Job Purpose:   
  
工作目的
  
  
  
Supervisor and manage of the PA attendants and ensures the cleanliness of
  all public areas
  
监督和管理员工，确保所有公共区域干净整洁。
  
 

KEY RESULT AREAS 
主要工作职责
1.    
Supervises and may participate in HSKP services,
including cleaning, mopping, scrubbing, sanitizing the floor and other surfaces as well as the refinishing,
waxing and polishing of floors, tile work and other various floor and wall
surface in stairways, hallway, restrooms, offices, laboratories, recreation and
locker-rooms. Ensure that common areas including conference rooms, lobby, and
waiting areas are sanitary, clean and free of trash and debris.
监管并尽可能的参与客房服务，包括清洁，擦洗，清洁地毯以及其他的表面和地面反复清洁，打蜡，抛光，瓷砖和其他各种楼道，厅面，卫生间，办公室，图书馆，休息室和更衣室的地面清洁。确保包括会议室，大堂和等候区的卫生干净和没有垃圾。
2.    
Directs and controls all subordinate Villa
Attendants to ensure that all day to day operational matters are handled on
time and guest expectations are met.
知道和控制所有下属的服务员，确保每天的运营事宜得到及时处理和满足客人需求。
3.    
Assigns villas for cleaning as per schedules and
monitors the cleaning process.
按要求安排清洁和监管清洁程序。
4.    
Ensures that vacant public area are cleaned on time,
checks them on completion of cleaning and reports back to housekeeping once
complete.
确保管辖区域及时清洁，检查清洁完成情况，完成时及时报告给办公室。
5.    
Reports engineering failures and breakdowns and
follows up on repair schedules
报告工程缺陷，跟进维修的进度。
6.    
To attend to any ad hoc guests requests ensuring
that they are is properly attended to.
关注客人的任何需求，并确保得到合理关注。
7.    
To oversee the turndown process ensuring specially
requested times are adhered to.
监管开夜床的过程，确保特殊要求得到及时满足。
8.    
Act as a link between Management and line staff in
order to ensure efective communication.






























做好管理层与前线员工之间的联系，以确保有效的沟通。

PERSONAL SPECIFICATION
个人能力描述
·     Good
English language skills.
良好的语言技巧
·     Some
organizational skills.
一些组织技巧
·     Team-work
spirit.
团队合作精神
·     Detailed
knowledge of working practices of housekeeping.
客房部工作实践详细知识 
·     Ability
to cope with pressure.


















应对压力的能力

阳澄湖悦榕庄&阳澄湖悦柳酒店是进驻阳澄湖度假区的双品牌悦榕酒店，其地址位于阳澄湖美人腿景区东侧，紧邻水岸，视野开阔。酒店拥有业界先进水平的设施和服务品质, 整体设计将自然生态和姑苏历史文化融为一体, 集优美环境与悦榕SPA优势，打造出一个远离尘嚣的城市独特度假胜地。 Banyan Tree Yangcheng Lake & Garrya Yangcheng Lake, is the first Banyan Tree complex resort in the area of Yangcheng Lake, which is located on the east side of the Beauty Leg scenic spot, adjacent to the water bank with a wide exclusive view. The resort features the unique natural resources and décor of the region with historical local culture. Experiencing a deep sense of the lake and garden pavilion relaxing dreams, creating a unique city vacation destination that you deserve to discover. 阳澄湖悦榕庄拥有70间豪华客房，豪华套房及养生套房，拥有可容纳80位客人同时用餐的明月餐厅（全日餐厅）、白云餐厅（中餐厅）以及董事会议室、健身房、游泳池、悦榕SPA及泡泉，精品店等配套设施。 There are 70 luxury suites (including deluxe rooms and suites, wellbeing suites) in Banyan Tree Yangcheng Lake. Equipped with Ming Yue Restaurant (All Day Dining Restaurant) with a capacity of 80-seat; Bai Yun Restaurant (Chinese Restaurant), a Board Meeting Room, GYM, Swimming Pool, Banyan Tree SPA and Onsen, Gallery and other boutique facilities. 阳澄湖悦柳酒店有212间标准客房及养生房，拥有可容纳170位客人同时用餐的全日餐厅、健身房、游泳池及SPA及康乐设施。同时酒店还配备910平米的大宴会厅及7间多功能厅，满足不同会议客人的需求。 There are 212 guestrooms (including standard rooms and wellbeing rooms) in Garrya Yangcheng Lake, Suzhou. Equipped with All Day Dining Restaurant with a capacity of 170-seat; GYM, Swimming Pool, SPA and other recreation facilities. In addition, the hotel has a size of 910㎡ Grand Ballroom and 7 function rooms to meet the needs of different conference guests.