MAJOR RESPONSIBILIES 职责概要:
To do whatever it takes to provide exceptional service for our customers(external and internal) and to strive for excellence to achieve customersatisfaction.
能为内部和外部客人提供优异的服务,以创造更加出色的客人满意度。
SPECIFIC DUTIES 工作任务:
1. Function as primary support to the Director ofHuman Resources including activities in planning, organizing and executingactivities leading to the training and development of qualified associates.
支持人力资源总监计划、安排和实施各种活动,以培训和发展优秀员工;
2. Oversee the day-to-day operations and functionsof the Learning & Development Department.
组织学习与发展部日常运作;
3. Prepare annual training plan according totraining need analysis of each department and the recommendation from theLeadership Team.
根据部门培训需求和管理层的要求准备年度培训计划;
4. Design, organize and facilitate trainingactivities and programs according to the training plan and monthly trainingschedule.
根据培训计划和月度培训日程,设计、安排和实施培训;
5. Ensure training facilities and logistics are wellprepared and provided.
保证培训器材和设施完好;
6. Develop and conduct effective orientation programsfor new-hired hotel managers and associates.
为新入职员工和经理设计并讲授入职培训;
7. Assess training effectiveness by carry out courseevaluation and regular meetings with Leadership Team.
通过对课程的评估及与管理层的定期会议,对培训效果进行评估;
8. Assist managers in sourcing, obtaining ordeveloping training courses, training aids and materials.
协助经理发掘、获得和设计培训课程及培训资料;
9. Ensure the number of training hours beingcompleted based on Marriott and hotel requirement and maintain an up-to datetraining records for all managers and associates.
根据万豪的标准,保证培训小时数的完成。确保经理和员工的培训记录及时更新;
10. Provide advice and assistance to managers andassociates on all matters pertaining to training.
为经理和员工培训提供建议和支持;
11. Source and organize training and developmentprogram for supervisory and management associates.
为主管和经理开发和安排培训课程;
12. Co-ordinate the implementation of CorporateManagement Training.
协调公司管理培训;
13. Prepare training assessment report and monthlytraining report.
准备培训评估报表和月度培训报表;
14. Work with DHR/AHRM on the hotel training programsand learning systems to support workforce planning and career development.
与人力资源总监或助理人力资源经理一同开展培训课程和培训体系,以支持人力计划和员工事业发展;
15. To organize Annual Associates Party and differenttypes of sports and recreation program for hotel associates to achieve totalassociates satisfaction.
组织年度员工晚会及其他运动娱乐活动,以实现员工整体满意;
16. Inspect all heart of the house areas to ensurethe compliance of the hotel’s standard requirement.
检查酒店后区以确保酒店标准的执行;
17. Perform all duties and responsibilities in atimely and efficient manner in accordance with established company policies andprocedures to achieve the overall objectives of this position.
及时高效完成本职工作和职责,根据公司政策和程序以实现本岗位的目标
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汕头国厦万豪酒店依海而建,坐落于汕头城央CBD珠港新城。这是汕头未来潜力无限的城市核心圈,也是三江汇集之处。身处新店,抬眼望去,一览汕头内海湾的绝美胜景。酒店从汕头本土文化中汲取灵感,将潮汕民俗特色融入装饰设计之中。迎宾大堂的巨型“四点金”艺术画,融合当地的嵌瓷工艺,展现传统民居的厝角头特色。漫步在27楼的高空艺术空间,于云端沉浸式感受日升日落的光影变换。315间现代客房及套房都融入了潮汕地区“四点金”的传统民宿样式,精美艺术画点缀氛围,象征着黄金满屋的美好寓意。全景落地窗充分利用自然采光,将波涛海韵之美带给宾客。酒店设有两间各具风格和特色的餐厅、一间大堂酒廊及一间烘焙屋,为宾客呈现丰富愉悦的美食体验。臻厨全日制餐厅(Shantou Kitchen) 供应融合国际风味美食和汕头当地美食的丰富自助餐和精致零点菜单;万豪酒店标志性的万豪中餐厅(ManHo)主理地道潮汕特色风味及新派粤菜美馔;烘培屋(HK Café),为宾客提供新鲜烘焙的蛋挞、菠萝包等港式特色美食。大堂酒廊(TheLounge)为宾客打造一处集多功能风格和用途于一体的活力社交之所。酒店拥有逾3,000平方米的多功能会议和活动空间,是举办各种规模的会议、展览和宴会的理想场所。坐拥辽阔海景的2,040平方米无柱式宴会厅及11间80平方米左右的多功能厅,满足不同风格和主题的商务活动、社交聚会等。所有室内场地均配备高品质视听系统,专业的宴会服务团队尽心为宾客打造精彩的会议和宴会体验。酒店设有24小时健身中心,配置齐全的高品质、多功能的力量和有氧运动器械,以及120平方米的室内恒温游泳池,视野宽广的落地玻璃窗可将汕头城市美景尽收眼底。水疗中心则配置了6间舒适静谧的包房。一系列丰富多元的休闲活力设施,让宾客在旅途中尽享身心平衡,悦心自在。