• 节日礼物
• 员工生日礼物
• 年度旅游
• 五险一金
• 意外险
• 12%公积金
• 法定三薪
• 高温补贴
• 月休8天
• 集团内部调动

This position is concerned with the strategic management of the Banquet Department, in line with prescribed Hilton Worldwide & Hilton policies and procedures.
宴会厅经理的职位是极具挑战性的工作, 应当遵守本酒店及希尔顿国际酒店既定的政策原则和运作程序。
 
1.      To maintain a high customer service focus by approaching your job with the customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。          
2.      To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
3.      To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
4.      To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
5.     To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
6.    Actively seeking verbal feedback from customers and team members and managers at each service period.
在服务期间积极收集客人及服务人员的反馈。
7.    Agreeing and implementing actions to make improvements to customer service.
就如何改进对客服务采取相应的措施。
8.    Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Catering Manager.
以积极的态度从客人的投诉和建议，并在协助宴销经理处理事件的过程中吸取经验。
9.    Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Food and Beverage Manager.
以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。
10.  Be Pro-Active towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask.
主动的对待客人，满足客人任何合理的要求，并且培训员工能够预见客人的要求。
11.   Having detailed knowledge of all departmental Standards.
熟悉部门服务标准。
12.  Being able to explain the standards to the team members and managers.
可以清楚的向其他员工解释服务标准。
13.  Assessing team member performance against Standards.
能够按照服务标准对其他员工的表现进行评估。
14.  Monitoring Standards through regular Standards Review checks.
通过反复检查，督导服务标准的实施工作。
15.  Developing action plans to address shortfalls in Standards and identifying shortfalls before they affect customer service.
针对工作中的不足制定计划，以避免影响对客服务质量。
16.  Implementing and following though improvements identified.
针对于工作中的不足采取必要的行动。
17.  Assist with preparing rosters and job schedules for team member to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc).
协助准备制定每位员工的排班表，及工作安排。（考虑内部活动，客人入住率，特殊活动及产品促销等）
18.  Assist with communication to Front Office and Groups & Tours about any functions that concern them.
协助前台与团队的进行沟通联络，关心客人。
19.  To describe, assign and delegate duties and authority for the operation of the Catering department at all times.      
分配，指派, 日常工作，授权宴会部门的营运活动。
20.  Planning ahead and ensuring adequate resources are available.
预先准备并确认各类物品的充足。
21.  To co-ordinate with Engineering and Housekeeping Departments to ensure maintenance and cleanliness. Ensure follow-up procedures are maintained.
与客房部及工程部门通力合作，保证部门设备的完好与清洁。
22.  Maintaining in-depth technical knowledge and skills required for the job.
保持岗位所需的知识的更新。
23.  To establish good communication with the Kitchen team.
与厨房的员工建立良好的沟通。
24.  To provide and communicate clear direction to the team.
为团队提供正确的信息渠道。
25.  Maintain event and function histories to assist with returning events.
保留活动记录。
26.  To attend & participate in regular F&B, operational & roster meetings.
参加餐饮部例会。
27.  Understanding the aims of the hotel and the department’s role in achieving it.
理解酒店的目标，清楚部门在完成目标过程中所扮演的角色。
28.  Communicating aims to the team during trainings & communication meetings.
培训及部门会议时要有明确的目标。
29.  Getting members of the team to work co-operatively with others.
促使团队中的成员竭诚合作。

天津康莱德酒店坐落于南开水上片区，总建筑面积达8.4万平方米，坐拥大型商务综合体鲁能城内，毗邻水上公园与天塔湖畔，同时临近天津金融中心及商业中心，步行即可到达天津市政府，并可轻松到达梅江会展中心。距离天津滨海国际机场22公里，天津火车站8.5公里。 作为希尔顿集团奢华品牌首次进入天津市场，我们精心设计并拥有375间古朴典雅的客房及套房，同时包括50间酒店式公寓，满足不同客户需求。位于酒店3楼的宴会场地总面积达2,665平方米，其中包括1,068平米大宴会厅，可容纳700人同时用餐，1间多功能厅560平方米，可容纳400人同时用餐，6间大小不同会议室，同时配备先进的宴会会议设施，是承接各类宴会、婚宴及会议的理想之所。 天津康莱德酒店同时拥有完善的餐饮设施，其中包括中餐厅可容纳散客餐位178个，全日制餐厅160个，特色餐厅52个，大堂吧86个，行政酒廊56个。设计现代的室内恒温游泳池及健身中心，将为您提供完美的入住体验。