招聘宾客服务经理 Guest Service Manager_苏州阳澄湖悦榕庄&阳澄湖悦柳酒店招聘信息-最佳东方

Job Purpose:

工作目的

To assist the Front Office Manager in directing and controlling all Front Office activities, ensuring the hotel meets its financial and guest satisfaction objectives.

协助前厅部经理监管和控制前台所有工作，确保酒店实现其财务和客人满意度的目标。

KEY RESULT AREAS
主要工作职责

1. Handles and follow through any guests complaints, and take corrective measures to avoid repetition.

处理客人投诉，并采取补救措施，以避免重复投诉。

2. Must be visible in the lobby during busy periods (check-in/out, high occupancy).

在繁忙时段必须在大堂坚守自己的岗位。（抵离时间，高住房率）。

3. Checking the VIP rooms and arrangement to make sure everything goes well.

检查VIP客人的房间和安排并保证所有安排妥当.

4. Coordinate with other departments to make sure guest has had a wanderful experience in hotel.

处理客人投诉，并采取补救措施，以避免重复投诉。

5. Coordinate with other departments to make sure guest has had a wanderful experience in hotel.

与其它部门协作以确保客人在酒店有美好的经历。

6. Update guest complaint log sheet both in log sheet and opera system.

在投诉本上和系统中更新客人的投诉。

7. In charge the guest preference collection and modifying.

管理客人的喜好，收集更新。

8. Supervision the front desk to make sure all the standards are met.

管理前台员工确保所有操作流程都达到标准.

PERSONAL SPECIFICATION
个人能力描述

· Excellent English language skills

优秀的英语技能

· Good customer relations skills

良好的与客人沟通技能

· Positive outgoing personality

积极的开朗的外向型的个性

· Ability to lead, motivate and develop a team of individuals

领导团队的每个人，积极学习，发展自我的能力.

阳澄湖悦榕庄&阳澄湖悦柳酒店是进驻阳澄湖度假区的双品牌悦榕酒店，其地址位于阳澄湖美人腿景区东侧，紧邻水岸，视野开阔。酒店拥有业界先进水平的设施和服务品质, 整体设计将自然生态和姑苏历史文化融为一体, 集优美环境与悦榕SPA优势，打造出一个远离尘嚣的城市独特度假胜地。 Banyan Tree Yangcheng Lake & Garrya Yangcheng Lake, is the first Banyan Tree complex resort in the area of Yangcheng Lake, which is located on the east side of the Beauty Leg scenic spot, adjacent to the water bank with a wide exclusive view. The resort features the unique natural resources and décor of the region with historical local culture. Experiencing a deep sense of the lake and garden pavilion relaxing dreams, creating a unique city vacation destination that you deserve to discover. 阳澄湖悦榕庄拥有70间豪华客房，豪华套房及养生套房，拥有可容纳80位客人同时用餐的明月餐厅（全日餐厅）、白云餐厅（中餐厅）以及董事会议室、健身房、游泳池、悦榕SPA及泡泉，精品店等配套设施。 There are 70 luxury suites (including deluxe rooms and suites, wellbeing suites) in Banyan Tree Yangcheng Lake. Equipped with Ming Yue Restaurant (All Day Dining Restaurant) with a capacity of 80-seat; Bai Yun Restaurant (Chinese Restaurant), a Board Meeting Room, GYM, Swimming Pool, Banyan Tree SPA and Onsen, Gallery and other boutique facilities. 阳澄湖悦柳酒店有212间标准客房及养生房，拥有可容纳170位客人同时用餐的全日餐厅、健身房、游泳池及SPA及康乐设施。同时酒店还配备910平米的大宴会厅及7间多功能厅，满足不同会议客人的需求。 There are 212 guestrooms (including standard rooms and wellbeing rooms) in Garrya Yangcheng Lake, Suzhou. Equipped with All Day Dining Restaurant with a capacity of 170-seat; GYM, Swimming Pool, SPA and other recreation facilities. In addition, the hotel has a size of 910㎡ Grand Ballroom and 7 function rooms to meet the needs of different conference guests.