in Bethesda, Maryland, USA, with more than 8,400 properties in 134 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts. The company's 31 leading brands.万豪国际集团简介万豪国际集团(纳斯达克股票代码:MAR)是全球最大的酒店企业,公司总部位于美国马里兰州贝塞斯达,在全球逾134多个国家拥有超过8,700家酒店,包括直接经营酒店、特许经营酒店和授权分时度假酒店。公司拥有31个领先的酒店品牌。 About Four Points by Sheraton Guiyang HuaxiFour Points by Sheraton Guiyang is nearby the Guiyang city center in the business center of Guiyang, Guizhou. one upscale international four star hotel, It is invested by Hengyang Real Estate Group Guizhou, and managed by Marriott International. Hotel has 272 guest rooms, There is beautifully decorated Chinese restaurant, All Day Dinning restaurant, Lobby bar, Executive lounge. It has a 900 square meters of grand ballroom and a number of multi-functional meeting rooms, full equipped recreational facilities . Unique geographical location, professional management, and intimate service, Four Points by Sheraton Guiyang will create a high-quality Marriott guests To the Journey experience.贵阳花溪福朋喜来登酒店简介 贵阳福朋喜来登酒店坐落于贵阳市小河转盘商业中心,由贵州恒阳置业集团投资,按国际五星级酒店标准打造的豪华酒店,由万豪国际集团全权管理。酒店拥有包括总统套房在内的各式高品质客房272间;设有装潢精美的中餐厅、西餐厅、大堂吧;并拥有一个900平米豪华宴会厅及多个多功能会议厅;以及完备的康乐设施。得天独厚的地理位置,成熟高端的专业管理,宾至如归的贴心服务,将打造出贵阳福朋喜来登酒店优质的万豪宾客体验。