• 五险一金
• 带薪年假
• 岗位晋升
• 管理规范
• 领导好
• 帅哥多
• 美女多
• 包吃包住
• 人性化管理
• 员工生日礼物

Job Purpose:
工作目的
As a Spa Supervisor, he/she needs to cover spa daily operation and handle guest complaint, and support spa manager to manage line colleague and ensure smooth spa operation. Train spa receptionist and therapist. Keep daily communication with all Spa employees regarding daily/upcoming events through use of daily briefings, pass-on logs, memos, or any other necessary tools. He/she will be involved in and responsible for the training of all new Spa colleagues according to the requirements of the Spa and HR。
作为水疗中心主管，需要能够掌控水疗每日的运营，同时处理客人的投诉问题，并且协助水疗经理管理水疗中心员工，确保水疗顺利运营，培训前台员工和理疗师，通过每日简报、传递日志、备忘录或其他必要的方式，与所有水疗中心员工就每日/即将发生的活动进行日常沟通。根据水疗中心和人力资源部的要求，参与并负责培训所有水疗中心员工。

KEY RESULT AREAS
主要工作职责
1. Daily communication to all Spa Colleagues regarding daily/upcoming events through use of daily briefings, pass-on logs, memos, or any other means necessary.
通过每日简报、传递日志、备忘录或其他必要的方式，与所有水疗中心员工就每日/即将发生的活动进行日常沟通。
2.  Will be involved in and responsible for the training of all new Spa Colleagues according to the requirements of the Spa and HR
根据Spa和人力资源的要求，参与并负责培训所有新的Spa前台。
3. Updating the Spa Colleagues Training Manual, procedures and new hire testing on a quarterly basis to reflect updates in procedures and tasks.
每季度更新水疗员工的培训大纲，流程和新员工测试，以更新流程和任务
4. Continual re-training of Spa Colleagues in areas that become apparent by creating action plans to correct mistakes.
对水疗中心员工进行持续的再培训，制定行动计划，纠正员工的错误
5. Monitoring Spa Colleagues performance and assisting with information gathering for performance reviews.
监控水疗员工的表现，并协助收集信息进行绩效评估
6. Implementing new procedures for Spa Colleagues in order to improve productivity and service delivery.
为水疗中心员工指定新的工作程序，以提高生产力和服务效率
7. Assisting in recording Spa Colleagues infractions (tardiness, absence, insubordination, job performance issues etc.)  and passing that information to Spa Management for corrective action with employees.
协助记录水疗员工的违规行为(迟到、缺勤、不服从、工作表现问题等)，并将这些信息传达给水疗中心管理层，以便与员工一起采取纠正措施。
8. Implementing up-sell incentives for Spa Colleagues to increase Spa revenues
对水疗员工实施追加销售激励，以增加Spa收入。
9. Proactively working with the Lead Therapist and Lead Aesthetician to ensure sufficient staffing levels to meet business demands, smooth running of the operation and maintain an open line of communication between the therapist team and the Receptionist.
积极与理疗师团队保持合作，确保有足够人手应付业务需要，确保运作顺畅，并与理疗师团队及接待人员保持畅通的沟通。
10. Proactively monitoring the reservations, and educating Colleagues.
 积极监察水疗预订，并指导水疗接待员。

PERSONAL SPECIFICATION
个人能力描述
·    Having at least two years working experience in Luxury hotel SPA
在奢华酒店水疗中心至少两年的工作经验
·    This position requires candidates could communicate with guests in English.
这一职位要求候选人可以用英文与客人基本沟通。
·    Superior communication skills
资深的沟通技能
·    Be interested in and understand Spa environment, concept and service.
热爱和了解水疗行业，水疗理念和服务

阳澄湖悦榕庄&阳澄湖悦柳酒店是进驻阳澄湖度假区的双品牌悦榕酒店，其地址位于阳澄湖美人腿景区东侧，紧邻水岸，视野开阔。酒店拥有业界先进水平的设施和服务品质, 整体设计将自然生态和姑苏历史文化融为一体, 集优美环境与悦榕SPA优势，打造出一个远离尘嚣的城市独特度假胜地。 Banyan Tree Yangcheng Lake & Garrya Yangcheng Lake, is the first Banyan Tree complex resort in the area of Yangcheng Lake, which is located on the east side of the Beauty Leg scenic spot, adjacent to the water bank with a wide exclusive view. The resort features the unique natural resources and décor of the region with historical local culture. Experiencing a deep sense of the lake and garden pavilion relaxing dreams, creating a unique city vacation destination that you deserve to discover. 阳澄湖悦榕庄拥有70间豪华客房，豪华套房及养生套房，拥有可容纳80位客人同时用餐的明月餐厅（全日餐厅）、白云餐厅（中餐厅）以及董事会议室、健身房、游泳池、悦榕SPA及泡泉，精品店等配套设施。 There are 70 luxury suites (including deluxe rooms and suites, wellbeing suites) in Banyan Tree Yangcheng Lake. Equipped with Ming Yue Restaurant (All Day Dining Restaurant) with a capacity of 80-seat; Bai Yun Restaurant (Chinese Restaurant), a Board Meeting Room, GYM, Swimming Pool, Banyan Tree SPA and Onsen, Gallery and other boutique facilities. 阳澄湖悦柳酒店有212间标准客房及养生房，拥有可容纳170位客人同时用餐的全日餐厅、健身房、游泳池及SPA及康乐设施。同时酒店还配备910平米的大宴会厅及7间多功能厅，满足不同会议客人的需求。 There are 212 guestrooms (including standard rooms and wellbeing rooms) in Garrya Yangcheng Lake, Suzhou. Equipped with All Day Dining Restaurant with a capacity of 170-seat; GYM, Swimming Pool, SPA and other recreation facilities. In addition, the hotel has a size of 910㎡ Grand Ballroom and 7 function rooms to meet the needs of different conference guests.