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天津康莱德酒店

    职位:值班经理 Duty Manager

  • 职位性质:全职
  • 工作地区:天津市南开区
  • 招聘人数:若干
  • 学  历:本科
  • 工作经验:3年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:食宿面议
  • 年龄要求:18-40
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:6千-7千
  • 职位有效期:2020-10-20至2021-01-18

岗位职责/职位描述

The Duty Manager fulfills the important function in the entire hotel. Stationed in the lobby and the key part of the Front Office team- the Duty Manager Manager is the first person to interact with our guests when they has suddenly issue –the real ambassador and face of the hotel and the brand. Starting from the initial welcome, the Duty Manager Manager spends uninterrupted quality time getting to know the guest so that meaningful information and recommendations to make the guests stay More Inspired can be made. Throughout the guest stay the Duty Manager Manager will seek out opportunities to interacting with the guests to add more value and personalization to the guests stay by building on the first interaction and knowledge they observed. Being a good listener and collector, picking up on any minor details throughout he stay should be used to enhance the stay experience. All and any ideas must be followed up on to exceed expectations. As the Duty Manager, we need to lead an example for our , familiar with information about local area attractions to customers an patrons , offering a wide selection of choices and alternatives to ensure guest satisfaction. Guide and training the Conrad Concierge to assist our guests actively to ensure that our service can always meet and exceed their expectations. Assist the Manager in administration and management all Front Office operation to ensure profitability , control cost and efficiently coordinate the day to day operation of the Welcome Desk and Guest Relations division and provide leadership at the frontline level.

值班经理在整个酒店中履行很重要的职能。是负责酒店大堂和前厅部的重要部分—值班经理是遇到突发状况时第一个与客人互动的人—真正代表酒店和品牌标准的大使。从最初的欢迎开始,宾客服务经理持续高效的去了解客人,这样有意义的信息和建议会让客人留下更多的灵感。在整个客人入住期间,宾客服务经理将寻找机会与客人互动,通过观察和互动所得到信息的基础上,为客人入住过程增添更多的价值和个性化。做一个好的倾听者及收集者,在客人入住的整个过程中任何细小的细节,都被注意并用来提高客人入住体验。所有的想法都必须跟进,以超越客人的期望。作为值班经理需要以身作则,为员工树立榜样,熟知当地及周边景区景点,餐馆,娱乐场所及商务中心以便于为客人提供个性化服务。引导并培训员工主动协助客人以确保我们的服务能够一直满足并超越客人的期望。协助前厅经理管理前厅部运作,包括利润最大化,控制成本同时有效的协调及领导前台和宾客关系部每日的任务分配和运作。


Specific Job Knowledge, Skill and Ability工作技能技巧要求:

1.       Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.

能有效的用英语沟通交流。

2.       Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.

擅长于处理宾客关系,能快速有效的应对各种问题。

3.       Interpersonal skills to provide overall guest satisfaction.

以较强的人际交往能力提高客人满意度。


Required Qualifications必要的资历要求:

1.       Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.

优越的数据理解性,能对日常营运的数据给予合理恰当的解释。

2.       Thorough organization and supervisory skills proficient in accomplishing the task.

组织管理与督导技能。

3.       Ability to work under pressure and deal with stressful situations during busy periods.

能在强压下胜任工作。

 

Preferred Qualifications 更高的资历要求:

3 or 5 years of related working experience prefered.

三至五年相关工作经验者优先。