Job Purpose:   
工作目的

To provide relevant work exposure for the candidate to qualify for a future role as Spa Host 
作出优秀的成绩, 以备将来成为水疗部的接待员。

KEY RESULT AREAS 
主要工作职责

1.       Enhances guest recognition at all times by addressing guests by name and interacting with them on a professional level.
任何时候都要以客人的名字称呼客人, 用专业的水平和客人交流。

2.       Always offers an alternative if a requested service is unavailable.                                          
 在某些项目不允许的情况下要给客人提供多重选择。

3.       Always visible to guests by being present at the reception desk. 
当客人出现在前台时要在第一时间内察觉, 并给予专业服务。

4.       Be fully conversant with Banyan Tree Spa services and facilities in order to be able to make helpful recommendations, and to be able to up-sell Spa services and Spa products.
对于悦榕庄水疗的各种服务项目和设施设备要熟记于心, 便于随时对服务和产品进行升级销售。

5.       Answers telephone calls in a professional, courteous and polite manner in accordance with hotel’s standards.
按照酒店的规定,专业,客气,有礼貌的接听来电。

6.       Accepts and accurately record all guest bookings for Spa services in accordance with departmental procedures.
按照本部门的程序,接受和准确的为客人预定。

7.       Ensure that all cashiering functions are carried out in accordance with hotel’s accounting procedures.
确保所有的出纳运作都与酒店财务部的操作程序保持一致。

8.       Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction.
承担责任, 在处理一些低级客人的无理要求时要表现出果断的判断力,以提高客人的满意度。


PERSONAL SPECIFICATION
个人能力描述

·     Word proficiency
Word操作熟练

·     Familiar with operation of the background
熟悉酒店背景

·     Good organization skills
良好的组织能力

·     Literacy
读写能力

·     Handle a load of work demands
可以处理高负荷的工作要求

阳澄湖悦榕庄&阳澄湖悦柳酒店是进驻阳澄湖度假区的双品牌悦榕酒店，其地址位于阳澄湖美人腿景区东侧，紧邻水岸，视野开阔。酒店拥有业界先进水平的设施和服务品质, 整体设计将自然生态和姑苏历史文化融为一体, 集优美环境与悦榕SPA优势，打造出一个远离尘嚣的城市独特度假胜地。 Banyan Tree Yangcheng Lake & Garrya Yangcheng Lake, is the first Banyan Tree complex resort in the area of Yangcheng Lake, which is located on the east side of the Beauty Leg scenic spot, adjacent to the water bank with a wide exclusive view. The resort features the unique natural resources and décor of the region with historical local culture. Experiencing a deep sense of the lake and garden pavilion relaxing dreams, creating a unique city vacation destination that you deserve to discover. 阳澄湖悦榕庄拥有70间豪华客房，豪华套房及养生套房，拥有可容纳80位客人同时用餐的明月餐厅（全日餐厅）、白云餐厅（中餐厅）以及董事会议室、健身房、游泳池、悦榕SPA及泡泉，精品店等配套设施。 There are 70 luxury suites (including deluxe rooms and suites, wellbeing suites) in Banyan Tree Yangcheng Lake. Equipped with Ming Yue Restaurant (All Day Dining Restaurant) with a capacity of 80-seat; Bai Yun Restaurant (Chinese Restaurant), a Board Meeting Room, GYM, Swimming Pool, Banyan Tree SPA and Onsen, Gallery and other boutique facilities. 阳澄湖悦柳酒店有212间标准客房及养生房，拥有可容纳170位客人同时用餐的全日餐厅、健身房、游泳池及SPA及康乐设施。同时酒店还配备910平米的大宴会厅及7间多功能厅，满足不同会议客人的需求。 There are 212 guestrooms (including standard rooms and wellbeing rooms) in Garrya Yangcheng Lake, Suzhou. Equipped with All Day Dining Restaurant with a capacity of 170-seat; GYM, Swimming Pool, SPA and other recreation facilities. In addition, the hotel has a size of 910㎡ Grand Ballroom and 7 function rooms to meet the needs of different conference guests.