• 节日礼物
• 员工生日礼物
• 年度旅游
• 岗位晋升
• 人性化管理
• 五险一金

1.          Listens and responds  spontaneously to questions asked by the guests, team members and suppliers.  Tries to find a solution.
  
倾听和回应由客人，团队成员和供应商询问的问题，试图找到解决办法。
  
2.          Finds an immediate  solution to precise and simple problems.
  
找到能够准确解决问题的方法。
  
3.          Knows how to improvise  on an emergency situation.
  
了解怎样处理紧急情况。
  
4.          Learns lessons from  difficult experiences to be proactive in ones area of competence.
  
吸取以往的经验教训来增强对事务的预见性能力。
  
5.          Peacemaker. Does  everything to anticipate and respond to guests needs. Arbitrates divergent  interests and guaranty a friendly environment. 
  
和平使者。预期并回复客人的需求。在确保友好环境的前提下合理的处理各项分歧。
  
6.          Respects the  procedures. Is punctual, has a good appearance, accomplishes tasks with  precision.
  
遵守程序。准时的，良好的形象，精确的完成任务。
  
7.          Is trustworthy.  Monitors the quality of owns work, and takes responsibility for it. Does what  says will do.
  
可信赖的。监督自己的工作并勇于承担责任，说到做到。
  
8.          Ensures that rules and  procedures are respected. Advises the appropriate person of any situation  which could result in a lack of quality/security.
  
确保各项规章制度良好的遵守并执行。为将会导致破坏服务质量或安全问题的行为提出忠告。
  
9.          Is open to others.  Asks for advise of others. Is conscious of his role in creating a team image.
  
寻求他人的忠告。清楚自己的角色是在创建一个集体形象。
  
10.      Is a team player.  Demonstrates flexibility in adapting to team constraints.
  
团队的领导人。 灵活的适应团队的制约因素。
  
11.      Respects others and  their cultures. Encourages consensus building. 
  
尊重他人以及其文化特点。 鼓励建立共识。
  
12.      Is open to ideas of  others, receptive to those ideas and able to adapt established way of  working.
  
听取并尊重他人的建议来适应已确定的工作方法。
  
13.      Enthusiastically  proposes and implements creative solutions in area of responsibility in order  to stay ahead of the game.
  
踊跃提出并实施创造性的解决办法，以保持领先地位。
  
14.      Understanding relevant  OH&S legislation & the implications on the operation of the  department.
  
了解 OH&S 的各项规定，并熟悉其与日常经营中的关系。
  
15.      Communicating to the  team their responsibilities within OH&S.
  
通过与员工交流使其了解 OH&S规定的责任及义务。
  
16.      Ensuring that safe and  healthy working practices are implemented at all times.
  
确保所有安全及卫生程序的执行。 
  
17.      Understands and knows  how to anticipate the needs of the guests. Puts his self in position to get  feedbacks from guests.
  
理解和懂得如何预计客人的需要。 站在客人的立场上考虑问题。
  
18.      Agreeing and implementing  actions to make improvements to customer service.
  
就如何改进对客服务采取相应的措施。
  
19.      Positively dealing  with and learning from customer complaints and comments with follow up.
  
以积极的态度处理客人的投诉及建议。
  
20.      Making sure all  customer requests and queries are responded to promptly and effectively while  assisting on the floor during operation hours each day.
  
在服务时间内以积极的态度，高效、准确的定位及满足客人要求及需要。
  
21.      To be able to uncover  the major causes of satisfaction and dissatisfaction, and ensuring that the  information is communicated to actors further up the hierarchy. 
  
能够发现导致客人满意或不满意的缘由，并及时与管理层沟通确保进一步的跟踪服务。
  
22.      To ensure all  standards for Service Delivery as identified in the Guest Satisfaction Manual  and the Standard Operating and Procedures Manual are consistently delivered  throughout the department.
  
确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续的贯彻。
  
23.      Having detailed  knowledge of Departmental Standards.
  
熟悉部门服务标准。
  
24.      Being able to explain  the Standards to the team.
  
可以清楚的向其他员工解释服务标准
  
25.      Assessing team member  performance against standards.
  
能够按照服务标准评估其他员工的工作表现。
  
26.      Monitoring Standards  through regular Standards Review checks.
  
通过反复检查，督导服务标准的实施工作。
  
27.      Developing action  plans to address shortfalls in Standards and identifying shortfalls before  they affect customer service.
  
针对工作中的不足制定计划，以避免影响对客服务质量。
  
28.      Implementing and  following though improvements identified.
  
针对于工作中的不足采取必要的行动。
  
29.     To plan, priorities organize and control the day-to-day operation.
  
计划，确定优先次序，组织及控制每日餐厅的运营。
  
30.      Communicating  effectively with Front Office and Groups & Tours to maximise in house and  group business for the Atrium, ensuring direct liaison with Group Leaders  upon arrival.
  
有效的与前台及团队领队协调，尽可能的增加餐厅生意，与领队保持直接联系。
  
31.      To describe, assign and  delegate duties and authority for the operation of the Restaurant at all  times.
  
分配， 指派，组织授权餐厅日常的经营工作。
  
32.      Understanding what’s  going on in other departments and implications for your own department.
  
了解酒店其他部门的经营活动及其与自己部门的影响。
  
33.      Planning ahead and  ensuring adequate resources are available
  
预先准备并确保各种经营设施设备的充足。
  
34.      Managing the  departmental operation and taking action where necessary to ensure smooth  running and participating in service duties during service periods, where  necessary.
  
