Job Purpose:
工作目的
Under the general guidance of Reservation Manager, To maximize the yield of the hotel by directing, controlling and coordinating all reservation activities for Hotel.
在预订部经理领导下,控制,协调所有预订工作,使酒店收益最大化
KEY RESULT AREAS
主要工作职责
1. Directs and co-ordinates subordinate reservation staff to ensure that day to day operational matters are handled on time.
指挥,监督,协调属下员工确保工作能够有序地进行
2. Handles all reservation correspondence and inquiries quickly, efficiently and accurately for Hotel.
能快速,有效地处理预订要求。
3. Ensures that all reservation details are accurately entered into the computer in a timely manner.
确保所有预订信息都被规范,及时地录入系统
4. Regularly update the database ensuring accuracy of details.
随时更新数据确保准确
5. Ensures that contract rates and allotments in the computer are up-to-date and current.
确保合同价及保留房实时有效
6. Monitors the hotel room inventory, maximising the yield.
监督房态,使收益最大化
7. Monitors and controls the hotel overbooking status ensuring it remains within the predetermined levels.
监督并控制酒店超额预订,确保它在可控制的范围之内
8. Organise and maintains trace and filling system for all reservations.
维护,更新所有预订程序
PERSONAL SPECIFICATION
个人能力描述
· Fluent in both mandarin and English
良好的中英文语言技能
· Good administration skills
突出的组织和行政能力
· Ability and experience in working computers
具备商业电脑使用经验和能力
· Well organised and systematic
良好的系统分析和组织能力
阳澄湖悦榕庄&阳澄湖悦柳酒店是进驻阳澄湖度假区的双品牌悦榕酒店,其地址位于阳澄湖美人腿景区东侧,紧邻水岸,视野开阔。酒店拥有业界先进水平的设施和服务品质, 整体设计将自然生态和姑苏历史文化融为一体, 集优美环境与悦榕SPA优势,打造出一个远离尘嚣的城市独特度假胜地。 Banyan Tree Yangcheng Lake & Garrya Yangcheng Lake, is the first Banyan Tree complex resort in the area of Yangcheng Lake, which is located on the east side of the Beauty Leg scenic spot, adjacent to the water bank with a wide exclusive view. The resort features the unique natural resources and décor of the region with historical local culture. Experiencing a deep sense of the lake and garden pavilion relaxing dreams, creating a unique city vacation destination that you deserve to discover. 阳澄湖悦榕庄拥有70间豪华客房,豪华套房及养生套房,拥有可容纳80位客人同时用餐的明月餐厅(全日餐厅)、白云餐厅(中餐厅)以及董事会议室、健身房、游泳池、悦榕SPA及泡泉,精品店等配套设施。 There are 70 luxury suites (including deluxe rooms and suites, wellbeing suites) in Banyan Tree Yangcheng Lake. Equipped with Ming Yue Restaurant (All Day Dining Restaurant) with a capacity of 80-seat; Bai Yun Restaurant (Chinese Restaurant), a Board Meeting Room, GYM, Swimming Pool, Banyan Tree SPA and Onsen, Gallery and other boutique facilities. 阳澄湖悦柳酒店有212间标准客房及养生房,拥有可容纳170位客人同时用餐的全日餐厅、健身房、游泳池及SPA及康乐设施。同时酒店还配备910平米的大宴会厅及7间多功能厅,满足不同会议客人的需求。 There are 212 guestrooms (including standard rooms and wellbeing rooms) in Garrya Yangcheng Lake, Suzhou. Equipped with All Day Dining Restaurant with a capacity of 170-seat; GYM, Swimming Pool, SPA and other recreation facilities. In addition, the hotel has a size of 910㎡ Grand Ballroom and 7 function rooms to meet the needs of different conference guests.