招聘前台接待主管 Front Desk Supervisor_苏州阳澄湖悦榕庄&阳澄湖悦柳酒店招聘信息-最佳东方

岗位职责/职位描述

To have complete knowledge of the operational systems at Front Office.

全面掌握前厅部操作系统专业知识。

Notes, collects and actions on any guests preferences.

确保宾客喜好表的记录，收集和行动实施。

Ensures all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.

根据酒店的政策和程序确保专业地处理与客人的关系，并且关心客人。

Supervises Front Desk operation and workflow to maximize guests satisfaction.

管理前台营运和工作流程，最大限度的使宾客满意。

Encourages staff to make decisions at customer contact, and ensures staff is aware of the responsibility and established authority limits at all times. Personally attends to all guest complaints immediately and initiates immediate resolution.

鼓励员工在对客服务时做出决定，确保每位员工每时每刻知道自己的职责和权限。能够迅速处理客人的投诉并有效及时地解决。

Performs other duties as may be required by management from time to time.

履行上级要求的其他职责。

Ensures that shift reports are printed and traces are followed up accordingly.

确保每个班次打印报表，跟进事宜报表。

Is responsible for the inventory and control of stationery and collaterals for Front Desk use.

负责前台使用的文具和印刷品的库存。

CHARACTERISTICS REQUIRED

要求

· Presentable. 良好的外貌

· Communication skills. 沟通良好

· Good Health. 身体健康

· Articulate. 语音清晰

· Has a rather good grasp of both written and spoken English. 相当好的英文口语及书写领会能力

· Knowledge of computer. 电脑知识

· Able to work flexible hours. 能适应灵活的工作时间

· Willing to work long hours. 能够适应长时间工作

阳澄湖悦榕庄&阳澄湖悦柳酒店是进驻阳澄湖度假区的双品牌悦榕酒店，其地址位于阳澄湖美人腿景区东侧，紧邻水岸，视野开阔。酒店拥有业界先进水平的设施和服务品质, 整体设计将自然生态和姑苏历史文化融为一体, 集优美环境与悦榕SPA优势，打造出一个远离尘嚣的城市独特度假胜地。 Banyan Tree Yangcheng Lake & Garrya Yangcheng Lake, is the first Banyan Tree complex resort in the area of Yangcheng Lake, which is located on the east side of the Beauty Leg scenic spot, adjacent to the water bank with a wide exclusive view. The resort features the unique natural resources and décor of the region with historical local culture. Experiencing a deep sense of the lake and garden pavilion relaxing dreams, creating a unique city vacation destination that you deserve to discover. 阳澄湖悦榕庄拥有70间豪华客房，豪华套房及养生套房，拥有可容纳80位客人同时用餐的明月餐厅（全日餐厅）、白云餐厅（中餐厅）以及董事会议室、健身房、游泳池、悦榕SPA及泡泉，精品店等配套设施。 There are 70 luxury suites (including deluxe rooms and suites, wellbeing suites) in Banyan Tree Yangcheng Lake. Equipped with Ming Yue Restaurant (All Day Dining Restaurant) with a capacity of 80-seat; Bai Yun Restaurant (Chinese Restaurant), a Board Meeting Room, GYM, Swimming Pool, Banyan Tree SPA and Onsen, Gallery and other boutique facilities. 阳澄湖悦柳酒店有212间标准客房及养生房，拥有可容纳170位客人同时用餐的全日餐厅、健身房、游泳池及SPA及康乐设施。同时酒店还配备910平米的大宴会厅及7间多功能厅，满足不同会议客人的需求。 There are 212 guestrooms (including standard rooms and wellbeing rooms) in Garrya Yangcheng Lake, Suzhou. Equipped with All Day Dining Restaurant with a capacity of 170-seat; GYM, Swimming Pool, SPA and other recreation facilities. In addition, the hotel has a size of 910㎡ Grand Ballroom and 7 function rooms to meet the needs of different conference guests.