客房主管/领班Housekeeping Supervisor/ Captain
3.5千-6千
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发布于 12-20
客房主管/领班Housekeeping Supervisor/ Captain
3.5千-6千
苏州 | 2年以上 | 大专
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职位描述

Job Purpose:   

工作目的

Directs and supervises the actions of all attendants to ensure hotel guest satisfaction is achieved.

指导和管理所有服务员的行动,确保能够达到酒店客人满意度


KEY RESULT AREAS
主要工作职责

1.    Directs and controls all subordinate VillaAttendants to ensure that all day to day operational matters are handled ontime and guest expectations are met.

知道和控制所有下属的服务员,确保每天的运营事宜得到及时处理和满足客人需求。

2.    Assigns villas for cleaning as per schedules andmonitors the cleaning process.

按要求安排清洁和监管清洁程序。

3.    Ensures that vacant rooms are cleaned on time,checks them on completion of cleaning and reports back to housekeeping oncecomplete.

确保空房及时清洁,检查清洁完成情况,完成时及时报告给办公室。

4.    Reports engineering failures and breakdowns andfollows up on repair schedules

报告工程缺陷,跟进维修的进度。

5.    Oversees the cleanliness and maintenance ofhousekeeping pantries ensuring par stocks are properly in order

监督客房部工作间的干净和维护,确保物品摆放有序。

6.    Monitor plant condition and report any problems tosupervisor immediate.

监管植物状况,发现问题立即报告给上级主管。

7.    Oversees the mini bar operation ensuring bars arerestocked in a timely and efficient manner.

监管小酒吧的运营,确保酒吧的补充及时有效。

8.    Oversees the issuing, controlling and application ofhousekeeping cleaning chemicals.

监管客房部清洁用品的发放,控制和使用。


PERSONAL SPECIFICATION
个人能力描述

·     ExcellentEnglish language skills

优秀的英语技能

·     Goodcustomer relations skills

良好的与客人沟通技能

·     Positiveoutgoing personality

积极的开朗的外向型的个性

·     Abilityto lead, motivate and develop a team of individuals

领导团队的每个人,积极学习,发展自我的能力.

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公司地址
江苏省苏州阳澄湖半岛旅游度假区
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
阳澄湖悦榕庄&阳澄湖悦柳酒店是进驻阳澄湖度假区的双品牌悦榕酒店,其地址位于阳澄湖美人腿景区东侧,紧邻水岸,视野开阔。酒店拥有业界先进水平的设施和服务品质, 整体设计将自然生态和姑苏历史文化融为一体, 集优美环境与悦榕SPA优势,打造出一个远离尘嚣的城市独特度假胜地。 Banyan Tree Yangcheng Lake & Garrya Yangcheng Lake, is the first Banyan Tree complex resort in the area of Yangcheng Lake, which is located on the east side of the Beauty Leg scenic spot, adjacent to the water bank with a wide exclusive view. The resort features the unique natural resources and décor of the region with historical local culture. Experiencing a deep sense of the lake and garden pavilion relaxing dreams, creating a unique city vacation destination that you deserve to discover. 阳澄湖悦榕庄拥有70间豪华客房,豪华套房及养生套房,拥有可容纳80位客人同时用餐的明月餐厅(全日餐厅)、白云餐厅(中餐厅)以及董事会议室、健身房、游泳池、悦榕SPA及泡泉,精品店等配套设施。 There are 70 luxury suites (including deluxe rooms and suites, wellbeing suites) in Banyan Tree Yangcheng Lake. Equipped with Ming Yue Restaurant (All Day Dining Restaurant) with a capacity of 80-seat; Bai Yun Restaurant (Chinese Restaurant), a Board Meeting Room, GYM, Swimming Pool, Banyan Tree SPA and Onsen, Gallery and other boutique facilities. 阳澄湖悦柳酒店有212间标准客房及养生房,拥有可容纳170位客人同时用餐的全日餐厅、健身房、游泳池及SPA及康乐设施。同时酒店还配备910平米的大宴会厅及7间多功能厅,满足不同会议客人的需求。 There are 212 guestrooms (including standard rooms and wellbeing rooms) in Garrya Yangcheng Lake, Suzhou. Equipped with All Day Dining Restaurant with a capacity of 170-seat; GYM, Swimming Pool, SPA and other recreation facilities. In addition, the hotel has a size of 910㎡ Grand Ballroom and 7 function rooms to meet the needs of different conference guests.
江苏省苏州阳澄湖半岛旅游度假区
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