• 节日礼物
• 员工生日礼物
• 年度旅游
• 岗位晋升
• 人性化管理
• 五险一金

The Asst. F&B Manager has the key responsibility of ensuring that all the Food and Beverage outlets, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency inline with Hilton International Standards. This will be achieved through the key strategies of planning, controlling, organizing and marketing.
餐饮部副经理的主要职责是确保所有小部门，会议及宴会的运营和成功的独立的利润部门，在符合希尔顿集团的标准前提下来达到客人的满意度并保持一贯性。此目标的实现需要通过战略策划，控制，组织和营销等途径来完成。

1. Listens and responds spontaneously to questions asked by the guests, team members and suppliers. Tries to find a solution.
倾听和回应由客人，团队成员和供应商询问的问题，试图找到解决办法。
2. Finds an immediate solution to precise and simple problems.
找到能够准确解决问题的方法。
3.  Knows how to improvise on an emergency situation.
了解怎样处理紧急情况。
4. Learns lessons from difficult experiences to be proactive in ones area of competence.
吸取以往的经验教训来增强对事务的预见性能力。
5.Peacemaker. Does everything to anticipate and respond to guests needs. Arbitrates divergent interests and guaranty a friendly environment.
和平使者。预期并回复客人的需求。在确保友好环境的前提下合理的处理各项分歧。
6.   Respects the procedures. Is punctual, has a good appearance, accomplishes tasks with precision.
遵守程序。准时的，良好的形象，精确的完成任务。
7.  Is trustworthy. Monitors the quality of owns work, and takes responsibility for it. Does what says will do.
可信赖的。监督自己的工作并勇于承担责任，说到做到。
8.   Ensures that rules and procedures are respected. Advises the appropriate person of any situation which could result in a lack of quality/security.
确保各项规章制度良好的遵守并执行。为将会导致破坏服务质量或安全问题的行为提出忠告。
9.  Is open to others. Asks for advise of others. Is conscious of his role in creating a team image.
寻求他人的忠告。清楚自己的角色是在创建一个集体形象。
10. Is a team player. Demonstrates flexibility in adapting to team constraints.
团队的领导人。 灵活的适应团队的制约因素。
1. Respects others and their cultures. Encourages consensus building.
尊重他人以及其文化特点。 鼓励建立共识。
2.  Is open to ideas of others, receptive to those ideas and able to adapt established way of working.
听取并尊重他人的建议来适应已确定的工作方法。
3. Enthusiastically proposes and implements creative solutions in area of responsibility in order to stay ahead of the game.
踊跃提出并实施创造性的解决办法，以保持领先地位。
4.  Understanding relevant OH&S legislation & the implications on the operation of the department.
了解 OH&S 的各项规定，并熟悉其与日常经营中的关系。
5.  Communicating to the team their responsibilities within OH&S.
通过与员工交流使其了解 OH&S规定的责任及义务。
6. Ensuring that safe and healthy working practices are implemented at all times.
确保所有安全及卫生程序的执行。
7. Understands and knows how to anticipate the needs of the guests. Puts his self in position to get feedbacks from guests.
理解和懂得如何预计客人的需要。 站在客人的立场上考虑问题。
8. Agreeing and implementing actions to make improvements to customer service.
就如何改进对客服务采取相应的措施。
9. Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Food and Beverage Manager.
以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。
10. Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during operation hours each day.
在服务时间内以积极的态度，高效、准确的定位及满足客人要求及需要。
11. To be able to uncover the major causes of satisfaction and dissatisfaction, and ensuring that the information is communicated to actors further up the hierarchy.
能够发现导致客人满意或不满意的缘由，并及时与管理层沟通确保进一步的跟踪服务。
12. To ensure all standards for Service Delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department.
确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续的贯彻。
13.Having detailed knowledge of Departmental Standards.
熟悉部门服务标准。
14. Being able to explain the Standards to the team.
可以清楚的向其他员工解释服务标准

Required Qualifications 必要的资历要求：
 
1.  2-4  years in a managerial position in 4/5 Star category hotel.
二至四年在四/五星级酒店的相关管理经验。
2. Good command in English (verbal & written).
很好的英文掌握能力(口语和书写)。
3. PC and basic software knowledge.
计算机基本的软件知识。
4. Relevant knowleage of  food baverage.
必要的餐饮相关专业知识。
5. Ability to walk, stand, and/or bend continuously to perform essential job functions.
身体状况良好。
 
Preferred Qualifications 更高的资历要求：
 
1.  Outgoing personality. Willing to work for long hours.
外向性格、可以长时间的工作。
3. Working experience within Hilton Group.
有希尔顿集团内部酒店的工作经验。
 
 

天津康莱德酒店坐落于南开水上片区，总建筑面积达8.4万平方米，坐拥大型商务综合体鲁能城内，毗邻水上公园与天塔湖畔，同时临近天津金融中心及商业中心，步行即可到达天津市政府，并可轻松到达梅江会展中心。距离天津滨海国际机场22公里，天津火车站8.5公里。 作为希尔顿集团奢华品牌首次进入天津市场，我们精心设计并拥有375间古朴典雅的客房及套房，同时包括50间酒店式公寓，满足不同客户需求。位于酒店3楼的宴会场地总面积达2,665平方米，其中包括1,068平米大宴会厅，可容纳700人同时用餐，1间多功能厅560平方米，可容纳400人同时用餐，6间大小不同会议室，同时配备先进的宴会会议设施，是承接各类宴会、婚宴及会议的理想之所。 天津康莱德酒店同时拥有完善的餐饮设施，其中包括中餐厅可容纳散客餐位178个，全日制餐厅160个，特色餐厅52个，大堂吧86个，行政酒廊56个。设计现代的室内恒温游泳池及健身中心，将为您提供完美的入住体验。