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Job Purpose:
工作目的
To engage in beverage preparation and delivery ensuring that guest satisfaction objectives in the outlet are achieved by providing a friendly, efficient and attentive service as per the standards of performance and training provided.
酒水的准备以及保证各个餐厅内客人的需求,为客人提供有效的,友好的以及细致的服务。
KEY RESULT AREAS
主要工作职责1. To execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards
按照指示及标准完成所有的准备工作
2. To engage in beverage preparation and service delivery as per the predetermined standards and sequence
按照标准和程序做好酒水的准备工作和服务
3. To have thorough knowledge of the drinks list and wine list and to be able to respond to guest inquiries.
对酒水单和葡萄酒单要非常的熟悉,并且能够对客人的要求做出反应
4. To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service
以有效友好及细致的服务达到客人的预期要求或者是超出客人的期望
5. Liases with stewarding and housekeeping in operational matters to ensure the operation runs smoothly
如果在运作中出现问题与管事部和客房部联络,确保运作的顺畅
6. Maximizes revenue in the outlet by implementing up selling procedures
在各个厅面进行酒水的促销以达到利润最大化
7. Maintains beverage par stocks and places orders accordingly
根据客人的点单率维持酒吧的库存
8. Helps maintain the outlet in top physical condition by reporting any engineering or housekeeping defects to supervisors
向主管报告任何工程部或客房部的不足,帮助厅面维持最佳状态
PERSONAL SPECIFICATION
个人能力描述· Good local and sound English language skills
较好的普通话和英语语言能力
· Ability to read and write
读写能力
· Positive approach to customer service
较好与顾客沟通的能力
· Able to handle physically demanding workload
能负荷相应的体力工作
阳澄湖悦榕庄&阳澄湖悦柳酒店是进驻阳澄湖度假区的双品牌悦榕酒店,其地址位于阳澄湖美人腿景区东侧,紧邻水岸,视野开阔。酒店拥有业界先进水平的设施和服务品质, 整体设计将自然生态和姑苏历史文化融为一体, 集优美环境与悦榕SPA优势,打造出一个远离尘嚣的城市独特度假胜地。 Banyan Tree Yangcheng Lake & Garrya Yangcheng Lake, is the first Banyan Tree complex resort in the area of Yangcheng Lake, which is located on the east side of the Beauty Leg scenic spot, adjacent to the water bank with a wide exclusive view. The resort features the unique natural resources and décor of the region with historical local culture. Experiencing a deep sense of the lake and garden pavilion relaxing dreams, creating a unique city vacation destination that you deserve to discover. 阳澄湖悦榕庄拥有70间豪华客房,豪华套房及养生套房,拥有可容纳80位客人同时用餐的明月餐厅(全日餐厅)、白云餐厅(中餐厅)以及董事会议室、健身房、游泳池、悦榕SPA及泡泉,精品店等配套设施。 There are 70 luxury suites (including deluxe rooms and suites, wellbeing suites) in Banyan Tree Yangcheng Lake. Equipped with Ming Yue Restaurant (All Day Dining Restaurant) with a capacity of 80-seat; Bai Yun Restaurant (Chinese Restaurant), a Board Meeting Room, GYM, Swimming Pool, Banyan Tree SPA and Onsen, Gallery and other boutique facilities. 阳澄湖悦柳酒店有212间标准客房及养生房,拥有可容纳170位客人同时用餐的全日餐厅、健身房、游泳池及SPA及康乐设施。同时酒店还配备910平米的大宴会厅及7间多功能厅,满足不同会议客人的需求。 There are 212 guestrooms (including standard rooms and wellbeing rooms) in Garrya Yangcheng Lake, Suzhou. Equipped with All Day Dining Restaurant with a capacity of 170-seat; GYM, Swimming Pool, SPA and other recreation facilities. In addition, the hotel has a size of 910㎡ Grand Ballroom and 7 function rooms to meet the needs of different conference guests.