招聘宾客服务中心主管 Guest Service Center Supervisor_苏州阳澄湖悦榕庄&阳澄湖悦柳酒店招聘信息-最佳东方

Job Purpose:
工作目的

Assist the Guest Service center Manager to supervise the operation of the PABX room and ensure the effective courteous services to all internal and external callers.
个人能力描述协助宾客服务中心经理监管电话房的运作，并确保对所有内部和外部的打电话者提供有效而周到的服务

KEY RESULT AREAS
主要工作职责
Supervise the overall activities at the PABX room.

监管电话房的总体工作
Answer telephone calls and ensure they are handled professionally by the Telephone Operator.
接听电话并确认电话服务员工能熟练接听电话
Ensure all overseas messages are delivered to the hotel guests promptly.
确保将所有长途电话留言实时递送至酒店客人处
Review the work procedures at the PABX room for improvement and recommend to the Service Center Manager.
回顾电话房的工作程序以便改进，并将建议提交给宾客服务中心经理
Handle guest complaints and report daily occurrence and irregularities to the Service Center Manager.
处理客人的投诉电话并向宾客服务中心经理汇报每日事务和异常情况
Provide proper training to all Telephone Operators and new recruits.
为所有电话服务下属和新员工提供适当的培训
Handle guest complaints and report daily occurrence and irregularities to the Guest Service Manager.
处理客人的投诉并向宾客服务经理汇报每日事务和异常情况

PERSONAL SPECIFICATION
个人能力描述
1. Pleasant personality, fluent in English with the knowledge on personal computer.
性格友好，流利英语，懂计算机使用技能
2. Minimum 2 years of Telephone Services experience.
至少2年电话服务经验
3. Strong sense of principle, professional management ability ,a good team spirit of collaboration, excellent interpersonal skills, honest and reliable, Decency.

原则性强，职业化规范度高，具有良好的团队协作精神，出色的人际交往能力，诚实可靠、品行端正
4. Have a strong sense of responsibility and learning ability, a good team spirit of collaboration
具有较强的工作责任心和学习能力、良好的团队合作意识

阳澄湖悦榕庄&阳澄湖悦柳酒店是进驻阳澄湖度假区的双品牌悦榕酒店，其地址位于阳澄湖美人腿景区东侧，紧邻水岸，视野开阔。酒店拥有业界先进水平的设施和服务品质, 整体设计将自然生态和姑苏历史文化融为一体, 集优美环境与悦榕SPA优势，打造出一个远离尘嚣的城市独特度假胜地。 Banyan Tree Yangcheng Lake & Garrya Yangcheng Lake, is the first Banyan Tree complex resort in the area of Yangcheng Lake, which is located on the east side of the Beauty Leg scenic spot, adjacent to the water bank with a wide exclusive view. The resort features the unique natural resources and décor of the region with historical local culture. Experiencing a deep sense of the lake and garden pavilion relaxing dreams, creating a unique city vacation destination that you deserve to discover. 阳澄湖悦榕庄拥有70间豪华客房，豪华套房及养生套房，拥有可容纳80位客人同时用餐的明月餐厅（全日餐厅）、白云餐厅（中餐厅）以及董事会议室、健身房、游泳池、悦榕SPA及泡泉，精品店等配套设施。 There are 70 luxury suites (including deluxe rooms and suites, wellbeing suites) in Banyan Tree Yangcheng Lake. Equipped with Ming Yue Restaurant (All Day Dining Restaurant) with a capacity of 80-seat; Bai Yun Restaurant (Chinese Restaurant), a Board Meeting Room, GYM, Swimming Pool, Banyan Tree SPA and Onsen, Gallery and other boutique facilities. 阳澄湖悦柳酒店有212间标准客房及养生房，拥有可容纳170位客人同时用餐的全日餐厅、健身房、游泳池及SPA及康乐设施。同时酒店还配备910平米的大宴会厅及7间多功能厅，满足不同会议客人的需求。 There are 212 guestrooms (including standard rooms and wellbeing rooms) in Garrya Yangcheng Lake, Suzhou. Equipped with All Day Dining Restaurant with a capacity of 170-seat; GYM, Swimming Pool, SPA and other recreation facilities. In addition, the hotel has a size of 910㎡ Grand Ballroom and 7 function rooms to meet the needs of different conference guests.