Job Purpose
工作目的
Operate the PABX system, providing efficient telephone services based on established hotel standards to ensure that optimum services is provided to hotel guests.
操作电话系统，确保电话服务的效率达到酒店标准，为客人提供最佳服务

KEY RESULT AREAS
主要工作职责
Answer telephone calls professionally and offers / handles any assistance required on all telephone related services, such as morning call service.
以专业水平回复电话，就任何与电话有关的服务，如唤醒服务，提供帮助
Ensure all overseas messages are delivered to the hotel guests promptly.
确保将所有长途电话留言实时递送至酒店客人处
Ensure all related equipment is functioning in order. Such as the PABX system, the computer printouts on all long-distance calls, the call accounting interfaces system, the voicemail system, the “wake-up call” system as well as the “music-on-hold” system. Report any irregularities to the Guest Service Manager or Supervisor at once.
确定所有相关设备运转良好，包括电话系统，所有长途电话的计算机打印输出，数据转换的接口系统，语音信箱系统，唤醒电话系统以及电话等候音乐系统等。若出现反常情况应立即通知宾客服务经理或主管
Ensure all respective associates are informed at once in case of emergency, such as fire, bomb threat.
确保在出现紧急情况诸如火灾，炸弹恐吓时立即通知相关员工
Handle guest complaints and report daily occurrence and irregularities to the Service center Manager / Supervisor.
处理客人的投诉电话并向宾客服务中心经理、主管汇报每日事务和异常情况

PERSONAL SPECIFICATION
个人能力描述
1. Pleasant personality, fluent in English with the knowledge on personal computer.
性格友好，流利英语，懂计算机使用技能
2. Strong sense of principle, professional management ability ,a good team spirit of collaboration, excellent interpersonal skills, honest and reliable, Decency
原则性强，职业化规范度高，具有良好的团队协作精神，出色的人际交往能力，诚实可靠、品行端正 
3. Have a strong sense of responsibility and learning ability, a good team spirit of collaboration
具有较强的工作责任心和学习能力、良好的团队合作意识 

阳澄湖悦榕庄&阳澄湖悦柳酒店是进驻阳澄湖度假区的双品牌悦榕酒店，其地址位于阳澄湖美人腿景区东侧，紧邻水岸，视野开阔。酒店拥有业界先进水平的设施和服务品质, 整体设计将自然生态和姑苏历史文化融为一体, 集优美环境与悦榕SPA优势，打造出一个远离尘嚣的城市独特度假胜地。 Banyan Tree Yangcheng Lake & Garrya Yangcheng Lake, is the first Banyan Tree complex resort in the area of Yangcheng Lake, which is located on the east side of the Beauty Leg scenic spot, adjacent to the water bank with a wide exclusive view. The resort features the unique natural resources and décor of the region with historical local culture. Experiencing a deep sense of the lake and garden pavilion relaxing dreams, creating a unique city vacation destination that you deserve to discover. 阳澄湖悦榕庄拥有70间豪华客房，豪华套房及养生套房，拥有可容纳80位客人同时用餐的明月餐厅（全日餐厅）、白云餐厅（中餐厅）以及董事会议室、健身房、游泳池、悦榕SPA及泡泉，精品店等配套设施。 There are 70 luxury suites (including deluxe rooms and suites, wellbeing suites) in Banyan Tree Yangcheng Lake. Equipped with Ming Yue Restaurant (All Day Dining Restaurant) with a capacity of 80-seat; Bai Yun Restaurant (Chinese Restaurant), a Board Meeting Room, GYM, Swimming Pool, Banyan Tree SPA and Onsen, Gallery and other boutique facilities. 阳澄湖悦柳酒店有212间标准客房及养生房，拥有可容纳170位客人同时用餐的全日餐厅、健身房、游泳池及SPA及康乐设施。同时酒店还配备910平米的大宴会厅及7间多功能厅，满足不同会议客人的需求。 There are 212 guestrooms (including standard rooms and wellbeing rooms) in Garrya Yangcheng Lake, Suzhou. Equipped with All Day Dining Restaurant with a capacity of 170-seat; GYM, Swimming Pool, SPA and other recreation facilities. In addition, the hotel has a size of 910㎡ Grand Ballroom and 7 function rooms to meet the needs of different conference guests.