• 节日礼物
• 员工生日礼物
• 年度旅游
• 岗位晋升
• 人性化管理
• 五险一金

Position Summary职位概述
 
This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International.
本职位要求在餐厅服务的服务人员能为客人提供有效率以及专业的服务，在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务，令客人感到舒适满意。
 
1.         To maintain a high customer service focus by approaching your job with the customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。       
2.         To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly  communicating with both customers and colleagues.
持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
3.      To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。
4.         To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
5.         To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
6.         To take telephone calls, take reservations and page guests.
接听餐厅的电话，并且正确的接受客人的预订。
7.         Reconfirm all reservations of the respective day.
在每天餐段之前与客人进行预订的确认。
8.         Check reservation with “in house guest list” and “VIP list”.
做好住店客人和贵宾客人的预订。
9.         Reserve limousine or taxi, if needed.
预订酒店轿车或者出租车，如果需要。
10.     Handle and channel all messages received.
处理来自其他部门或者客人的留言。
11.     To inform the guest about hotel facilities.
能全面的告诉客人酒店的设施。
1.         Recommends changes in systems and procedures to increase efficiency and improve service. 
推荐新政策和程序以提高服务的效率和质量。
2.         Understand dietary requirements and offer appropriate suggestions.
了解健康食品的要求，并可以给出适当的建议。
3.         By completing checklist in product knowledge.
能够达到产品知识的要求。
4.         Being able to recommend other restaurants & city attractions to Hotel guests.
可以向客人推荐其它具有吸引力的餐厅或场所。
5.         Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself.
微笑服务，协助顾客就座、挂外套及背包等，并做自我介绍。
6.         Ensure all guests are escorted to a table, asked if they would prefer smoking or non smoking.
保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。
7.         Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager.
满足客人的各项要求，如不能立即回答客人的问题请与经理联系。
8.         Ensure all service procedures are carried out to the standards required.
确保所有服务都符合标准。
9.         Take personal responsibility for the service experience of all guests in your designated area.
服务时对所有客人尽职责。
10.     Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section.
在客人进入或离开餐厅是都面带微笑并问候客人，无论在任何服务区内。
11.     Give guest service the highest priority.
将服务客人放在首位。
12.     Display professional behavior at all times.
在工作过程中始终体现职业素质。
13.     Avoid offensive or impolite language.
避免使用冒犯或不礼貌的语言。
14.     Report any accidents/incidents to the Supervisor/Assistant Manager/Manager.
向上一级主管或副经理、经理汇报发生的任何事故。
15.     The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
16.     Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。

Required Qualifications必要的资历要求：
 
1.       University graduate, excellent command of written and spoken in English and Chinese language.
大学专科，良好的中英文读写能力。
2.       Minimum 1 year experience in similar capacity with international chain hotels.
         具有至少一年在国际连锁酒店的相关经验。

天津康莱德酒店坐落于南开水上片区，总建筑面积达8.4万平方米，坐拥大型商务综合体鲁能城内，毗邻水上公园与天塔湖畔，同时临近天津金融中心及商业中心，步行即可到达天津市政府，并可轻松到达梅江会展中心。距离天津滨海国际机场22公里，天津火车站8.5公里。 作为希尔顿集团奢华品牌首次进入天津市场，我们精心设计并拥有375间古朴典雅的客房及套房，同时包括50间酒店式公寓，满足不同客户需求。位于酒店3楼的宴会场地总面积达2,665平方米，其中包括1,068平米大宴会厅，可容纳700人同时用餐，1间多功能厅560平方米，可容纳400人同时用餐，6间大小不同会议室，同时配备先进的宴会会议设施，是承接各类宴会、婚宴及会议的理想之所。 天津康莱德酒店同时拥有完善的餐饮设施，其中包括中餐厅可容纳散客餐位178个，全日制餐厅160个，特色餐厅52个，大堂吧86个，行政酒廊56个。设计现代的室内恒温游泳池及健身中心，将为您提供完美的入住体验。