【岗位职责】
1、协助康乐中心日常运营,包括泳池、健身房、儿童活动区等区域的接待与服务,确保环境整洁、设施完好。
2、为客人提供专业的康乐设施使用指导,主动介绍各项活动项目及安全注意事项,解答客人问询。
3、配合部门策划并执行住店客人康乐活动(如亲子游戏、瑜伽、水上运动等),做好物料准备、现场组织与收尾工作。
4、关注客人在康乐区域的安全,定时巡查设施设备运行状态,发现异常及时上报并协助处理。
5、协助处理客人投诉与突发情况,按酒店标准流程反馈并跟进,保障客人体验。
6、完成上级交办的其他康乐部相关工作,支持部门整体运营。
【岗位要求】
1、年满18周岁,在校学生,学历专业不限,有服务行业实习经验者优先。
2、性格开朗热情,喜欢与人互动,具备良好的沟通能力和服务意识。
3、工作细致有责任心,能够适应轮班制工作(含周末及节假日)。
4、具备基本的安全意识和应急处理能力,会游泳者优先考虑。
5、能保证至少连续实习4个月以上
6、需要男孩子
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