有效管理部门运作，为保证服务及餐厅的正常运营采取必要的措施。
  
35.      To co-ordinate with  Engineering and Housekeeping Departments to ensure maintenance and  cleanliness. Ensure follow-up procedures are maintained.
  
与客房部及工程部通力合作，保证部门设施的完好及清洁。
  
36.      Maintaining in-depth  technical knowledge and skills required for the job
  
确保岗位所需知识的更新。
  
37.      To participate in  future menu changes with the F&B Manager and the Executive Chef taking  into consideration new F&B trends, market demands and sales achievements.
  
协助餐饮部经理及行政总厨根据餐饮发展趋势，适当需求及销售情况进行餐厅菜单的修改。
  
38.      To attend &  participate in regular F&B, operational & roster meetings.
  
参加餐饮部例会。
  
39.      Assist F&B Manager  with the preparation of the Events Brochure and outlet promotions.
  
协助餐饮部经理，准备促销活动宣传册。
  
40.      Identifying,  communicating and action potential sales leads.
  
共同鉴定和沟通与潜在的销售线索。
  
41.      Creating an  environment where “everyone sells”.
  
建立一个每个人都进行促销的工作环境。 
  
42.      Set objectives for  self and the team those are higher than in the past. Improve action taken in  order to create more sales.
  
为自己和团队设定高一层次的目标来增加销售额。
  
43.      Using key monitors and  financial targets to evaluate the department’s performance and make future  plans.
  
在餐厅运营表现及财务目标的基础上,对餐厅的工作表现进行评估，制定未来发展计划。
  
44.      Forecasting potential  revenues and costs.
  
能够作出收入及成本预算。
  
45.      Following company  control procedures.
  
遵守酒店的各项财务制度。
  
46.      Controlling costs  without compromising standards.
  
坚决执行各种成本制度。
  
47.      Analyzing and  explaining any financial variance against plan.
  
为团队成员解释分析财务计划中的异常情况。
  
48.      Set up and maintain  the Leave plans for the Department.
  
制定部门休假计划。
  
49.      Understanding the aims  of the hotel and the department’s role in achieving it.
  
理解酒店的目标，清楚部门在完成目标过程中所扮演的角色。
  
50.      Communicating to the  team the key information concerning the strategy of the company.
  
与团队沟通关于酒店的主要发展策略。
  
51.      Keeping the team  up-to-date about departmental, hotel and company activities through regular  communication meetings & memos. This includes special events and  promotions in the restaurant.
  
随时更新团队成员与酒店其他部门的交流，了解酒店其他部门的活动，包括特殊活动，餐厅促销等等。
  
52.      Understanding the  quantity and quality of people needed to operate the department.
  
了解部门正常运转所需要的人员及人员素质。
  
53.      Carrying out selection  interviews and making effective recruitment decisions.
  
负责面试并进行高效的招聘工作。
  
54.      Ensuring the new  recruits have all relevant information before commencing employment.
  
保证应聘人员在入职前得到一切相关信息。
  
55.      Ensuring Standards  Training and assessments are carried out.
  
确定标准培训及评估的实施。
  
56.      Regularly reviewing  individual & team performance against objectives & providing feedback.
  
根据部门目标及反馈，经常性的对员工及团队的表现加以评估。
  
57.      Developing and  implementing department training plans to meet business needs.
  
为了满足商业需要，制定并实施部门培训计划。
  
58.      Reviewing and  evaluating all training activities.
  
回顾并评估所有培训活动。
  
59.      Assigning projects and  missions to facilitate the development of him self and his team.
  
合理的指派工作以此来发展自己和团队。

  
SpecificJob Knowledge, Skill and Ability工作技能技巧要求：
1.      Determines overall BusinessDevelopment objectives and initiatives best suit the hotel.
具备设立最适合饭店的总体营业目标及行动方案的能力。
2.      Produces and executesBusinessDevelopment budgets and business plans.
具备制订和执行营业预算及经营计划的能力。
3.      Effectively promotes andpositions the brand and the hotel at its desirous level.
具备高效地推广和将品牌定位在理想的水平的能力。
4.      Manages and administrates theBusinessDevelopment department.
具备管理营业部的能力。
5.      Assists the General Manager andthe Excom in achieving the hotel’s business objectives and revenue goals.
具备协助总经理和管理层达到酒店总体经营目标的能力。
6.      Knowledge of market trends andbehavior including political, economical and social issues.
掌握政治，经济和社会方面的知识及市场趋势。
7.      Sound communication skills.
具有良好的沟通技巧。
8.      Ability to lead, to provideguidance and to develop team member.
具有领导，指导和发展团队成员的能力。
9.      Knowledge and skill in crisismanagement.
具备处理危机的知识和能力。 
10.     Good skills of organization and presentation.
良好组织及展示技巧。
11.    Ability to manage byexample.
具有以身作则的能力。
RequiredQualifications 必要的资历要求：
1.        5-8  years in a managerial position in 5 Starcategory hotel.
五至八年在五星级酒店的相关管理经验。
2.        Fluent in English (verbal & written). 
流利的英文掌握能力(口语和书写)。
3.        Familiar with Computer operation.
精通计算机程序。
4.        Relevant knowleage of  food baverage.
必要的餐饮相关专业知识。

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