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Job Purpose:
工作目的
To clean and service guest villas in an efficient and timely manner ensuring the hotel achieves its guest expectation objectives
以高效、及时的方式为客人提供清洁和服务,确保能够达到酒店客人的期望。
KEY RESULT AREAS
主要工作职责1. Cleans and services all guest villas according to the pre-determined standards as per schedules
根据预先的标准,清洁和服务客房。
2. Turns down guest rooms in a timely manner as directed
按要求及时给客人提供开夜床服务。
3. Reports engineering failures and breakdowns to immediate supervisors
及时向主管报告工程缺陷
4. Cleans and maintains housekeeping pantries ensuring par stocks are properly in order
清洁和维护客房部的工作间,确保存储物紧然有序
5. Ensures housekeeping carts are clean, tidy and properly stocked for use
确保客房部的车干净整洁,存放有序。
6. Check plants and report any problems to supervisor immediately
检查植物,发现问题立即报告给主管
7. Report mini bar consumption to the Housekeeping Supervisor and assist in minibar replenishment
把酒水消费报给客房部的主管,并帮助补充迷你吧
8. To attend to any ad hoc guests requests ensuring that they are is properly attended to
留心所有的客人需求,确保得到合理的关注
PERSONAL SPECIFICATION
个人能力描述· In possession of all essential faculties
综合素质
· Strong stamina
精力充沛
· Positive approach to customer service Ability to cope with pressure.
应对压力的能力
阳澄湖悦榕庄&阳澄湖悦柳酒店是进驻阳澄湖度假区的双品牌悦榕酒店,其地址位于阳澄湖美人腿景区东侧,紧邻水岸,视野开阔。酒店拥有业界先进水平的设施和服务品质, 整体设计将自然生态和姑苏历史文化融为一体, 集优美环境与悦榕SPA优势,打造出一个远离尘嚣的城市独特度假胜地。 Banyan Tree Yangcheng Lake & Garrya Yangcheng Lake, is the first Banyan Tree complex resort in the area of Yangcheng Lake, which is located on the east side of the Beauty Leg scenic spot, adjacent to the water bank with a wide exclusive view. The resort features the unique natural resources and décor of the region with historical local culture. Experiencing a deep sense of the lake and garden pavilion relaxing dreams, creating a unique city vacation destination that you deserve to discover. 阳澄湖悦榕庄拥有70间豪华客房,豪华套房及养生套房,拥有可容纳80位客人同时用餐的明月餐厅(全日餐厅)、白云餐厅(中餐厅)以及董事会议室、健身房、游泳池、悦榕SPA及泡泉,精品店等配套设施。 There are 70 luxury suites (including deluxe rooms and suites, wellbeing suites) in Banyan Tree Yangcheng Lake. Equipped with Ming Yue Restaurant (All Day Dining Restaurant) with a capacity of 80-seat; Bai Yun Restaurant (Chinese Restaurant), a Board Meeting Room, GYM, Swimming Pool, Banyan Tree SPA and Onsen, Gallery and other boutique facilities. 阳澄湖悦柳酒店有212间标准客房及养生房,拥有可容纳170位客人同时用餐的全日餐厅、健身房、游泳池及SPA及康乐设施。同时酒店还配备910平米的大宴会厅及7间多功能厅,满足不同会议客人的需求。 There are 212 guestrooms (including standard rooms and wellbeing rooms) in Garrya Yangcheng Lake, Suzhou. Equipped with All Day Dining Restaurant with a capacity of 170-seat; GYM, Swimming Pool, SPA and other recreation facilities. In addition, the hotel has a size of 910㎡ Grand Ballroom and 7 function rooms to meet the needs of different conference guests.