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This position is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.
该职位将负责确保客房预定过程及纪录的准确性。通过积极主动的销售及促销手段,实现客房销售收益的最大化。
1. To maximize room sales and revenue for the hotel. Up-selling belongs to highest priorities.
实现客房销售和收益的最大化,其中以客房促销最为重要。
2. To perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
完成当班文秘工作,具体包括准备往来文件,文件的归档,发送传真,电子邮件等。
3. To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
一直保持积极的销售态度,不错失酒店范围内的任何销售机会。
4. To ensure a high level of product knowledge of the hotel and the local area.
对本酒店及地区的产品知识具备高度的认识
5. To develop and maintain a high level of communication with major sources of business and advice the Revenue Manager of feedback where necessary.
发展并保持对主要业务来源的高水平沟通,并在必要的时候反馈给收益管理经理
6. To advise the Revenue Manager of any changes or trends relating to business.
将与业务有关的任何趋势变化及时告知收益管理经理。
7. To ensure all refused business is recorded with reasons for refusal.
确保所有的被拒业务根据原因加以归档。
8. To ensure that all correspondence has been filed accordingly, with correct and updated information.
确保所有往来文件被及时归档,其信息准确无误。
9. To adhere to all company credit policies to ensure that all revenue expected will be received.
遵守公司的信用制度并确保所有预期收益能被及时收取。
10. To adhere to pre-set availability and rate controls.
遵守预先设定的客房供应及房价控制。
11. To maintain and update guest history and marketing database as laid down in the reservations procedures.
根据预定部相关流程,维护及更新客户资料和营销数据库。
12. To ensure a high level of customer service is consistently maintained.
持续性地确保高水准的对客服务标准。
13. To ensure all the reservation input in system are accurate with sufficient back up for reviewing
确保与预定相关的所有信息输入准确无误,并保证有足够的备份以做检查。
14. To maintain the working areas clean and tidy at all times.
保持办公区域干净整洁。
15. To comply with all company policies relating to reservations.
遵守所有公司关于预定部的规定。
16. To comply with all systems and procedures, as laid down by the Revenue Manager.
遵守由收益管理经理制订的所有有关系统和操作流程的规定。
17. Quality of reservations belongs to top priorities.
将预定的工作质量永远放在首位。
18. BRAND STANDARDS have to be strictly followed.
严格遵守品牌服务标准。
19. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要,该部门有权更改或补充该职位描述。
19. Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
天津康莱德酒店坐落于南开水上片区,总建筑面积达8.4万平方米,坐拥大型商务综合体鲁能城内,毗邻水上公园与天塔湖畔,同时临近天津金融中心及商业中心,步行即可到达天津市政府,并可轻松到达梅江会展中心。距离天津滨海国际机场22公里,天津火车站8.5公里。 作为希尔顿集团奢华品牌首次进入天津市场,我们精心设计并拥有375间古朴典雅的客房及套房,同时包括50间酒店式公寓,满足不同客户需求。位于酒店3楼的宴会场地总面积达2,665平方米,其中包括1,068平米大宴会厅,可容纳700人同时用餐,1间多功能厅560平方米,可容纳400人同时用餐,6间大小不同会议室,同时配备先进的宴会会议设施,是承接各类宴会、婚宴及会议的理想之所。 天津康莱德酒店同时拥有完善的餐饮设施,其中包括中餐厅可容纳散客餐位178个,全日制餐厅160个,特色餐厅52个,大堂吧86个,行政酒廊56个。设计现代的室内恒温游泳池及健身中心,将为您提供完美的入住体验。