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天津康莱德酒店

    职位:中餐厅主管 Chinese Restaurant Supervisor

  • 职位性质:全职
  • 工作地区:天津市南开区
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:2年以上
  • 所 在 地:天津市
  • 户 籍 地:不限
  • 提供食宿:食宿面议
  • 年龄要求:18-40
  • 计算机能力:熟练
  • 语言要求:英语(良好)
  • 国际联号工作经历:优先
  • 薪资待遇:4千-5千
  • 职位有效期:2020-09-25至2020-12-24

岗位职责/职位描述

This position is concerned with the efficient and professional service of food and beverages within the Restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and Stock control. Direct supervision of team member is necessary, while ensuring that all guests receive optimum Service in accordance with the standards, policies and procedures of Conrad Tianjin.

餐厅主管的职位要求能够提供专业快捷的服务。通过成及库存控制来获得计划盈利。直接督导员工的工作,通过遵守餐厅和 本酒店的规章制度以确保为客人提供符合 标准的完美服务。

 

1.         To maintain a high customer service focus by approaching your job with the customers always in mind.

在整个工作过程中,始终保持高度的客户服务意识。       

2.         To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly  communicating with both customers and colleagues.

保持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。

3.      To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.

能够提出对酒店的运作及环境有益的意见或建议。

4.         To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.

能够积极的向客人及供应商推荐酒店的服务及设施。

5.         To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

在工作过程中能够做好本职工作,保证自己及其他人的安全。

6.         Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.

熟悉掌握菜单及饮料单上的内容,并可以详细的给客人做出解释。

7.     Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for breakfast, lunch and dinner.  This also includes checking the cashier desk set-up& communicating with the Chefs about any details for the shift including how many reservations for the day.

遵守服务程序,保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作,及和厨师交流,餐厅预定的详细情况。

8.     To supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels. Make any changes in order to achieve the F&B Team service standards and budget goals.

在生意变化的基础上调整员工排班,做任何变化要确保餐饮部服务质量及预算。

9.     Control the allocated labor for each shift to ensure that customer expectations are met whilst achieving the desired labor cost.

控制每个人员的分配,以确保顾客的期望得到满足而达到预期的人员成本。

10.     Assist the restaurant managers with training all team member for ‘induction training’ and ‘on the job training’.

协助餐厅经理进行就职培训,及在职培训。



要求:

1.         2-4  years in a managerial position in 4/5 Star category hotel

二至四年在四/五星级酒店的相关管理经验。

2.         Good English skills (written & verbal).

良好的英语口译及书写能力。

3.         Strong in Leadership skills & good training conducting skills.

领导技能及培训技巧。

4.         Outgoing personality. Willing to work for long hours.

外向性格、可以长时间的工作。